Matteo Vecchiato Community Champion

Hi @Nandini Birwadkar , Thank you for your post. Are you cloning manually or through automation? Please be assured that you are using the Parent field (instead of Epic Link). If you are doing with automation, please check this…

Hi @Ксения , This is the Atlassian community, mainly composed by people that are not part of Atlassian staff, we don't have access to your site neither to audit logs. I suggest to reach the official support: https://support.atlassian.com/contact#/ Hope it helps

Hi @Abilash Thank you for your post. No, removing groups and user permission won't affect the tickets. The user will be keeped as a user account itself. Hope it helps

Hi @nboreddy , I think the solution is Xporter that is compatible with add-ons mentioned: https://docs.getxporter.app/space/XPORTERCLOUD/427597/Xporter+Integrations I would recommend to reach their…

Hi @Jacinta Holbrow , Thank you for confirming. Please click on "Accept answer" for following readers. Regards

Hi @Giovana Stimpel Amaral Thank you for your post. Please review this previous post: https://community.atlassian.com/forums/Confluence-questions/Issue-Importing-1GB-HTML-Export-from-Notion-into-Confluence/qaq-p/3098643 Hope it helps

Hi @Venkat Jira Admin , Thank you for your post. Please review this previous post: https://community.atlassian.com/forums/Jira-Service-Management/Display-Custom-Fields-on-Service-Desk-Customer-Portal/qaq-p/658404 Hope it helps

Hi @Phil Stabl , Thank you for your post. I try to help here. You should have two options: - Load the attachment using automation Send web request action, charging the attachment from an external location. This post can help: https://community.atlassian.com/forums/Jira-questions/Create-Attachment-Automation/qaq-p/2349382 -…

Hi @Jacinta Holbrow , Welcome to Atlassian community. During August '26 there were some changes about Connect EOL. Please review this article: https://www.atlassian.com/blog/development/getting-ready-for-connect-end-of-support Hope it helps

Hi @Furkan Demirel , Thank you for your post. I reccomend to reach the official Atlassian support with all the detailed analysis you did: https://support.atlassian.com/contact#/ From community we can't check your specific site. Hope it helps

Hi @Юрій Thank you for your post. There is a degrated user experience that affect your Confluence version. Please check this ticket to check if it is the beahviour and if yes, apply the workaround suggested: https://jira.atlassian.com/browse/CONFSERVER-104454 If you need further assistance, I suggest to open a ticket in…

Hi @Testing , Thank you for your question. The logo dimension is limited and very fixed, for both site logo and project portal logo and despite of uploading different images, you will have always the same logo dimension. Also for "my request". The only alternative it to use a customized design, using some marketplace app,…

Hi @adam beres , This is the Atlassian community, not Atlassian staff, and we haven't access to your site. I suggest to request to your company admins in charge of Atlassian platform. If you are the admin and it is a paid plan, I suggest to open a ticket in the official support: https://support.atlassian.com/contact#/ Hope…

Hi @joao zampa , Thank you for your post. There is a huge discussion about this in this ticket comments: https://jira.atlassian.com/browse/CLOUD-12193 In my experience, there isn't a 100% secure way to block this and it is very difficult to implement. Hope it helps

Hi @Komail Hasan , Thank you for your post. Have you already tried cleaning your Browser cache and try with a different browser? Kind regards

Hi @Suraj Pandey , Thank you for your post. This is the Atlassian community and we haven't access to your site. I suggest to request internally in your company the access to Jira. Hope it helps

Hi @Kai , Thank you for your post. This is the Atlassian community and we haven't access to your site. Please raise a ticket official support page: https://support.atlassian.com/contact#/ I anyway try to raise this post to the attention of support. Hope it helps

Ciao @Fabio Menti , Benvenuto nella comunità Atlassian e grazie per il suo post. Se sta utilizzando la versione Cloud di Jira, no, non è possibile. Come workaround che ho applicato in passato, un po' macchinoso, potrebbe aggiungere un campo custom di tipo selezione, dove per ogni opzione può inserire delle icone (emoji)…

Hi @Kim Sun Ong , have you tried to open a ticket to official support? Regards

Hola @emiliano miranda , Bienvenido a la comunidad Atlassian. Es un problema común, muchas secciones de Rovo no tienen aún las traduciones. Puedes ver por ejemplo esta petición https://jira.atlassian.com/browse/AI-1248 Le aconsejo abrir un ticket a Atlassian desde el soporte oficial: https://support.atlassian.com/contact#/…

Hi @Kent G , Classic and interesting question. I give a different view of previous replies. Using the field Group/Team allow you to trace correctly if the ticket is waiting for be assigned or is already assigned to a team, so no problem for this. But if you use only one status: * The second team could have difficulties on…

Hi @Viswanathan Ramachandran , I raise your post directly to official support. Hope it helps

Hi @Valentina Boveda , Thank you for your post. It should be a temporary glitch. I anyway raise this post to the official Atlassian support. They should contact you. Hope it helps

Please try in another jira space if it occurs the same and also in a new test space

Hi @Ian Court , In my understanding, there are only thos reminders: https://support.atlassian.com/platform-experiences/docs/update-reminders-for-goals-and-projects/ Hope it helps

Hi @Kim Sun Ong , Welcome to Atlassian community and thank you for your post. I understand that you are adding only the "test" text just for tryinh the behaviour. I checked in a test environment and I can't reproduce the error. It seems a temporary glitch. Could you try with another browser and cleaning your browser cache?…

Hi @Francisco Castrillo , Welcome to Atlassian community and thank you for your post. Have you tried to match the data with the CSV Agents that can be exported from Administration -> Rovo -> Agents ? Hope it helps

Hi @Vũ Nguyễn Hương Nhi , This is the community where there are mainly professional outside Atlassian and it isn't the official support. Please create a ticket in the official support https://support.atlassian.com/contact#/ Hope it helps

Hi @AS Thank you for your post. For implementing this you should: * Create a custom field and put it inside the the create screen that ask for creation in another project (yes/no) * Create an automation that, based on the field and original project, create a clone in another specific project Hope it helps

Hi @James Anderson , Yes, we implemented in several client. You can implement: * Developing a custom script that propose a list of users to deactivate, through Scriptrunner (a dev plug-in in Jira/Confluence). This approach allows to customize a lot the logic and rules. It could be done also using an external script tools,…