Matteo Vecchiato Community Champion

Hi @Namrata Bhomkar , Welcome to Atlassian community and thank you for your question. My recommendation is to just deactivate the users, keeping the historical data of such users could be useful and if you have any company compliance it is more appropriate. Swapping from a user to a generic user in Data Center is not easy;…

Hi @Mar Tareno , Welcome to Atlassian community. I suggest to try with the following property that works by user role: jira.permission.comment.projectrole.<role_id> More detail here: https://support.atlassian.com/jira/kb/restrict-customers-from-adding-comments-using-workflow-properties/ Regards 

Hi @Daniel Smith , Thank you for your question. Atlassian guard and SSO configurations and policies are at organization level and applies to all the products. If you configure the identity provider it will be applied in all the organization and products. This kind of configurations are at "user level" and not at product…

Hi @Rajal Shah , I would like to suggest to create a "portfolio project" with a specific work type, each work type should a reference (child's) to work item in the other projects. It is similar to your third option, but with a dedicated project that contain all the "cross milestones". I hope it helps Regards 

Hi @Jagadhabi, Santosh , Welcome to Atlassian community. Probably is the "max result" parameter that ha been replaced by nextPageToken. You can refer to rest API doc: https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issue-search/#api-rest-api-2-search-jql-post Regards 

Hi @jira_admin_cu , There are several questions in the community regarding automations for this kind of scenario. Please have a look to this thread: https://community.atlassian.com/forums/Jira-questions/Replicate-custom-field-value-in-linked-issues/qaq-p/2541316 I hope it helps Regards 

Hola @cquintana , Bienvenido a la comunidad Atlassian. El log está disponible solo en los planes de pago, como indicado en esta página: https://jira.atlassian.com/browse/JRACLOUD-59371 No es posible recuperar un work item/issue eliminado, a menos de no tener desde un principio algún backup o app que mantiene el histórico.…

Hi @Douglas Romero , Welcome to Atlassian community. In addition to what indicated by @João Paulo Lima , there is also a tutorial for the configurationa in Entra ID side: https://learn.microsoft.com/en-us/entra/identity/saas-apps/atlassian-cloud-tutorial Regards 

Hi @SAFE Customer Support Thank you for your question. There isn't a way to limit the agents acces for some hours. You can limits the acces for some work items, at work item level and not by time, through issue security level. If you have scriptrunner, or others scripting tools, you can try to block at change status level,…

Hi @Florence Fox Welcome to Atlassian community and thank you for your question. I'm not sure to understand your question. Jira API token when generated from personal account settings is showed only one time and the user should save it in appropriate way. In which application are you entering the token? You mean an app of…

Hi @Tahsin Maisha Rahman , Welcome to Atlassian community. I suggest to try in one of the following: * Locate the filter associated to the board and change the owner following this: https://support.atlassian.com/jira/kb/cannot-change-or-delete-filters-owned-by-deactivated-or-deleted-users-in-jira-cloud/ * If you are org…

Hi @arielei , There isn't a real limit about number of projects and work item, but Atlassian gives the following recommendations: Guardrails and best practices We recommend following these guardrails for easier data management and configuration. The guardrails are: * Work items: 18,000,000 work items per site * Projects:…

Hi @Daniel Shukrun , Thank you for your question. The alternative for that kind of organizations is the "isolated cloud", that is the most similar to on-prem, but stored in cloud environment. It was announced this year and it is planned to be available during 2026, for more…

Hi @Mayur Gaikwad/Tech PMO Thank you for your question. Try with the new parameters isLast and nextpageToken, as indicated in the API doc: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-jql-get The new API for Jql search is not performing very well, we hope it will…

Hi @Richard Clark , Welcome to Atlassian community and thank you for your question. With jql or standard gadgets it's not possible. If you don't want to get additional apps, you can build a workaround. You can create a custom field the in subtask named "Parent assignee" and update it in all the subtasks each each the…

Hi @olivier.vermote , Welcome to Atlassian community. You should contact with the site administrators of your company. Regards 

Hi @Bhushan Marathe , By the moment I don't think it is possible. Just as idea, you could try configuring a Rovo agent with instructions about to what you allow or not. Bu anyway this don't block the other features. Regards 

Hi @Touka Kirishima To let the community help you, you should give more detail about the problem, like error, if you are admin, if company user or personal user and so on. The following articles should help: https://support.atlassian.com/confluence-cloud/docs/change-your-confluence-password/…

Hi @Mike Bowler Welcome to Atlassian community. You can install Jira on you own local computer, following this tutorial: https://confluence.atlassian.com/adminjiraserver/install-a-jira-data-center-trial-1044784650.html API in cloud used to be very similar to Data Center version, but then it started change and there have…

* Hi @david_trevino_jackson_com , you could try to use AI (Gemini, copilot, ...) to analyse the JSON and find the field. Just as suggestion...

Hi @Kevin O_Brien Understood your point; I'm not sure, but I think JIT as you expect doesn't work in Atlassian Guard. There is a thread about this: https://community.atlassian.com/forums/Questions/JIT-Provisioning/qaq-p/2780526 Regards

Hi @Harsh Chhabra No Atlassian intelligence is a different tool than Rovo. Atlassian intelligence is a feature that help in the use of Jira and Confluence, but doesn't inspect/analyse the attachments content. Rovo offers Agents and Chat that can operator with files. Regards

Hi @İclal Aslan , In my understaing there isn't a way to get the old worklog with new project key. Maybe the solution is getting all the project keys of the project (new key and old key) and replace the old with the new one. This api should help you on getting both project keys:…

Hi @Harsh Chhabra , Welcome to Atlassian community and thank you for your question. Some info: About LLM: https://www.atlassian.com/trust/atlassian-intelligence#:~:text=When%20using%20Atlassian%20Intelligence%20and,follows%20existing%20Atlassian%20security%20practices. Supported file type by Rock…

Hi @Flavien Gache , The option 1 for me it is the best option and what it is usually offered for this kind of situations. Another option, but only if you have Jira Service Management Premium, is throug Asset Data Manager using the database connector and then reverting the data in a Object Type (and mapping the object type…

Hi @Olivier Rocher , Have you checked if the organization field is present in Edit screen? Are you able to modify the organization manually in the UI when ticket is resolved? Regards

Sorry but I haven't a direct experience in this kind of report chart.

Hi @Martine Bombardelli , Welcome to Atlassian community. It's a common issue with the new v3 search api. Please have a look to this thread for a solution: https://community.atlassian.com/forums/Jira-questions/Feature-change-during-CHANGE-2046/qaq-p/3103678 

Hi @Thomas BERNARD , Welcome to Atlassian community. As you know Xray is a vendor app, I suggest to open a ticket directly to the vendor: https://jira.getxray.app/servicedesk/customer/portal/2/user/login?destination=portal%2F2 Regards

Hi @devi , Welcome to Atlassian community. The only thing I can imagine is that the session is still active or correct token is saved in some place. It is not possible doing a rest api call with a wrong token, I suggest to clear the cache/sessions of your connector. Regards