Kris Dewachter Community Champion

Hi @Caleb TeBokkel , I hope my answer has helped you in resolving your issue. If so, you can help other Community members by accepting my answer. Best regards, Kris

After contacting Atlassian Support I found out that there is already a bug ticket registered for this behaviour. The issue seems to be caused by Lucene Tokenization, which blocks an exact text search when using some characters like hyphens. In other words, "-" is treated as the special operator for negation. So, searching…

Hi @Mihai Schwarz , Thanks for your reply. I tried adding the keys (ABC-1) as labels but that did not bring any improvement. Also, manual re-indexing has been disabled on Cloud. Best regards, Kris

Hi @isaiah_thompson , I think you are missing some parenthesis symbols around the part number selection in your JQL query. Try this created >= 2023-01-01 AND created <= "2023-04-26 23:59" AND project = PROD AND ("Part Number[Short text]" ~ 10-210-01-16 OR "Part Number[Short text]" ~ 10-210-00-16-INV OR "Part Number[Short…

Hi @Jason Gorman , I would suggest to use "Project Roles" in your notification scheme. Like that, whenever you add or remove a team member from a certain role in the "People" setting, they will automatically get the notifications. Alternatively, you could also use "User groups" in your notification scheme. But that depends…

Hi @Paul Boyd , I don't think you can show the last comment as a column by default. Your best workaround would be to create a custom field 'Last Comment' and fill it with an automation rule, as explained…

Hi @Dannica Capistrano , Did my answer work for you ? If so, can you please indicate this by accepting the answer. That will help others find the correct solution. Thanks and best regards, Kris

Hi @Coiram, Why do you want each approval registered as a single ticket ? Best regards, Kris

Hi @Haig Aboyan , Have a look at this short YouTube video Jira Workflow Tutorial - How to use Conditions in Jira It explains in detail what you need to do. But you need to use the "attachment" field like displayed in the screenshot i attached earlier. Hope this helps. Best regards, Kris

Hi @Haig Aboyan , I believe you can achieve this by setting a "Value Field" condition on the transition in your workflow. Like this, you can only perform the transition when the ticket has minimum 1 attachment. You can not specify the type of attachment though. Best regards, Kris

Hi @Shams Rasulzade , I believe that in your board, your swimlanes setting is now set to 'stories'. This is the only setting where you can see the sub-tasks in the board (photo 1). If you select something else as swimlane, the sub-tasks will no longer be displayed in the board. You can display the ticketnumbers of the…

Hi @Juanma Castilla , If you move a ticket from project one, to project two, and the customer (reporter), doesn't have access to project 2, he/she will not be able to see the ticket. Generally, I don't think moving JSM tickets from one project to another is not advised. The ticket will get a new key which makes it…

Hi @Emanuel Nieto , How have you setup your 'Cancelled' status ? If you transition your issue to a resolved status (green), and set the resolution to 'Cancelled', the survey will be included in the email. Best regards, Kris

Hi @VEERAPURAM CHENNA SREENADH , You can create an automation rule that is triggered each time a new issue is created. Then, as a next step in the automation rule, you add a "Send Email" action, where you can define a usergroup for the "To" field. Best regards, Kris

Hi @Caleb TeBokkel , I did some testing on my own cloud environment and i seem to experience the same issue as you have. My workflows are all in English, and when i switch to a non-english language in my profile, I can see a mix of English and non-English statuses in the portal. Adding a translation for the specific…

Hi @Caleb TeBokkel , Am I correct in assuming you are using both English and Dutch statuses in your workflows. If so, I would like to suggest to migrate all statuses to the same language. That would make maintenance much easier. There is a possibility to translate workflow statuses. Please check out this…

Hi @Zaldy Parian , Can you check in the projects permission scheme if the user has the permission to add comments to tickets. Best regards, Kris

Hi @Bruce Anderson [Administrator] , The "Instructions" field should by default be present on every request type. You can not remove or re-locate it. Unfortunately, I don't see another solution for adding text somewhere in the middle of the form. By default this is not possible. Maybe you can do something with the 'forms'…

Hi @Bruce Anderson [Administrator] , If you want to set up your description inside a specific Service Management Request Form, go Project Settings -> Request Types. Choose a request type to open the form. Here, you have several options: * Request Type Description: To provide general information about the request type * A…

Hi @olga.mezhova , As far as i'm aware, you can not apply multiple templates on the same page. I would add all the required page sections to the page template and clearly explain to the user when each section needs to be filled. Best regards, Kris

Hi @Alex Sorokorensky , The option to hide email signatures is also available in the free version. But since you don't have "Jira Service Management" in your product list, i'm guessing you don't have that product installed yet ? Best regards, Kris

Hi @Nedda Caldas , Did you configure your own email address or are you using the default supplied email address that comes with the Service Management project? Which email address is set as the 'Reply to' email address when you reply to an email? Can you also check if the ticketnumber is in the email. Best regards, Kris

Hi @Raymart Cruz , Unfortunately not. Import only works with the ID. Best regards, Kris

Hi @Raymart Cruz How exactly did you import the "User" attribute? Just importing the name will not work. You will have to use the Atlassian UserID in your import source file. To obtain the User ID's, you can export the list of users from the User Management. The csv export file contains the ID for each user. Best regards,…

Hi @Kim Yap , In your automation rule, you will need to use a JQL that will search for matching issues. In this JQL, you have to fetch the field value of the trigger issue with smart values. Maybe this community topic can help you…

Hi @Johannes Nyberg , I think you need to provide both values in the import file. The import will overwrite the existing value of your object. It will not append additional values. Best regards, Kris

Hi @Raymart Cruz , Normally, you should be able to do it with smart values in your automation rule. See https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/ In your case however, it looks like the 'Reporting Manager' attribute is just a text field. If so, it will not work. It's best if you make…

Hi @Max Emaleu For your report, maybe you can use a JQL with the updatedBy() function. See the documentation on this function here : https://support.atlassian.com/jira-software-cloud/docs/advanced-search-reference-jql-functions/#Advancedsearchingfunctionsreference-updatedByupdatedBy-- Best Regards, Kris

Hi @Soukaina BOUKIR , Yes, this is possible. In the configuration of your "Material Name" custom field, you can filter the values based on the selection of another custom field on the form. You need to use "Filter issue scope (AQL)" field for that. Here's something similar where I filter the values in the "Hardware" drop…

Hi @Aleksandr Ganiyev , I'm afraid I don't have all the answers to your questions. However, I want to share with you that I recently did a product url change for my site. Once I entered the new url, the site is still accessible via the old AND the new url. I had no issues at all. There is no way to revert back to the old…