Katarzyna Szumilas_Deviniti_ Atlassian Partner

Hi @Michael Fedulov Is there any documentation on how to access these features once EAP has been enabled on my instance? Best regards, Kasia

Woah, that's some serious directing and acting skills! 

Hi @Antonio Campagna If your Customer Portal and Jira Software Project are part of the same Jira instance, you could indeed try out the Automation rules to copy comments for you. But if you work on separate instances or if you need to pay close attention to Automation limits, you might want to try some of the 3rd party…

Hi @[deleted] As Walter mentioned above, in the case of two different Jira instances you will need a synchronization tool to keep the information flow between the separate teams in real-time. Most of the synchronization apps let you trigger automatic issue creation so that when a new issue is created in Project A, a…

Hi there! Yes, Issue Sync for Jira allows you to sync issues both from Software and Jira Service Management projects. Cheers, Kasia

Oh, I'm sorry. My response was cut off mid-sentence, It's possible to give JSM users (without a Jira user/agent license) more possibilities to act on the Portal, but you will need an app for that. The company I'm working for provides a few that let you: * Enhance Request list view (display more columns, filter requests…

Hi @[deleted] Welcome to the Atlassian community! Even if you and your company's members have access only to Jira Service Management, it is possible to superchange it

Hi @Emily Welcome to the Atlassian community :) Here you can find the complete documentation - link. But I recommend starting with a free training path from Atlassian University: https://university.atlassian.com/student/catalog/list?category_ids=21734-free-training The courses are concise but also explained in a very…

Hi @Alex Shevchenko If you are open to using 3rd party apps, there are multiple plugins on Marketplace that can help you to automate the synchronization of support tickets on your Service Project board with corresponding stories on the developers' Jira board: https://marketplace.atlassian.com/search?query=issue%20sync The…

Hi @Mohammed A If you are open to using 3rd party apps you might want to check the Issue Sync Pro app which can address your problem by automatically synchronizing issues between a centralized project and various team-specific projects. Here’s how: * Centralized issue creation: Users from any department can create a bug…

I see. Unfortunately, in the case of Issue Sync for Jira the app configuration can be only accessed by admins. Still, if you have any other configuration questions or doubts, feel free to contact our support via our Support Portal and we will do our best to help you :) Best regards, Kasia

Hi @Vera Valshonok If you are using Issue Sync for Jira or Issue Sync Pro (both provided by Deviniti) the app configuration can be only accessed by admins. It's currently not possible to let non-admin users modify the synchronization rules. Nevertheless, if you think that this feature is missing, please drop us and request…

Thanks, @Amina Bouabdallahfor a very useful and comprehensive demo! In my organization, we use Jira Product Discovery to create internal product roadmaps. The possibility to share them also externally with our customers was something we had been long waiting for. When thinking of adopting this feature into our process, I…

Hi @Jason M_ Indeed, the Issue Sync Lite app mentioned by me in the comment above has been enriched with new features and become Issue Sync Pro in the meantime. By the end of the year, we introduced pricing for new and updated customers (more info here). The solution remains free only for instances with up to 10 users. I…

Hi baird.cowan@dca.ca.gov You can add users from the other company to your Jira instance but due to privacy and security reasons it is important to consider that: - additional users will be counted toward your license and might raise the product costs - it's crucial to make sure that these users have access only to the…

Hi @Rahul As Jack already mentioned complex synchronization between two separate instances usually requires using 3rd party app. There are a couple of them available on Atlassian Marketplace. These extensions let you create tickets automatically and copy over the issue data as custom field values, attachments, or comments.…

Hi @ait Schweiz AG Informatik It seems that you use Active Directory Attributes Sync by Deviniti, is that true? If so, do not hesitate to contact our support team via Customer Portal here we will gladly help you restore the connection! Best regards, Kasia from Deviniti

Hi @Alex Saunders As Marc and Joseph already mentioned in their answers above, it's not possible out of the box. To ensure user provisioning you can use Atlassian Access but to display additional data on request view a 3rd party plugin will be needed. I'm behind the team responsible for Azure AD Attributes Sync for Jira…

Hello @Vera Valshonok The pricing information I sent you in my last comment is retrieved directly from the Marketplace listing of the app - it works the same for me if I open it in incognito mode, it's not related to my account. Are you able to see the "Pricing" tab when navigating to this website? The price depends…

Hi @Vera Valshonok Are you trying to access the billing details directly from your Jira account? There might be a temporary hiccup from the Jira side but accessing the pricing directly from the Marketplace site should be possible. For Issue Sync - Synchronization for Jira it will be the following link: here. To be sure I…

Hi @Devon Stewart I'm Product Owner of Azure AD Attributes Sync app and I can confirm that there is no general issue with the app availability. We've already received and answered your support request and we will do our best to find the root cause of the problem you are facing in no time 💪 Thank you @Dave Rosenlund…

Hi @Suhail Kazi I would also recommend the shared filter option suggested above by Marcus. However, if your users don't have access to each other projects you might want to check third-party synchronization tools available on Marketplace. The one developed by my team, Issue Sync Pro simplifies the process of sharing issues…

Hi @Allison Reece Do you consider using 3rd party apps? The problem you have described seems to be easily solved by synchronization apps. The one developed by my team, Issue Sync Pro lets you automatically create an issue in Project B when another issue is created in Project A. By copying over issue data as fields,…

Hi @何梦 , If you are open to using 3rd party apps, you can try out the one developed by my team - Issue Sync Pro. This plugin lets you automatically create a synchronized ticket and effortlessly sync the comments and other changes made (as attachments or field values) to Issue A to its duplicate, Issue B. By using Issue…

Hi @Miroslav Šestak ! As a vendor of one of the synchronization apps - Issue Sync Pro, I can confirm that most of the apps do not use any middle platform to sync your data so the plugin indeed needs to be installed on both Jira instances in order to communicate. The configuration can be created and managed by one partner…

Hi, The free Issue Sync Pro app can be an interesting solution for you to link two Jira projects from different organizations, allowing you to view and sync issues between them. As Jack already described above, 3rd party synchronization apps establish a connection between the two issues on different projects or Jira Cloud…

You have to type in the exact keys of issues that match this mapping (and which are not synchronized yet)

Great :) Please choose a date which suits you the most via the following Calednly link. - choose the 45 min. remote meeting and Issue Sync Pro from the list. If not a single date from the available ones works for you, feel free to contact us directly via our Customer Portal link and we will figure something out!

Hi @jaime.gilmartinez Once you create synchronization and mapping, you need to update the existing issue or create a new one that matches your configuration - this will trigger the automatic creation of a synchronized issue. You can also use the "Sync existing" feature to create synchronization between two already existing…

Hello @Tony Dyson Great news! Still, if you see any areas for improvement or have feedback to share we would be happy to hear it! :) Cheers, Kasia