Matteo Vecchiato Community Champion

Hi @Varvara K_ , This should works: issuetype = Task AND issueLinkType is EMPTY or issueLinkType NOT IN ("is child of") Regards

Hi @Corinne Guibert , thank you for your question. In Jira, with out-of-the-box reports is not possible. I would recommend: * If in your company is already present Microsoft Powerbi, re-use the skills and know-how to build a report directly in Powerbi. The integration with Jira could be through a Powerbi connector…

Hi @Adriana Saldana , please add the screenshot to let the community help you. Regards 

Hi @Tom Horton , Thank you for your question. You should create a scheduled automation with a Jql such "project = X and due date < 14d and due date > now()" and action send email, like this: https://support.atlassian.com/jira/kb/automation-send-email-notifications-for-specific-updates-in-jira-issue-view/ This example is…

Hi @Eli Vazani , Welcome to Atlassian community. It depends to what is the purpose of the export, like security backup, data analysis from other tools, .... The easiest way is to use the out-of-the-box backup feature that generates a zip file: https://support.atlassian.com/jira-cloud-administration/docs/export-issues/ This…

I replicated the same work item and jql and for me it works: Try to debug the jql removing piece by piece

Hi @Yancey Larochelle-Williams , interesting question. I think it is not possible to define if you are creating a work item thorugh a form or standard mode. In my opinion, Option 2 and 3 create data stored in differents way, that is not a good solution. But searching for a solution, I would suggest in order of preference:…

Hi @Mélanie Liguet , Thank you for your question. If you are searching for DEPRO-686 it is just required to write the following jql: summary ~ "DEPRO-686" (without \") If you are searching for "DEPRO-686": summary ~ "\"DEPRO-686\"" If you are searching for [DEPRO]: summary ~ "\\[DEPRO\\]" Hope it helps

Hi @Rob Verhoeven , Welcome to Atlassian community. Probably the admin group is configured as default group. Check the configuration in Site Administration -> Product setting: https://support.atlassian.com/user-management/docs/default-groups-and-permissions/ Hope it helps Regards

Hi @Naveen Sundar , it seems something related to the new UI. I tested and as indicated by @Carlos Garcia Navarro for me it happens to several fields, no only components

Hi @Mar Tareno , Welcome to Atlassian community and thank you for your question. There is an out-of-the-box sla feature in JSM, but doesn't cover the possibility to force the reset of SLA. I would recomend to evaluate "time to sla" : https://marketplace.atlassian.com/apps/1211843/time-to-sla?hosting=cloud&tab=overview one…

Hi @Naveen Sundar , Welcome to Atlassian community and thank you for your question. I suggest to check the configuration of screen for the work type Sub-tasks, specifically the screen associated to Create operation. You can find that configuration in the project settings - screen schemes Hope it helps Regards 

Hi @Kevin O_Brien , Welcome to Atlassian community. I'm not sure to understand what you need to do. The portal-only customers don't require a JSM license for submitting request. If your customers are external, the license for Atlassian guard is not applied, as indicated…

Hi @Catalina Peña , Welcome to Atlassian community. Are you logging with your company email or with a personal email account? I would recommend first contact with the Atlassian administrator and they should check the configuration of your Atlassian account. If you are a managed account, they should try to change your email…

Hi @Hemal Jivani , Thank you for your question. * Auto register customers when they create account so they can recieve updates on their ticket For this there is a configuration in the project portal said that allows to auto create the account. Please refeer to: * Auto register customers when they create account so they can…

Hi @Thais Stephanie Aparecida Andrade Santos , In the Jira admin settings -> Products --> Menu Jira Service management -> Email requests, at the bottom appears the email channel list and from there you can access to "View logs". There you can search by email and try to understand what happening. Regards

Hi @Keny Jimenez , Welcome to Atlassian community and thank you for your question. I would recommend analyse the situation with Java melody monitoring tool, a traditional tool used for monitoring purpose, that works also with Data…

Hi @Joni Johnson , Thank you for your question. The quick reply is: No, you can't. Until now it is necessary to use Plans. Please refeer to this thread: https://community.atlassian.com/forums/Jira-questions/Project-Timeline-View-Hierarchy-Level-2/qaq-p/2485563 Kind regards

Hi @Louie Cooper , Thank you for your question. Intents are thought to give a solution to the customers before /avoiding creating a ticket. The automated creation of ticket through email doesn't offers intents because the ticket is created directly, and currently it is not possible to use intents for generate comments.…

Hi @Ignacio Valero Martínez , Welcome to Atlassian community. Depending of your type of installation (Cloud or Data Center) could depend on: - Your user comes from company Ldap or IDP and the password couldn't be changed because it is your company password. - Your user could be have been blocked. Do you have admin access…

Hi @Clement Oke , In addition to what mentioned by @Marc -Devoteam- , Atlassian is working on offer an isolated environment for the clients that require a dedicated environment and have high sensitive data. It should be offered starting 2026, you can find more info in this…

Hi @Jedsada Rangsethienchai please have a look into this past thread: https://community.atlassian.com/forums/Jira-Service-Management/issue-url-customer-is-not-working-in-automation-email/qaq-p/2705929 

Yes @Marc -Devoteam- , the restoration of apps data and copy data from sandbox to production is very challenging.

Hi @Kavitha Chandrasekaran , In my recently experience about moving project between sandbox and production, the copy of project and configuration is not very clean and produce duplication of custom fields, workflows and so on. If I should take the decision, I would prefer to maintain the project as archived for the…

Hi @恩田翔 , The Rest api "/rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype" return a value for restrictions, checking the documentation: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-requesttype-get The request type can't be…

Hi @Jedsada Rangsethienchai , Welcome to Atlassian community and thank you for your question. As a first response, have you considered to use the out-of-the-box feature for approval inside the workflow? I mean this feature: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals/ Related to this…

Hi @sravani vennapusa , thank you for your question. You should check the Notification schemes configuration, inside the Jira admin settings Inside each notification scheme, or the notification scheme used by your project, check the following configuration: I hope it helps. Regards

Hi @Joanna Waligora , I suggest to post the question in the Analytics channel: https://community.atlassian.com/forums/Atlassian-Analytics/ct-p/analytics Anyway the field for issue key should be issue_key. Kind regards 

Hi @Thais Stephanie Aparecida Andrade Santos Welcome to Atlassian community. I suggest to check the user permissions and/or if thos users are inserted as customers adde in the project; comments are inserted only if the sender's are recognised as users/customers in the project. Kind regards 

Hi @daniel.jones , I suggest to have a look into this threads: https://community.atlassian.com/forums/Jira-articles/Using-Automation-in-Jira-to-add-issue-quot-Work-item-quot-to-an/ba-p/3016789 https://community.atlassian.com/forums/Jira-questions/Is-it-possible-to-use-bulk-edit-to-update-sub-tasks-fields-with/qaq-p/1346075…