Heidi Hendry Atlassian Team

Sam is correct, that's the most likely issue. If you need more help, please raise a Support ticket for this.

Hi Carl, It depends on your JA settings, including SSO. I suggest logging this one as a Support ticket.

It's also possible to update Users in bulk using the APIv2 EndPoint https://your-instance.jiraalign.com/rest/align/api/docs/index.html Ref: 10X: API 2.0 – Jira Align

Hi Kammili, In Jira Align Support we would start by looking at the Audit Logs of the Story, and if the Story is synchronised with Jira, also the Jira History of that Story. It's usually possible to determine the trigger from there. Feel free to log a ticket with us over at https://support.atlassian.com Looking forward to…

Hi Sachin, You can bulk delete Features or Epics in Jira Align by using the Mass Move feature of Jira Align. Features In the Feature Grid click on More Actions Then click on Mass Move Then click on Mass Delete View You will see the warning model: Deleting the selection item(s) will move them to the recycle bin. It will…

Hi Rob, You can drop me an email. My first initial, followed by my surname @atlassian.com Please include your company name, and your Jira Align URL in the email and we can take it from there.

Hi Paul, Formatting is supported in Jira Align. Depending on what area you are working with and some of the Administration configuration options, the type of formatting available can be different. I recommend that for your issue you raise a Support ticket so that we can work out what's occurring specifically for you.…

This is sounding like an end-user who wants to know who is supporting JA in-house? You or the person you are trying to help should probably just log a support ticket for Atlassian Support. We can reach out to the right person on their behalf.

Hi Rob, Shawn is correct: Documentation: https://help.jiraalign.com Contact Technical Support: https://support.atlassian.com/ And you can find your Jira Align SEN by checking: Administration > Version > Support Entitlement Number Regards Heidi

This is absolutely correct.

How to count Licenses Step 1 - Export the user list Find the user list and export it Administration > People > More Actions > Export Step 2 - Identify the default Role for the Connector Administration > Jira > Jira Setup > Default System Role for New User(s) (It's usually "Team Leads or Team Members") Step 3 - Remove any…

Hi @James McCulley thank you for this article... very informative. Is there a setting in here that needs to be set to support URL redirection? So I share a JA URL with an end-user and then they click that link. If URL redirection IS enabled, then that link will take them to the SSO login and then to the link. If URL…

@Jayme Burkhalter Please try this revised link for the Idea iZone 800 iZone 800 - Ability to remove completed items from Backlog and rank items @Rodrigo Cortez is correct, and this is how the Backlog is designed at this time. Regards Heidi

Hi @LaVon Smith , Welcome to the Jira Align world! Jira Software and Jira Align are quite different software, so we try not to use just "Jira" without clarifying what we mean. Based on your questions above, it appears you are working with "Jira Align". @Peter is absolutely correct, that there is a difference between the…

Hi @chinmay dipanker , Unfortunately, there is an open bug for the Capture tool: [JIRAALIGN-3477] The "Capture" function does not work in the "Program Board" or "Work Tree" grids which I suggest you follow and click on "This affects my team". So for now, the best way around this is to "Print to PDF".

Program Increment # + Team Short Name + Anchor Sprint Short Name is correct for JA sprints created within Jira Align. The image on the KB article appears to need an update, so I have logged a Documentation Suggestion JA-ADO sprint naming was different: JA Program Increment # <space>ADO Team Name<no space>JA Anchor Sprint…

Hi Thomas, First of all, please confirm what Terminology that you are using for Releases and Release Vehicles. That can be found in Administration | Platform Terminology "Release Vehicles" may have been renamed in your instance. Then, it will be listed under: Program | Manage I've enclosed a screenshot, so that you can…

Hey David, Great to hear you have found a workaround for the issue that you are seeing. Are you the only person in your team experiencing this issue, or are other people? If other team members are also experiencing it, then please log a Support ticket with Atlassian. https://support.atlassian.com so we can investigate it…

Hi Shane, The Acceptance Criteria field for a Feature in Jira Align has a limit of 5000 characters.

Hi Nicolas, I understand that you are having some confusion in identifying which field on your screen is named "Summary". Using your image, I've identified some of the fields you were concerned about: I reviewed the existing documentation explaining the fields and can see that you are correct, there is no easy diagram…

Other useful SSO articles in Atlassian Community: Jira Align SAML 2.0 Setup - Atlassian Community Azure Active Directory SAML 2.0 Setup for Jira Align Okta SAML 2.0 Setup for Jira Align Ping One SAML 2.0 Setup for Jira Align Single Sign On (SSO): Configuring Multiple Identit... - Atlassian Community

Just wanted to link this excellent SSO article by @Tim Keyes as well: Single Single Sign On (SSO): Configuring Multiple Identity Providers and Transitioning Metadata