Heidi Hendry Atlassian Team

Glad you sorted it out! Handling these moves can be a bit tricky. Generally, we advise making the moves in Jira Software before making the moves in Jira Align. Otherwise, the work items can get orphaned or stuck in the wrong Program.

Hi there Adam, It looks like this is a deprecated feature which is why there is no documentation, and we are not sure why it's on in your instance. Would you be able to log a Support Ticket, and reference this community article, so that we can investigate it further?

Hi there... If I understand your problem correctly, you have a new project in Jira Software. This project has a board. Let's call this ProjectNew and BoardNew. Your stories are in Jira Software on ProjectOld and BoardOld. You have moved the stories in Jira Software from ProjectOld / BoardOld over to ProjectNew / BoardNew.…

Hi Michelle, There's two places to look for more information: 1. Email Settings Please check Administration > Email Settings and see what the setting "Send only password emails" is set to. If it is set to "Yes", then only password reset emails will be sent from Jira Align. If it is set to "No", then all email notifications…

Hi Adam, Please could you log a support ticket for this question at support.atlassian.com

Hi Morten, POST function will only create a user it will not update a user. Try using PATCH instead with the relevant JSON patch document. Check out https://your-jira-align-instance/rest/align/api/docs/index.html to see the Swagger for the Users Endpoint. Try a PATCH request on the user id with the JSON information [ {…

Hi Rebecca, Please can you log a support ticket for this question support.atlassian.com

Hi Shawna, Please can you log a Support ticket, so that we can help you out with this issue. support.atlassian.com

Hi Shawna, > Adjusted the program associated for a team in question Was this done in Jira Align or in Jira Software? We advise that you make changes of that kind in Jira Software and the Jira Connector can generally resolve the issue in Jira Align. If you are still having problems, we recommend raising a Support ticket as…

Hi Jason, You may find this video helpful too in order to expand your understanding of the Jira Align Enterprise Insights Data Schema. Sam discusses export_dw and current_dw in the video as well as other useful topics. Understanding the Jira Align Enterprise Insights Data Schema | Atlassian - YouTube

Hi there. welcome to the Jira Align community. Please could you raise this ticket with support.atlassian.com Thanks

Hi Rohan, Please log a Jira Align Support Ticket with us at support.atlassian.com Regards Heidi

Please log a support ticket for this question.

Hi Walt, That doesn't sound right. Please could you log a support ticket with us at support.atlassian.com Thank you

Hi Emerico, Yes, there is information in Jira Align Enterprise Insights covering the Jira Connector Logs: Jira Connector LogDate Audit EventJira Connector LogDetailsJira Connector LogFK Agile Object IDJira Connector LogFK Jira Board IDJira Connector LogFK Connector IDJira Connector LogFK Jira Fix Version IDJira Connector…

Hi Elizabeth, You may also find this explainer on the Enterprise Insights schema helpful Jira Align Enterprise Insight Data Schema - YouTube Regards, Heidi

Hi Mahir, Please could you log a Support Ticket for this issue so that we can investigate it fully. Thanks Heidi

Update to the above comment "Leo" is now called "Enterprise Insights" and is a Business Intelligence tool.

Hi Becky, you might wish to remove your phone number from your post so that you don't get spam! If Allan's answer doesn't help you, please reach out to support.atlassian.com and we will help you out.

Hi Brady, Regarding this error: "No changes were pulled in from Jira because there is a Jira Align update waiting to be pushed to Jira." It's difficult to say exactly why you are getting this error without digging into the Feature and it's Audit Log, and it's equivalent Jira Epic and History. I suggest you log a second…

Hi Brady That error can be caused by a few different causes. Please can you log a support ticket so that we can help you investigate it?

If you ended up here and want to know more about the roleId : What are the role IDs for different team types when adding users to Teams using APIs?

Hi Samit, For System Roles, the ID for the role can be found by navigating to Administration > Role > find the Role, and then it will appear. For Team Roles: Team Level roleIdAnalyst10Architect8Developer4Documentation11Product Owner6QA Lead2Scrum Master1Stakeholder9Team Coach7Tester5UX13Program Level Release Train…

Hi Serajul, You can log this a Feature Request in the Ideas Portal if you wish to have it as an option

Hi Serajul, I suppose a script that would use the API to 1. GET the data from the Jira custom field 2. GET the data from the Jira Align custom field 3. Compare the data. If the same, then exit 4. If different then PATCH the Jira custom field data into the Jira Align custom field. And maybe vice-versa if you wanted…

Hi Serajul, It is not currently possible to use the Jira Connector to synchronise a user created custom field in Jira Align with a Jira custom field. It is possible for your team to develop a script that would utilise the API 2 for synchronising a user created custom field in Jira Align with a Jira custom field. For more…

@richard.n.pykkonen thanks for the feedback. I'll keep working on the article and see if I can incorporate your feedback. I've added descriptions for some of the reports now. I'll also keep in mind @Rich Sparks 's feedback

Hi Richard, There is not currently a comprehensive list of reports, but it's a great idea for a Community article. What would you like to see in this list? I've started with a basic list: https://community.atlassian.com/t5/Jira-Align-articles/Comprehensive-List-of-all-Jira-Align-Reports/ba-p/2060292 But I'm happy to work…

Hi Gonzalo, Please could you raise a Support ticket so we can assist you with this one?

Hi Esraa, There's no role-specific reporting in JA. However, you might be able get the information you are after by using the API. 10X: API 2.0 – Jira Align Alternatively, talk to your Enterprise Advocate about Enterprise Insights which provides visibility of the data, and you can then develop your own reports.