Hermance NDounga Atlassian Team

Hello Oriol, For the moment, insights aren't an independent entity in Jira Product Discovery. They can only be stored and attached to an idea. In that way, it is unfortunately not possible to create insights that wouldn't belong to an idea or to be able to search in JQL all insights for a specific project. We've received a…

Hi Matt, Yes, it actually work with any Issue type you'd have in that Software project, just like from Jira Product Discovery, you can create any issue type from the delivery tab of an idea. So this rule is indeed to be adapted to the Jira Software issue type you'd like to create from a Jira Product Discovery Idea

Hi Alex, Yes it's possible! The delivery tab in Jira Product Discovery supports all issue types, as well as the hierarchy you've implemented in Advanced roadmap. I've created a quick video to show you how :https://watch.screencastify.com/v/3v1UyrQCOkhwvRqWIGmZ Cheers, Hermance, 

Hello Omer, I've just tried the import via .csv and I've been able to reproduce the bug - regardless the original link type (is implemented by/implements), after the .csv import, the links is always "implements", hence the idea implements the epic. I will log this as a bug in our backlog, thank you for your feedback !…

 Hello Paul, Maybe you can try this: go under your profile > notifications, uncheck Show content change, and check "subscribe to daily updates" If you prefer to not be notified at atll, you can uncheck both, or remove yourself from the watchers, or ask your colleagues to publish without notifying watchers I hope it helps !…

Hello Jason, Are you using Jira Service Desk Server or Data Center deployement (both are on-prem)? Do you already have Jira Software installed on this server? Are you using an app from our Marketplace to achieve this?

Hello Peter, I think what you'd like to achieve isn't possible. If we think about the most convenient option, which would be that you would manage to pull the number of hours that the ticket spent on their side, and then manage to display this info somewhere on the ticket and get a calculation of the SLA based on the…

hello Veronica, regarding reports, if you are using the out-of-the-box reporting functionality, then it would be much more easier for you to simply display them on a dashboard. 1. Go to your Service desk > Reporting > Create the reports you need. 2 Back on the Jira homepage, click "Dashboard" on the left menu, and create a…

Hello Michael! No, it is not possible anymore to do (just) [ + page name + ] to create a link. Now, you can type cmd+K, and type a page name. You can also use [link](link) if you want to modify the "name" of the link. To read more about all the change about the Confluence editor you can check this…

Hello there, When using the question macro, it is written "filter by" but maybe it isn't the best word choice. if you choose here recent, instead of popular and you put the limit of displayed questions to 100, it will display all the questions (at least the 100 last ones) ordered from the last one on top and the oldest one…

Hello Fei Min, There is currently a limit on the display of tasks which is 40 (I guess it's for performance purposes) https://jira.atlassian.com/browse/CONFSERVER-41565 , and a bug regarding the export only displaying the first page of tasks: https://jira.atlassian.com/browse/CONFSERVER-40585 Unfortunately, I can only…

Hi Cholo I'm not sure how you'd get the user story count pulled from Jira, if that's what you're looking for. But if you just display a plain number in "text" on a Confluence page, you can easily report on that using the duet page property/property report macro. on the status page, put the macro page property and place a…

hum am I not an API pro user I have to admit :D But I guess by using the command get content, specify the type blog, limit it to one, could work, or using the search command, writing the cql so you specify also the type, limit it to 1 and since it's a cql comment you can order it by last created, i think it should work…

Hello Maxwell, It can be challenging going from the old to the new editor (as someone who supports both deployments and switches daily, I can tell I totally understand :) ) there is a documentation page that underlines all changes that have been implemented in the new editor for…

Hello Erik, I'm not sure where you want to display this but if it's in a Confluence page, you can simply use the macro blogpost, display only one blog post and order by creation date. Is your use case different? Cheers

On cloud, you can go to Admin > Jira Service Desk > portal only customers and you can download a csv file from your customers For server, you can use this app https://marketplace.atlassian.com/apps/1220535/jira-user-export?hosting=server&tab=overview or query users from the…

If the additional resources have no Jira licenses (Jira Core, Jira Software), they won't be able to see the ticket from the agent interface, hence won't be able to leave internal comments via the portal interface or via email. The additional resources need at least a Jira core license to be able to add internal comments,…

No, it won't be possible because you create pages *under* another page. From a blueprint, the template or via the create button you cannot create an orphean page *by default*.

No news about this.. But I found the feature request : https://jira.atlassian.com/browse/CONFCLOUD-64788 

Hi Stefan! Here are some suggestions: - Day in a spa - Polaroid - Tandem skydive - Very good headphones - a Nintendo 3DS - some kind of thermomix - Concert tickets I tried to vary in my options since I'm not sure who's this present would be for. I wish you best of luck, Hermance

The answer I gave is to used with the Jira Service Desk email address not the Jira email handler. You need to follow this process for you CC to be added as participants. https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html 

I don't see any other specific solution to move from Wikispaces to Confluence, but usually, the Universal importer is working, so I would suggest that you leave a comment on the marketplace page of the app... 

Hey Tatum, Have you checked this app for Confluence Cloud ? Confluence universal importer I think it should work! 

Hey Mikko, you can find all Atlassian customer stories here. I targeted the link for Jira Service Desk over 100 users so you can just browse the pages :) 

Hey James, You can add this in the CSS (Settings > Look & feel > Stylesheet) #com-atlassian-confluence #editPageLink { position: fixed; top: 50px; background: #fff; border: 1px solid #ccc; right: 380px; } There was a request feature for a similar feature here but it seems that it won't be added out of the box, as you can…

Hey Ramya, I'm not exactly sure on where you go to the Apps (in-product or via the marketplace?), but I guess you are reaching to an outdated page for Hipchat Cloud. Hipchat Cloud has been decommissioned several months ago, and it's not possible anymore to subscribe to Hipchat Cloud. However, you can subscribe to…

Hi Peter, For now, it's not possible to delete rooms in Stride, there is a feature request for that: https://jira.atlassian.com/browse/STRIDE-41 I'm not part of the Stride team, but it seems that this feature request have a lot of votes compare to other feature requests, I hope it will evolve quickly 

Hey Lukas, I'm not an expert in this, but I think it's indeed too much. There is a storage limitation in the cloud that your file (the one for the export) would probably exceed. I don't exactly what would be the consequences if the imported file for the migration is too big, but maybe it would mean that you'd need to…

Hi Honor, Indeed I think you're solution is the right one. I would style one word in the table row that you'd like to anchor. Then you would place the macro "Table of Content" just to know the name of the anchor. Copy the link that will be displayed in the macro, it should like ......./nameofthepage#nameofanchoredtext And…

Hi Cecilia, I don't think I remember having seen this macro on Confluence. Do you remember which deployment you had when you used the macro you're mentioning? Or you can check the three first apps here.