Matteo Vecchiato Community Champion

Hi @Amir.Meddeb , Welcome to Atlassian community. I suggest to post your question on Rovo community channel: https://community.atlassian.com/forums/Rovo/ct-p/rovo-atlassian-intelligence Regards

Hi @Harald Heinz , please try with this:

Hi @Randy O'Neal Thank you for your question. This automation should work: I hope it helps

Hi @Iuliana Goncharenko Welcome to Atlassian community. In the internal notification settings there isn't a difference between work item created by email or portal. I suggest to check: - Your personal notification settings, trough "https://xxx.atlassian.net/jira/settings/personal/notifications" - Project internal…

Hi @Harald Heinz , thank you for your question. Please try with the following automation condition: Hope it helps

Hi @Steve Hooczko , Please enter the project settings --> Screen schemes, open the corresponding Screen scheme, select the Screen associated to "Edit issue" and add the required fields to be edited. It should works. Regards

Hi @Puneet Gupta , About the point 1, try with an automation like this: About the second, I think for creating a consolidad email for each reporter, it is required script capabilities. Hope it helps

Hi @David Whitlock , I never used it, there is an API to get all the tokens in the organization: https://developer.atlassian.com/cloud/admin/api-access/rest/api-group-api-token/#api-group-api-token It is possible to filter by user and several parameters. It is required the organization ID as parameter, you can get it…

Hi @Farouk Benhouman I guess you have configured an integration inside the Operations section, like this: If this is the case, you could try add a temporary exception for alerts creation, entering in the integration settings and: * Create a "Ignore" rule like this: * Modify temporarely the "Create alert" rule like this: I…

Hi @Farouk Benhouman , I guess the field is a custom field you created, is the field a paragraph where the user insert those text, select list, asset field or? In the service portal, is there a unique request for all the virtual machines? How the customer choose the virtual machine when opening the ticket?

Hi @Farouk Benhouman Welcome to Atlassian community. How are you managing the list of virtual machines? In another words, the field with virtual machines, which kind of field is? Regards

Hi @Sara Nicholson I never found thi case, but if the customer domains are well know, you can solve with this: https://support.atlassian.com/jira-service-management-cloud/docs/use-email-domains-to-automatically-group-customers-into-organizations/ Hope it helps

Hi @David Whitlock Thank you for your question. I'm afraid that there isn't a reminder for admins. The notice is sent directly to the personal email, for service accounts is not clear. There is a request about it: https://jira.atlassian.com/browse/ID-8781 In our case, we manage the reminder in other ways, setting a future…

Hi @Bent Möller Thank you for your "tricky" question :-) So... My approach could be, in order to less to more complex: * If you have Assets, defining objects that represent the relations components - permissions - departments. Then search the relations through fields and automation * Other ways, try to build a lookup table…

Hi @Tim_Borgardt , I understand your point. Anyway, you can delete the objects type and disable the imports not required, before to execute the first data import. It is the method of how the object types template is deployed, only loading an xml. About the data, usually in the .zip is present a Discovery_Settings.xml, in…

Hi everyone, One of the major win of the year was complete one of the more complex migration assessment to cloud I had. There are still many Data center instances in the world that wait to be migrated! It was really a challenge, but succesfull! Enjoy!

Hi @Chou, Peter you should click on your user icon (on top right), choose Account settings and then Security -> Api tokens You can access to a previous generated api tokens, they are showed only one time when generated; but you can create a new one. If you don't see this section, it means that your organization admin has…

Hi @Tim_Borgardt , Welcome to Atlassian community and thank you for your question. Those objects type (Discovery, Scan Settings, Scan information, Collector) contain audit info related the scans operation of your assets. they could be useful in order to have more info about assets, like the time when the assets has been…

Hi @Amir Atadjanov In addition to what told by @Marc -Devoteam- , natively islt is not possible, but it is possible through app Scriprtunner : https://www.scriptrunnerhq.com/help/example-scripts/Make-field-read-only-based-on-user-groups-cloud Kind regards

Hi @Chou, Peter , Welcome to Atlassian community. is there the possibility to have which api is called and the json response? As far as I know, there isn't a limit in the api calls. You can check your token status in two way: * In your personal account setting…

Hi @Aykan Inal , The most correct way is: * define roles in your Jira based on the position, functions, ..., * assign the corresponding roles to the people in the jira project * Edit the workflow transitions adding conditions based on user roles I hope it clarify. Kind regards

Hi @남태식(Tae-Sik Nam) , Welcome to Atlassian community. It isn't possible to set a default text for a workype. You can: * Set a default text for a custom field, through custom field configuration * Create an automation that fill automatically a field when a work type is created. Hope it helps. Kind regards 

Hi @Austin Anderson , Welcome to Atlassian community. I guess those users haven't project access permission (browse project) I would like to suggest to check if those users have projects in the project list. Kind regards 

Hi @Emil Alexander Pichardo Ogando , Welcome to Atlassian community an thank for your question. The sla fields are calculated field and there isn't a easy way to get and copy their values. You could try with an automation, or better a script if possible, that call the following rest…

Hi @Satish Dhamankar , Welcome to Atlassian community and thank you for pointing out this very interesting topic. Just to give you a first input, have you checked this interesting article https://www.atlassian.com/agile/project-management/continuous-improvement ? Kind regards 

Hi @Sandy Yanos , The best, and standard, way is to create a group in Entra ID (or Azure ID) and with Atlassian Guard activate the user provisioning to that group. Then, in the JSM project, assign the group to customer role. This allows an automatic update of the customer list, directly from AD. In addition, you can create…

Hi @shawn Jones , Welcome to Atlassian community. In addition to what explaines by @Trudy P Claspill , for the standard issue link type there is an usual meaning. You can find an explanation in a Deviniti…

Hi @Jahnavi V , Welcome to Atlassian community and thank you for your question. In my opinion, you should play with components (that represents the softwares or modules installed in the hospital) and versions (that represents all the possible sw versions you can have). There are different ways to implement this…

Hi @Anastasia Yurchenko , Welcome to Atlassian community. In this case I suggest you to contact with the vendor support: https://support.smartbear.com/open-ticket/ Kind regards

Hi @Marcos Vinicios Stragliotto , Welcome to Atlassian community. I suggest you to open a ticket directly in the vendor support: https://support.timedoctor.com/knowledge/kb-tickets/new Kind regards