Hermance NDounga Atlassian Team

I'm not sure if this workaround would work for you but you could : * Create a template * In the template, insert the macro Page properties and add the label "page-properties" * On the parent page, display the macro "create from Template * On the parent page, display the macro "Page properties report" and restrict to the…

Joseph, Bharath, Kumar, People added in CC via email should be added to the ticket automatically. If not, it's probably a matter of permission: If your service desk is only accessible to your customers, that you haven't enabled public sign up, and that the person added in CC is not part of your customer list, they won't be…

Hey Mohammed I'm actually unclear if your two sites are two Spaces of the same instance or two space of two different instance. If they are under the same instance, you can simply copy the page, and move the copy in another space. If it's two different instance, there is no real option to do that out-of-the-box. Apparently…

Hi Garret ! Have you tried this documentation ? if yes and it's still not working, what's the missing part in the doc or the error you get ? 

Hi Marc So as you know, it's not possible to import any other content than the ones described in this documentation. There is no available add-ons either, but there is the Confluence API that you could use to build your own add-on; it requires some development. Regarding UWC, it's actually not supported anymore. I will…

Hi Rony, I've never tried it, so I don't know how to do it in practice, however, I found back the documentation for Confluence 3.3. As you can see, there are specific versions of MySQL that are supported, and I think if your matching all those requirements, you'd be good

Hi Nico, I embbeded the youtube video using the HTML macro and using the code provided by Youtube. I'm able to hide the title by adding in the CSS of the sapce : .ytp-title-text { display: none; } Let me know if it works ! 

Hi John ! I personally imported all my trello Boards using this method. It worked for me, but I'm alone on my boards :) Can you check and tell me if it works for you ? 

Hi Bart ! So I don't know exactly your use case, but to me it's possible to achieve this. I think the step you're missing is that, after you created your custom field, you need to add it first to the issue type associated to the request type. Once it's associated to the issue type, it should appear in the limited choice of…

You're welcome Christina ! If it solved your problem, can you please accept it as an answer ? Would be nice for other users to know this actually works !! 

Hi Ilyana, In that case you simply need to customize your e-mail notification as described on this documentation. In your case you need to remove the variable ${comment} in the notif, and replace it with something like "You can check our answer by clicking here : " And insert or the variable ${atlassian.url} with is the…

Hi Krishna ! So actually even if some of the Atlassian products have a cloud version, they are not all part of the Atlassian Cloud. The Atlassian Cloud is indeed a group of cloud products which share the same user management (but not only (they are also hosted on the same cloud and are following these compliance/security…

Hi Rashmi, By default, if a user is a member of an organization, his ticket will be shared to the organization. Also, if someone is *not* a member of the organization, this person will not be able to share the issue to the organization. 

Hi Ambar, So I'm not sure if you want to implement SSO *only* for this purpose, but if it's the case I don't think it would be necessary. What's for sure it's that you can't tight the fact that a video is playing to a user logged via SSO. I don't exactly know your usecase, but I will assume that all your user are licensed…

Hi Dilip, Could you elaborate more on your usecase? I don't exactly understand what prevents you to do it right now. 

Hey Christina The trick here is to host your PDF on any other page of your space first (but in a page where you're sure it can't be edited or deleted by someone else). So here is the plan 1. Add the PDF as an attachement somewhere in the space. 2. In the template, select Insert Files and Images 3. Choose "Search on other…

I've personally never tried to integrate Status page into Confluence so I'm not sur if those two ideas will work : - This free add-on . It seems to work on Confluence, but is compatible with 6.3.4 max - the Status Page APIwhich the components seems to be used for integration in other products 

Good catch Mike. The principle of the solution I described upthere was especially to not link to the pages that are orphaned, so it worked for Phoenix but in your use case, the solution you found it great

Hey Latoria, Currently, there is not such statistic/metric features in Confluence. I think the add-on that would work for you would be this one. There are other analytics add-ons, but it looks like there are more for you to track who saw your content, and not who created it. Hope it helps, Hermance

Hey, Your idea of the table is already good. Another workaround I could see here, would be to insert first the macro "section", inside of it, insert the macro "column" and then inside of it, insert the macro "panel". With the settings of the macro column you'll be able to choose the width of the panel, and you can also…

Hey Aykut, Are you sure that your JIRA users are licensed under Confluence and that you enable the global permissions for confluence-users ? https://confluence.atlassian.com/confcloud/global-permissions-overview-724765488.html Because if they don't have access to the Confluence *instance*, you can grant them permission to…

Hey there, It depend of which content you'd like to import from Sharepoint. If it's Word documents, you can use this documentation. If you want to bulk import files, I would recommand to use webdav for Confluence. Finally, for supported solution, you can try this add-on, but I'm not sure of which type Sharepoint pages are…

Yep .. I can understand .. I'll keep you updated if I hear some news on this side ! Best, Hermance

Hey Anju, I think you miss the step of "promoting the blueprint" so once you hit the create button, you can actually chose your bleprint from there. Here is the documentation to do it.

Hey Tuelle, Why don't you just remove edit permissions when a page is done? And only leave the view permission for everyone? 

Hey Jerome, For now, I'm sure that you can't translate knowledge base articles from JIRA Service Desk. The translation of Confluence pages is actually not an out-of-the-box feature, so it's not available even with the integration in JIRA Service Desk.. There are few addons to manage translation in Confluence, but I'm not…

For now, you can only tight one JIRA Service Desk portal to one Confluence space.. However, this is not a tested solution but it may work : On JIRA Service Desk you can create as many portal/project that you want. If you have several portals, they will be grouped under the "help center" (it's like one level higher of the…

Woops sorry, I think there was an additional space in it, I just modified it. 

Hey, There is no out-of-the-box functionality to do this in Confluence. So you have few possibilities. On Server, I would recommend using the Visibility macro. With this solution, on the same page, you would have the 4 translations and you can decide to show them based on username or group. Really convenient for you,…

No it's not possible yet, some of our users are using a workaround : In Chrome browser, "print" the page to export it as a PDF. In that way, you will have the whole page + the comments