Kris Dewachter Community Champion

Hi @Jason Sadler , As per the documentation, the widget requires an OPEN portal. The widget does not provide login functionality. https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/ Best regards, Kris

Hi @tomas.vidal , It depends a bit on your specific requirements. If you need the Agent to log time during the transition to the "Resolved" status, you can use the solution suggested by @Joseph Chung Yin . If you need the ticket to have any spent time (so not specifically during the transition), you could add a "validator"…

Hi @Gerda Grantiņa _ eazyBI , Thank you for your assistance. Unfortunately, the "Issue Sprint" measure is mostly remaining empty, even when the "Issue Sprints" value contain multiple sprints. Based on the records that actually have a value, it's my understanding the "Issue Sprint" only contains active sprints. So for…

Hi @Udaya , Welcome to the Atlassian Community. Not sure how many people you need to share the ticket with, but you could try to setup an "Organization" and share the ticket with that organization. Check this page for more information on organizations…

Hi @Yatish Madhav , I did a little test, and apparently, when you "hide" a project in the portal, the request types will still appear through the search. Not sure it's intended like this or a bug. If the request types should not be visible on any portal, you could also try removing them from the "Portal Groups". Best…

Hi @Juliette Bramall , Welcome to the Atlassian Community. I think the easiest way would be to look for an app in the Marketplace. Ex. this one https://marketplace.atlassian.com/apps/1230761/doctor-for-jira?hosting=cloud&tab=overview (I have no experience with this one) Best regards, Kris

Hi @Yatish Madhav , I'm not sure i understand why you want to keep them open, but hidden. I think your only option is to create separate help centers for the open projects. Best regards, Kris

Hi @Mar , There is no 'paused' trigger for automation rules. But maybe you could create a scheduled automation rule that retrieves all 'paused' tickets via JQL ? Ex. "Time to resolution" = paused() Best regards, Kris

Hi @Risikanta Pradhan , I don't think there is a way to change previous comments. You can do some configuration on the email handlers but it's very limited.You have the option to import the entire email as a comment but i don't think that is what you want.…

Hi @Franck PASSIER , There is currently an active incident in Jira displaying content. Your issue might be related to that. https://status.atlassian.com/ Can you also check if the issue also occurs in another browser ? Best regards, Kris

Hi @Risikanta Pradhan , I'm not sure what you mean exactly, but Jira does not automatically update previous comments. Best regards, Kris

Hi @Trudy P Claspill , Thank you for this suggestion. I changed the filter and did some more testing. Now, it seems to work correctly. With the "project in ("SW Demo 1", SW Demo 2", "Epics")" filter, I can manage sprints without having the "product admin" permissions. When I remove my "Manage Sprints" permission from one…

Hi @Trudy P Claspill , I'm struggling with this also. In my case, I have the "Manage Sprints" permission for all projects in the board, and when I don't have the "Product Admin" permission, i CAN NOT manage sprints. I can only manage sprints when I also get the "Product Admin" permission. Best regards, Kris

Hi @Trudy P Claspill , Looks like you are right. After some further testing it seems I can't manage sprints with only the "Manage Sprints" permissions in the permission scheme. Only after activating the "Product Administrator" permission, I could manage sprints on my board. This seems strange to me, because this permission…

Hi @Alfred Omondi , Welcome to the Atlassian Community. I think this behaviour is controlled by the browser, and not the Atlassian tool. Depending on the browser, there might be a setting to change this. Best regards, Kris

Hi @Derek Fields _RightStar_ , Have you tried creating a AQL branch in the automation rule to get the object you need, and use the "Update Object" action in that branch? Best regards, Kris

Hi @Derek Fields _RightStar_ , You could create an automation rule that is triggered upon the creation of a new Line Item object. In the automation rule, you get all Line Items via an AQL statement, loop though the results and make a sum. Best regards, Kris

Hi @Muhammad Ali Khan , I would create an automation rule that is triggered on issue creation. In this automation rule, you can use smart values to remove part of the text. See this documentation : https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/ In your case, you would probably use the…

Hi @KZ , There is currently no way to set customer restrictions to Confluence via the portal. However, there is a workaround that is described here : https://confluence.atlassian.com/jirakb/restricting-knowledge-base-articles-to-a-group-of-customers-1224782654.html Looking at your setup, I think you already found this…

Hi @Carson Sham , Which field would you like to show ? The list is limited to a specific list of fields. It's not possible to add any other fields. Best regards, Kris

Hi @KZ , If your customers have a Confluence license, and have access to Confluence via the backoffice, you can not prevent them from seeing the Teams. Why do your customers have a Confluence license and backoffice access? Are they also contributing on page content. If customers only need read-access, then they don't need…

Hi @Maciej Łukasik , I presume you followed the steps as described here ? https://community.atlassian.com/t5/Jira-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188 Did you remember to downgrade the number of users ? Jira Free only allows 10 users. Best regards, Kris

Hi @KZ , Welcome to the Atlassian Community. What do you mean with "documents" ? Is that a Confluence Space or a Page ? How are these customers accessing those "documents"? Via the JSM portal ? If so, by default there is no way to limit the view of customers on these documents. What do you mean with "customers are able to…

Hi @Ari Raatikainen , Can you try if this works ? {{message.substringAfter("Server: ")}} For more text related actions, have a look at this documentation : https://confluence.atlassian.com/automation/jira-smart-values-text-fields-993924863.html Hope this helps, Best regards, Kris

Hi @Matheus França , Are you using Atlassian Guard ? If so, you can configure multiple Authentication policies. You can decide per user to which authentication policy a user is assigned. You can setup an authentication policy without SAML, and assign your customers there. Best regards, Kris

Hi @Yatish Madhav , I think this is the new ticket https://jira.atlassian.com/browse/JSDCLOUD-4586 Best regards, Kris

Hi @rtamam , How do you "Move" an issue via an automation rule ? As far as I now, there is no MOVE action. It's possible to move an issue by cloning it into another project. I presume you are doing it like that. If so, can you check if you are cloning the "attachment" field also. Best regards, Kris

Hi @Han LE , Welcome to the Community. There is no error in the form. This is default behaviour. Forms in Request Types are not displayed like in the portal. In the backoffice, you will only see the fields that are defined in the request type, outside the form. That's why you see this warning message. Therefore it's always…

Hi @Brady Buttrey , Having 2 automation rules trying to update the same field, and having the same trigger is a bit of a problem. You will not know which one will run first. In your case, I would try to merge the 2 automation rules into 1 single rule so there is no conflict. Best regards, Kris

Hi @Hassan Tanvir , welcome to the Community. I would just share the link to the portal. It will automatically redirect to the login / registration page. Best regards, Kris