Emily Dang Atlassian Team

Hi @Jose Flores (Jira), thanks for participating in the JSM AMA. It sounds like you would like to change the contents of an insight field based on the contents of another field. You can achieve this by utilizing Filter Issue Scope (read more here:…

@MyDentons Support, our team also recommends checking out this page, https://support.atlassian.com/jira-cloud-administration/docs/export-issues/. 

Hi @cissie chen, thanks for participating in the JSM AMA. * You should be able to do this by removing browse project access for your internal staff on those projects. * There are two ways - one way is to use the schedule rule trigger once a day and match the JQL of low priority + last updated less than 3 days, and action…

Hi @David Meredith , nice to chat with you again! Yes, we are calling this “data promotion” and it is on the roadmap but it won't happen for a while. In the meantime, we recommend checking out either: * Project Configurator for Jira Cloud from Adaptavist * Configuration Manager for Jira Cloud (still coming soon) Our…

Hi @Patricia Francezi_iDev_ ! We don't have exact timing but this is on our radar for this financial year. More details will be coming on this soon. Please watch and follow this ticket for updates https://jira.atlassian.com/browse/JSDCLOUD-1317.

Hi @Dirk Ronsmans and @Walter Buggenhout ! The first version of native knowledge base within Jira Service Management (coming in the Fall) will allow all JSM users (even non-Confluence users) to create, edit, delete articles in the connected space from within JSM. All details related to packaging and plans for existing…

Hi @Cornelius Maximen, thanks for participating in the JSM AMA. Thank you for the quick response, @Dirk Ronsmans! This was scoped for the original custom domain work which not only allows the ability to override portal domain, but also to set a custom domain on your Atlassian site. However, there was a critical security…

Hi Andréia, thanks for participating in the JSM AMA! This is still something we are actively scoping out right now and we do intend to work on it in the next few quarters. Please continue to check our public facing roadmap so you can follow along with new feature releases.

Hi @Jimmy Seddon, sorry to hear that the organization UI is a bit clunky. This feedback has been passed back to the team to see what can be done. The good thing is that our team does have plans to improve how customers and customer groups are managed as part of the later half of FY22. It is still early days so the team…

Hi @Dirk Ronsmans, thanks for participating in the JSM AMA. The idea of ticket category is actually to introduce the idea of practice into Jira Service Management. The product has concepts such as request type which controls the forms the customer sees and issue types that control the workflow, fields etc. However, we are…

Hi @Mikael Sandberg - thanks for participating in the JSM AMA! * Yes, the REST API for the new Insight was already released, the links shared above are correct. * The migration tool for Insight will be available at the end of July. We will notify you in-product and via email when it’s ready if you have the old Insight.

Hi @A.J. Apple, thanks for participating in the JSM AMA. There are a few ways this can be achieved. * One way is by using automation and creating a linked issue on the Jira Software board and have automation ensuring field values/ comments between the JSW issue and JSM ticket are synced. * The other way is simply by…

Hi @Arnt Witteveen, thank you for participating in the JSM AMA! For Insight Cloud app database to Insight for JSM Cloud, export/import functionality to get databases from the app into the integrated version will be available by the end of summer. For Insight Server/DC to Insight for JSM Cloud, we are working on it but it…

Hi Kalin, Thank you for participating in the JSM AMA! Here are @Jason D'Cruz's responses to your questions. * It is possible for JSM customers to submit an email address in the service request form and then that email address become a customer and be added to the portal automatically? Please see this post for more details…

Hi Anthony - thank you for taking the time to participate in our AMA. Our team definitely hears you and this is something we’re committing to addressing in our new fiscal year, which starts in July. We will have a team dedicated to the core Jira Service Management experience and they will be focused smoothing out the…

Hi @Joshua Mathewsthank you for your feedback! We are exploring the knowledge base features you mentioned and have a number of KB enhancements on the Jira Service Management roadmap. Please check this public roadmap for the most up to date timeline.

Hi @Ulrich Kuhnhardt _IzymesCo_ We made this event a virtual 24 hour AMA to accommodate all timezones. Feel free to add your questions before or on June 29th and our team will answer them by June 30th. Let me know if you have any questions!