Matteo Vecchiato Community Champion

Hi @Jan Tryggvason Welcome to Atlassian community. I suggest to open a ticket in the support portal: https://support.atlassian.com/contact/#/ Regards

Hi @Steven Sutherland , Please be assure that this condition in the trigger is un-checked: The automation seems ok, I suggest to remove debug it removing each condition in order to understand what is the blocking condition. Regards

Hi @Iziel , Welcome to Atlassian community and thank you for your question. If I have understad correctly, I suggest to investigate the possibility to use a custom email in your project, in order to use directly the email account: xxxxx@xxxxglobal.com You can find documentation for configuring an incoming custom email…

Hi @Dominic Herzog , Welcome to Atlassian community and thank you for your question. I think the reason is because the sender is not configured in the project, hasn't a valid user or it is not configured in the customer list inside the project I suggest to check this points. I hope it helps Regards

Hi @Steven Sutherland , Welcome to Atlassian community and thank you for your question. Could you share a screenshot of automation and the automation audit log? In the audit log should appear the detail of why the conditions haven't been accomplished or errors. Kind regards

Hi @Matt Baker , Thank you for your question. Only with automation and between different sites, it isn't possible. I suggest to have a look to this…

Hi @Shmuel Blitz , Welcome to Atlassian community and thank you for your question. Probably you are affected to rest API deprecation explained in this…

Hi @Tim H_ , please consider to mark the question as replied to help further users, thanks 

Hi @rtamam please consider to set this question as replied to help further users. Regards 

Hi @Tim H_ , About your questions: * Upload feature was "hidden", to enable it you have to activate a JVM flag at startup:https://support.atlassian.com/jira/kb/how-to-re-enable-plugin-upload-in-jira-data-center/ * atlassian-jira.log* in the server file system is where you can have more…

Hi @rtamam , Thank you for your question. It is possible to configure your own email account to send notifications, following this documentations: * https://support.atlassian.com/organization-administration/docs/what-are-the-steps-for-setting-up-custom-email-addresses/ *…

Hi @Christopher Carvalho , Thank you for your question. The user view restrictions in Jira are implemented only by security level schema. To achieve your requirement you could: * Configure a security schema and security levels in the project, you can follow this…

Hi @Bhuvnesh Vermani , Welcome to Atlassian community and thank you for your question. In my experience this kind of error is caused by a firewall, load balancer or proxy in front of the application. It usually is necessary to configure the timeout parameter in the specific software. Moreover in Confluence there is also a…

Hi @Sana Aiman , It is similar, in the automation scope you should select the projects involved.

Hi @Sana Aiman , Thank you for your question. The easy way is to create an automation triggered from the related issue change status. Please refer to the following article: https://support.atlassian.com/automation/kb/update-linked-issues-status-when-the-linked-issue-status-is-changed/ Please mark as replied if it helps.…

Hi @manuel laranang Welcome to Atlassian community and thank you for your question. Could you please give more detail about your question? If you mean reset credentials for your admin user. Is your admin user internal or LDAP user? If admin credentials have been lost, for Data Center there is recovery…

Hi @Dheeraj S Gaddi Welcome to Atlassian community and thank you for your question. Try with the new parameters is last and nextpageToken, as indicated in the API doc: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-jql-get The new API for Jql searchabia not…

Hi @Steve Hooczko , Thank you for your question. The section sub-tasks couldn't be hidden, but you can disable the work type "sub-tasks" from the projectwork types configuration. Please have a look here: https://support.atlassian.com/jira-cloud-administration/docs/configure-sub-tasks/ Regards 

Hi @awipf , please consider to mark the question as replied to help further users. Cheers 

Hi @awipf Welcome to Atlassian community and thank you for your question. It's not possible by domain, but you could arrange the access permissions as explained in this article: https://support.atlassian.com/jira-software-cloud/docs/share-your-form/ Regards 

Hi @David Meffe I suggest to clean your browser cache o execute a forced refresh. It happens with zoom selected in the browser or always? Regards 

Hi @Flavia Helena The API tokens are generated from the user personal settings, please have look to this article https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/ Also note that Atlassian has recently released the option to create service accounts that allows to generate…

Hi @Alan Vickers , I recommend also to check if you there are some custom CSS/scripts on announcement banner or some apps with scripting capabilities. Regards 

Hi @Pamela Merkel Welcome to Atlassian community and thank you for your question. The security policies for that user is managed by the organization of that user, probably managed by the external company admin of that user. My suggestion is to try to contact with the Atlassian administrators in the company of that user. I…

Hi @田中優貴 Welcome to Atlassian community and thank you for your question. The translation to English is not clear, to set approver automatically please have a look on this: https://support.atlassian.com/jira/kb/how-to-auto-populate-approvers-from-asset-objects-attributes-using-automation-in-assets/…

Hi @Maite Quiroga Gonzalez Thank you for your question. There isn't a native feature like this, I guess you refeer for app "Time in status" or similar. I suggest to report the problem to your Jira admin in order to check configurations and if necessary open a ticket to the vendor. Regards

Hi @Mikel Whipple , Please have a look to this article: https://community.atlassian.com/forums/Jira-articles/Submitting-or-reopening-a-Form-using-Automation-and-REST-API/ba-p/2367051 Regards 

Hi @Tarun Kumar , In my opinion, for this kind of integration is required is required coding, an out-of-the-box solution is not possible. Regards

Hi @Mahnoor Arshad . Thank you for your question. Please consider the following doc from Adaptavist: https://docs.adaptavist.com/sr4jc/latest/features/workflow-extensions/jira-expression-examples with Jira expressions and groovy script. Other way is to "revert" the status through automation, but after have changed the…

Hi @Paul Meerbeek , Thank you for your question. The managed users are cross products, at organization level. In my understanding there should be another reason for this behaviour, independent to Confluence, some ideas: * The take over of managed users is set manually and not automatic, so some users aren't be claimed as…