Tom Zhu_9n21y7 Community Champion

Thanks everyone! Still learning, still building, still curious , more to come 😊

哇，看到好多老朋友，期待下次有机会现在再聚。

Hi @carolyn french Here is the updated link: * Managment Cultrue in China 101 * Jira Consulting 101 It's translated by DeepL, I guess it probably seems rough and weird in English , if you are any question , please feel free to leave message or book online meeting. 😄

Hi @Temur Khalilov Here is similar question JQL: Can I list users who don't have any issues assigned to them? , you can try to query it by 2 dimensional filter gadget. Tom Zhu

Tutorial: Configure Atlassian Cloud for automatic user provisioning

If you are using DC version , this plug in Permission Helper will help 

Hi @Toni Schellner Orgnization information is stored in Active Directory , if you want to add user to a group in accordance with org info , you can try Atlassian native SSO solution ACCESS Regards, Tom Zhu

@Ashley Roberts Hi Ashley Suggest you to check the following things * hierarchy setting * Check whether epic issue are maintained parent link info * Check the permission , use permission helper to see whether you have access to there parent issue and epic Regards, Tom Zhu

拖你吉言~~~ 😄

Hi @Jason Lansdowne Your proble is very common in organization . * System will absolutely mess up without any design (permission , space) * Most people know what is the problem , but they refuse to solve it, because any change will only bring additional work. The trigger to solve the problem is listed as below * A - Bottom…

No , it’s more likely a third party article about how to use time tracking report in Jira.

The hardest enemy to conquer is our heart , it’s more harder for the rich and powerful people, i think the way to keep confident is do everything by our heart instead of caring about what other people think.

Lack of money cures everything , including ramp time after vacation.

Registered , hope to join the event offline. 😋

Hi @Sam Terezakis Thanks for GiF , it’s very clear. I reproduced you bug , tried exace step as you and document suggested , but approve field seems very wierd , created field can not be selected as approver . Maybe you have to raise a bug ticket to Atlassian. Regards, Tom Zhu

i want to reproduce your problem , but i can’t find the following screen in workflow approval configuration.

Hi @Sreenadh If you want to make the report access to End user. I suggest you to do some development job * generate report or dashboard by 【time in status】or【eazyBI】as PDF * send it to customer’s mailbox by rule ， such as once a week or when customer updated issue or ticket was closed. Tom Zhu

Hi @Sam Terezakis JSM only allows multi user picker NOT single user picker as approver field. Reference * What are approvals? * Allow customers to choose approvers Tom Zhu

Workflow seems correctly configured , could you please check whether you binded the workflow with corresponding issue type as you picture shows. Sometimes people changed some configure in draft workflow , forget to put it into active. 

Hi @Sreenadh This is a bug which already submitted to Atlassian * https://jira.atlassian.com/browse/JSDCLOUD-6989 You to add yourself as a watcher of this ticket to follow up on its progress, hit the 【This affects my team】 button. Similar question in…

My pleasue , keep contact , have a nice Day 😄

Hi @Lyndsey Shi Please check the workflow diagram * is there any link from 【Open】to 【INVESTIGATION】 * if link exists , please check , is there any 【Conditions】which could possibly block the transition Regards, Tom Zhu

Hi @Sreenadh You can try this app Time in Status Time in Status allows you to easily create reports on issues that show how much time each issue spent on each status, assignee, or group. Regards, Tom Zhu

My Pleasure 😄

Hi @Ellymk Use jira automation instead of native notification scheme . Eg. 1 When issue created 2 if issue matches certain tag 3 send email Ref link: * Jira automation 101 video tutorial * Email notification when an issue is Flagged 

Hi Jason Try this one How to Create a Jira Time Tracking Report (Step-By-Step Guide) Regards, Tom Zhu

Try browser’s incognito window to exclude problem caused by cookie issue.

Hi Jeroen Here is a similar question → How to compare two field configurations in JIRA? Regards, Tom Zhu

Hi Katarína Native JQL seems won’t support functions as you mentioned , reference ticket . If you are running an on-premise instance , you can try sql query as workround. Best Regards, Tom Zhu

You can do this by SQL Query If you are using the Cloud version ,maybe you need to install some SQL apps first , How-to Article ：How to publish SQL queries to Atlassian Cloud