Kris Dewachter Community Champion

Hi @Eric Wray , I'm think you could create an automation rule to accomplish this. As a trigger, you can select "Scheduled" to the rule is automatically trigerred at specific time intervals. In the "Advanced" tab of this node, you can set a CRON Expression so the rule is triggered on the first day of every month. I'm not a…

Hi @j.saceda , I think this can be done using smart values in the automation rule. The page Run a rule against issues in bulk contains an example on how you can include a list of different issues in an email. You can reuse the same code for your Slack automation rule. Best regards, Kris

Hi @Jim Lindenthal , I believe you can use the following JQL syntax for that: projectType = service_desk This will return all issues related to JSM projects. Best regards, Kris

Hi Marc, I'm facing a similar issue as you where I need to import a bunch of old tickets into Jira. Maybe you can import all issues under the same "dummy" reporter, import the actual reporter as a custom field, and use an automation rule to modify the 'reporter' after the import. Something similar is explained in this…

Hi @[deleted] When the csv import encounters a user that does not yet exist, it will automatically create an account for them. In this case, the user WILL receive an invitation email. Also, I noticed that when you disable the "Customer Invited" notification in the "Customer Notifications" setting in your Jira Service…

Hi Luis, Thanks. Creating a query on 'label' like you suggested works. I'm still curious to know why searching on "Key" does not seem to work. Searching on "label" can give too many results when the name of the machine is not unique. You can offcourse prevent this by making "name" unique. BR, Kris

Hi @Joseph Chung Yin , Thanks for your feedback. I've got it working now. The import of a 'select' attribute seems to be working correctly as expected. Not sure what went wrong though. My column headers were fine and my csv file looked ok in Excel. I ended up stripping all non-essential information from my csv file and ran…

Hi Tessa, This is just what i was looking for. Works perfectly. Thanks a lot for your help. BR, Kris