Matteo Vecchiato Community Champion

Hi @Maura Swart , There isn't any contraindications to use sub-taks, mainly to split a request in many parts, to assign piece of works to different users and so on. The sub-tasks have the advantage that allow to sum worklogs. The main point to consider is that sub-tasks are part of the work item, without the parent work…

Hi @Tarun Kumar , Welcome to Atlassian community and thank you for your question. It doesn't cover all parts of your requirement, but you could consider the following integration with jsm through alerts: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-github/ Then the alerts should be…

Hi @Joe van Teylingen , Thank you for your question. I never seen the possibility to export to pdf the online documentation. Maybe you can achieve it through some chrome extension, one page by one page, but I don't think there is an official way to do it. Kind regards 

@Prasad Bonthu textarea can store larger texts.

Hi @Vinícius Pereira , Inside a JSM project is not possible to have more one project, If you have Jira license too,I suggest to have a look into this question : https://community.atlassian.com/forums/Jira-Service-Management/Can-I-have-more-than-one-board-view-in-JSM/qaq-p/2880924 Regards

Hi @VVC I don't recommend to delete the attachments directly in the file system. I would recommend to follow this recommendation in the…

Hi @Trevor Long Welcome to Atlassian community and thank you for your question. Inside automation you can user smart value to get the day hours like this: {{issue.created.format("HH")}} setting in a variable and comparing with an if. For reference, smart value date…

Hi @Teja , I guess you want to notify those group through e-mail. You can't create a customised button, but you can implement an automation that send email. The automation trigger should be:manual trigger from issue - https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/ Automation action: send…

Hi @Prasad Bonthu , In asset there isn't any attribute type for passwords/secrets. You could try to store in a string field with encoding in Base64 or similar, but then you will have the difficulty on how to decode with Automation such string, because the smart values in Automation doesn't offer any advanced decode…

Hi @renato.barbosa , Welcome to Atlassian community. Integration with slack is donde by Assist, an apps to be installed in Slack. You could find the offered feature in this article: https://slack.com/marketplace/ADBM44F4G-atlassian-assist Kind regards

Hi @peter.pippo , Welcome to Atlassian community. I would recommend to open a ticket in the official Atlassian support: https://support.atlassian.com/requests/ Regards

Hi @Prasad Bonthu , Thank you for your interesting question. If you manage differents tokens, you could store the tokens in Assets inside Jira Service Management (it's like a CMDB), in a specific object type. Then, inside automation, you can use the lookup function to query the Assets. Assets requires a Premium license to…

Hi @Shahbal Ehsan , I'm afraid that there is a way to copy request types and portal configurations. Obviously I don't know the context, but I would like to suggest to reduce the number of portals changing your strategy; Instead of creating 100 portal with same requests, create one that serve all the…

Hi @SUMAN KANNAN , Inside the "Manage Product" of each product, it should appears a "Cancel subscription". Before doing it, please assure that the products are not used and you are comfortable to cancel all of them. Kind regards

Hi @Nathan Vinicius Vital Santos , Thank you for your question. In Data Center there is the possibility to import ldap users into Asset, through LDAP Import feature presents inside a Asset schema admin section: This kind of import allow you to specify the attributes you need to import in Asset. If you have the "Manager"…

Hi @Rafael Pereira , Welcome to Atlassian community. The same domain could be claimed by different organisations, Atlassian has implemented this possibility few time ago. The situation you describe happens, mainly in big companies with different country or department and without a centralised IT department. In order to…

Hi @NICOLETTA HADJILAMBI , despite of permission, there could be a condition or validator in the transition inside the workflow that block the execution of transition. I suggest to check the workflow transition and verify the conditions and validators.

Hi @NICOLETTA HADJILAMBI , Please check if corresponding transition has a condition or validator that block the execution. Also check if directly in the work iteam you can "manually" transition to the following status. Regards

Hi @NICOLETTA HADJILAMBI , Welcome to Atlassian Community and thank you for your question. I guess it's missing the global bulk change permission. Please have a look in: https://community.atlassian.com/forums/Jira-questions/Grant-permission-to-bulk-transition-issues/qaq-p/843251…

Hi @Flemming Knudsen , Welcome to Atlassian community. As far as I know, there isn't the possibility to add the canned responses in transitions. Are you using a marketplace app for this? Is it possible that you are refering to comments in the transition screen? Regards

Hi @Iuliana Goncharenko , Welcome to Atlassian community. It seems there isn't any alert in the Atlassian status. Could you detail the error you are receiving? Kind regards

Hi @Israel Padilla Fantastic, thank you for your response!

Hi @SUMAN KANNAN , welcome to Atlassian community and thank you for your question. Delete a organization could require several weeks. It is required to remove all domains and remove apps, and then wait. You can find more details in this…

Hi @MORRIS MACHARIA , welcome to Atlassian community. To prepare the exam it helped me a lot the Udemy course preparations like this https://www.udemy.com/course/acp-120-jira-administration-for-cloud/?srsltid=AfmBOorFRMvf6fH_5LCSG4zrYFeis18jBVLlhNQq6vxfjmIYe8LSdeZ3&couponCode=25BBPMXNVD20CTRL 

Hi @adam smith Each organization is independent to each others, you can delete an organization without affecting the other or your original organization. Your Atlassian account it could be managed by the organization that ha registered your company domain, or it could be an unmanaged account. In any case, your user account…

Hi @David Smith , In Jira the remay time is usually calculated automatically, just show the field in the screen. What is your need exactly? Regards

Hi @Basile Welcome to Atlassian community and thank you for your question. Currently I think that the easiest way to integrate intune with asset is through Data Manager, a new feature of assets: https://support.atlassian.com/assets/docs/data-manager-intune-adapter/ There are alternative connectors in the marketplace. Hope…

Hi @Tracey Hanna Dailhou , Thank you for your question. I guess you are speaking about Tricentis test management. If so, I suggest to contact the vendor through https://support-hub.tricentis.com/open Kind regards 

Hi @Nick Loe-Startup , Welcome to Atlassian community. I suggest to post the request in the product discovery channel: https://community.atlassian.com/forums/Jira-Product-Discovery/ct-p/jpd Regards 

Ho @Soankamble Rakesh Kumar , Welcome to Atlassian community. I suggest to post your question in the Rovo and AI Channel: https://community.atlassian.com/forums/Rovo/ct-p/rovo-atlassian-intelligence Regards