Scot Wilson Atlassian Team

G'day @Eddie Quinlivan (and thanks @Arkadiusz Wroblewski for the mention) I'd like to clarify for you all what happens in the 120-days post migration before your Opsgenie UI shuts down. Please don't think of it as a sync period, as we're not duplicating/syncing alerts between JSM Operations and Opsgenie. JSM Operations and…

G'day Eddie (and others), I'd like to clarify for you all what happens in the 120-days post migration before your Opsgenie UI shuts down. Please don't think of it as a sync period, as we're not duplicating/syncing alerts between JSM Operations and Opsgenie. JSM Operations and Opsgenie share a common set of data and many of…

G'day Jyotisman Yes, they will. I've detailed this in a separate article for you and

G'day Andy. Yes, api.eu.opsgenie.com will be supported exactly as api.opsgenie.com. I've updated the post to reflect this, so you've a single article to reference in your discussions with your colleagues.

Hey Michael & Community! It's Scot from Atlassian's ITSM Support team. When raising tickets for Opsgenie, please refer to the Atlassian Site that manages your Opsgenie instance, rather than the *.app.opsgenie.com instance. Atlassian provides support for Opsgenie migrations, and we're always ready to answer your questions…

Hi Sam.Sen, Scot from Statuspage Support team here! We use two different providers to send out notifications to our customers (Sendgrid and Mailgun) to provide failover and load-balancing we using a custom email address. If you remove the TXT DKIM record, you'll default to only using our Sendgrid provider and any outage on…

G'day all, it's Scot from the Opsgenie Support team here. That's pretty close @Benjamin & @Hai Le ! When you migrate from Opsgenie to Jira Service Management, your existing email integrations @<instance>.opsgenie.net will continue to work until April 2027. You can turn off/shutdown the Opsgenie UI once you've migrated to…

G'day Matt, I'm Scot from the Statuspage Support team. Statuspage doesn't support creating Components that have a future start date, as we calculate availability of the component from the current date onwards. If you're on a Hobby Plan or higher, you can reach out to us via our Contact Support to ask about hiding…

Hi John Scot from the Statuspage Technical Support team. Could you please reach out to our Billing team to cancel your free subscription via https://www.atlassian.com/company/contact/purchasing-licensing#/ with your Statuspage and Atlassian site details. Kind Regards, Scot Wilson

G'day, I'm Scot from the Statuspage Support team. Mate, we will need you to raise a Support ticket via https://support.atlassian.com/contact/ so we can assist you with this. We need a ticket to obtain authorisation for our Support Tooling to help you. Hope to hear from you soon (via ticket), Scot

Hey Marcos, I'm Scot, from the Statuspage Support Team. You're 100% correct - that's the intention of Audience Specific pages, where you can limit particular components to be shown to specific groups of users. We have an example of this in our documentation Audience Specific Page Example , for you to review. One thing I…

Hey pjshah70! That would be the best way to do it, as we need someone with the "authority" for the product to engage with our Support processes.

G'day Beibei, I'm Scot from the Opsgenie Support team. Mate, we're going to need you to raise a support ticket through https://support.atlassian.com/contact/ to investigate this issue for you, as we'll require details such as the email addresses of the affected users, your instance name, and a few other specifics. We don't…

Hey Nikita, I'm Scot from the Statuspage Support team. Unfortunately, you'd need the ability to do Custom CSS to change the window, but that functionality is only available on our Startup and higher plans. In case you're wondering what's involved with having custom CSS, our support documentation on this starts…

Hi Sandeep and all, I'm Scot from Atlassian's APAC ITSM Team. Hopefully this screenshot is for demonstration purposes, as we use the .atlassian.net domain for our customers' instances and not the .atlasian.net domain. Should you receive an email from an *.atlasian.net address, this is not from Atlassian and is most likely…

G'day Katya, I'm Scot from the Statuspage Support team in APAC. No, it's not possible to add metadata that isn't part of the published incident updates through the Statuspage management UI. Statuspage is primarily a communication tool, designed to allow you to publish and notify en masse, interested subscribers to your…

G'day Brian, I'm Scot, from the Statuspage Support team in APAC. Mate, I'll need you to raise a support ticket through https://support.atlassian.com/contact/ to help you with this, as we'll need the statuspage page id's to investigate and I don't want to ask you to share those publicly. Most likely, your account has access…

Hi Prasanth, I'm Scot, from Atlassian's ITSM Support team (OG & JSM) Mate, it looks like Twilio's turned on HTTP Basic Authentication for your voicemails, which will restrict your engineers from being able to access the voicemails directly from the link. This is detailed in the Twilio KB article:…

Hey Milo, It's Scot from Atlassian's ITSM (Statuspage) Support team, I'll attempt to reach out to you via Ticket to assist.

G'day @NOC Team I'm Scot, the senior support engineer from the APAC Opsgenie Support team. Mate, we had an incident on the weekend where the alert search functionality experienced degraded performance and this caused delays in the population and rendering of the Alert view in Opsgenie. This is detailed in this incident…

G'day Jasper, I'm Scot from the APAC Statuspage Support team, with some details for you. Warning - Incoming wall of text. Access to both Jira Service Management and Statuspage (as an administrative user) is controlled through User Management in your Atlassian Site, and detailed in our support documentation,…

G'day Mirek, I'm Scot, from the APAC Opsgenie Support Team with some answers for you. There are two distinct options for Incoming calls: Opsgenie provided and Self-Managed with Twilio, which I'll talk about in turn. Opsgenie Provided If you want an Incoming Call number with Opsgenie, we can provide one for you across a…

Hello All! Scot from the Statuspage Support team here. Statuspage doesn't have a concept of repeating maintenances/incidents as each and every incident or maintenance is it's own unique item, with associated updates, notifications, components. What Statuspage does provide is a rich suite of REST APIs, which you can find at…

G'day Everybody - It's Scot from the APAC Statuspage Support team with an update for anyone who turns up this question in a search. Robin and I worked on this in a ticket through the Atlassian Support portal, as network details can be considered sensitive data and we never want you to expose anything in Community threads.…

G'day Everyone! I'm Scot, a Senior Support Engineer from the Atlas Support Team. Things are always improving and we have an internal process we can go through to assist you with changing your Workspace Key (identifier) and/or your Workspace name. If you need these changed, please raise a Support Ticket with us for your…

Hi Jenny! I'm Scot from the Atlas Support team. We have a newer process now - if you raise a Support Ticket with us for your Atlas instance and we'll work with you to go through the Key & Name change process. Please don't post any customer or instance details in this community thread!

Hi Tim! You're absolutely able to update an Incident while it is in progress, and include new components, remove components, and update the status of each components at any stage. You're completely correct in thinking that while the incident is in Investigating phase that it should be feasible for you to modify which…

G'day Jon! I'm Scot from the APAC Statuspage Support Team. Could you check your JSON payload to see if you are setting "components" instead of "component_ids" ? If you are use "components" - you will be setting the status of those components when you create the schedule for the maintenance, as you need to supply a…

G'day Howard! I'm Scot from the Atlassian Statuspage Support Team. For everyone's reference - our main documentation on using components to display historical uptime on your page is here. What we're looking for is automating the actions of setting your component status which we detail in this dovcumentation here. A quick…

Hey Tim, Typically with custom code, we cannot give much guidance on how to do this for a number of reasons - We do not claim to be CSS/HTML/JS experts and that there are so many different ways to make changes with CSS and HTML/JS. That being said - who doesn't love a challenge! I managed to get this custom CSS working on…