Matteo Vecchiato Community Champion

Hi @Dolly Catalina Vanegas Solano , Thank you for your question. I guess in your organization is configured the IP allowlist through Atlassian guard. You should ask your organization admin to add the IP from which you are executing power automate. You can find more detail…

Hi @Chris Raver , In the last days Atlassian has switched off some rest API, mainly for searching work types. You can find the new API for search by jql here: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-jql-get Kind regards 

Hi @anacst Welcome to Atlassian community. Instead of using custom field you could add the current user in the watchers, it could be done with automation. Regards 

Hi @Henning Baumgartner , I would like to suggest to try with the responder field in your work typethat out-of-the-box should be filled, depending on the selected service. More detail here: https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-the-responders-panel-from-your-service-project/ Never…

Hi @Scott Stevson Welcome to Atlassian community and thank you for your question. There isn't a fixed rule for this, it should be considered a specific work type if: * There is a different workflow/process than standard tasks * The information collected is very different than standard tasks For reporting purpose you can…

Hi @Taufeeq Ahmad , Welcome to Atlassian community. If I understand correctly your question, you need to check the user status (active, inactive) inside the Atlassian organization, in order to check if each user has proper product access or not. I suggest to have a look to Organization…

Hi @Vinícius Pereira , Thank you for your question. There isn't any out-of-the-box solution to calculate the time a work item has been flagged. To achieve this kind of requeriment I suggest: * Create an automation triggered by "Value changes for" field Flagged, with change type "Value added". This automation should…

Hi @Vikramjit Randhawa , You could contact directly Atlassian through: https://www.atlassian.com/enterprise/contact?formType=pricing-quotes Or contact a reseller partner near you, choosing from partners directory: https://partnerdirectory.atlassian.com/ Regards 

Hi @Jelani B. , The field "Approvers" can be edited from the custom fields section: https://<yoursite>.atlassian.net/jira/settings/issues/fields (search for approvers) The "Approval" must be configured from inside the workflow, selecting a status: Regards

Hi @Nicholas Welcome to Atlassian community. Considering this suggestion, I guess that currently it is not possible: https://jira.atlassian.com/browse/JSDCLOUD-16603 As a tentative, I suggest to evaluate to copy the request type in a custom text field and try the aql filter with that field Regards

Hi @Tahsin Maisha Rahman , I'm afraid that an advanced permission level is required for changing the ownership. If not, any user could take the elements from other users. Regard

Hi @Darryl St_ Pierre Since 2024 the same domain could be verified by differents organization, I have tried it personally and I can confirm it. Moreover it is reported here https://community.atlassian.com/forums/Articles/Multiple-orgs-can-verify-and-claim-users-from-the-same-domain/ba-p/2688009 The only limitation is that…

Hi @Long Nguyen Xuan , Welcome to Atlassian community. Have you checked if in the project the sub-tasks are enabled? You can check trying to create one manually. Moreover you can find a guide to import sub-tasks here https://confluence.atlassian.com/adminjiraserver/importing-data-from-csv-938847533.html Regards 

Hi @Jelani B. , Welcome to Atlassian community. I suggest you to follow the instructions in this tutorial: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals/ If you have already sett an approval step in the workflow, you can add the approvers field in the screens I hope it helps 

Hi @RITA DE CASSIA SANTOS SOLE , Welcome to Atlassian community and thank you for your question. This is the community where everyone, from Atlassian and not, can collaborate. About your question: resolved date is set automatically when it han been set a resolution in the work item, independent to others date. You can find…

Hi @Chris Burton , Welcome to Atlassian community. Have you tried with the following instructions? If you have access to it, you’ll be able to see Plans in your sidebar. If you have hidden plans in your sidebar, you can: * Select Morein your sidebar. * Select Customize sidebar. * Select the checkbox against Plans to…

Hi @Abhilash Tumbagonahalli Sriranga Welcome to Atlassian community. You could: * Create an Auto-transition that could be called only by automation (setting a condition in hat must be hidden for users) * Edit the fields only in that transition, setting a screen with those fields in the transition * Leaving those field only…

Hi @Parth Shah , Welcome to Atlassian community. My two cents on this topic: Natively, you can't restrict: attachments per file, comments visibility ( available only in JSM) There isn't any built-in encryption at work item level, comments and so on. You can set security only at work item level, through Security levels. In…

Hi @Moriah C , Thank you for your question. JSM as you mentioned offers a limited customisation options, to have a UI custom is required external apps such Refined: https://marketplace.atlassian.com/apps/1216711/refined-for-jsm-dc-theme-itsm-hr-helpdesk-service-desks?hosting=datacenter&tab=overview I hope it helps 

Hi @Kevin Jamieson , Which automation trigger are you using? The change log variable is present only in the edit issue operations, as Ken in the doc: {{changelog}} * Used with: any triggers that edit an issue Reference: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/ 

Hi @Dominik Hebestreit I suggest to check if in the array there are the user accounts IDs, and not the asset IDs. Moreover please have a look into this article:https://support.atlassian.com/jira/kb/add-update-remove-request-participants-using-automation-in-jsm-cloud/ Regards 

Hi @Gee Espiritu , Have you check the the attachments permission in the project permission scheme too? Regards 

Hi @Christopher Johnston , The authentication policy applies to member selected inside it, the service account should not be involved in the users authentication policies. Regards 

Hola @Oscar Alvarez , Bienvenido en la comunidad Atlassian. Entiendo que está utilizando una board dentro de un proyecto Jira y probablemente estará la configuración que se muestren lsolo os work item cerrado en los últimos 15 días. Aconsejo revisar este thread donde se explica como modificar el…

Hi @Florence Fox , I thinks it is nothing to do with Jira, it depends to the tool you are using

Hi @Mar Tareno , I haven't tried it, but it should works with unlicensed customers too

Hi Antonia, I'm pretty sure that there isn't any other section to manage them.

Hi @Antonia , Thank you for your question. The canned responses are managed directly in the comment section. To modify/delete a canned response each agent can do directly in the comment section: https://support.atlassian.com/jira-service-management-cloud/docs/edit-or-delete-a-canned-response/ Regards

Hi @infra système , Thank you for your question. To execute an upgrade with zero-time downtime, please follow the instructions in this tutorial: https://confluence.atlassian.com/adminjiraserver/upgrading-jira-data-center-with-zero-downtime-938846953.html Regards

Hi @SAFE Customer Support Yes, you can think also on a dual/cloned work item; generally it's not what I prefer, because a complete sync between differents work items is not very easy to implement and generating a double source of truth is not the best approach, in my opinion.