Alex Koxaras -Relational- Community Champion

Last vacations were my first as a parent. So me and my family find a kind of quite place in Greece, called Nafplio, which happens to be the first capital of Greece. Can't say that I rested as long as I wanted, but I can't complain either! I let my self go and had fun with my family!

Welcome @Lynyrd Yanga

Hi @Wojciech Cora You have to create the statuses as well, and map them to the corresponding columns. Alex

Did you send this API request? If yes, and you are logged in then I suppose that this is the right behaviour.

Cheers @Monique vdB ! Appreciate the time you took to investigate it.:)

In your portal you create your request types. Within your request types, you configure your fields. This is were you place your field.

Yes, that's it! But you have to make sure that you spell it exactly as you have created it in your mailbox. Make some tests just in case.

But I received a mail...

LoL :) No worries! Let me know if you need something else!

Hi @Ricardo Rodrigues Of course you can. Here's an example of how to do it: Keep in mind that * The rule should be created in Project A * "Game development" is Project B * Apart from summary and description, you can copy any other field. * The actor of this rule, should be able to create and edit issues on Project B Let me…

@Soraya McKee feel free to accept this answer, in order to help other people in the community to find the right answers. Thanx!

Hi @Matt Sardi , Im not familiar with Domo. However that error message states that Jira can't find a field with the name "issuetype". Usually, issuetype is a keyword/variable used by Jira which defines the type of an issue. Is there anything more you could provide to us, in order to help?

* Cog * Issues * Custom Fields* Create custom field Keep in mind that once you create that field, you have to add it to the appropriate screens you want.

Hi @Rami Hammoud and welcome, In every service desk project, you can modify the notification which are sent out. There is an option to edit the "Public comment added" notification. By default. e.g. in the cloud version of JSM, that notification has the structure you are mentioning. Grizz Frix commented: The droid works…

Hi @Soraya McKee You mean radio buttons like the ones below?

Hi @Jake Rubenstein and welcome, I recently faced a similar problem. Try the following: * You can create a new incoming mail server * On THAT email account to which you will setup the above mentioned server, you have to create some inbox rules about your incoming mails, so as to categorize them to different folders. *…

@Andre Menezes the solution that @Laurens Coppens provides will be valid, only if you set the resolution on the completed status. Then this would be a quite good solution.

No @Andre Menezes , this will be on your workflow, on the transition from anywhere to "completed". If you have only one transition which leads to completed, then you will add a post function to set the value of this field equal to now() (or similar).

Hi @Andre Menezes and welcome, Jira do not have such a functionality, out of the box. However you could achieve that with automation and by some custom work on your workflows: * I would create a custom date/time field * Whenever my issue moved to completed status, this field would be populated by that date * I would then…

Hi @Juan del Pozo I think that you should contact trello support for this matter. Regards, Alex

I was left with that impression as well, or to say the least, that the new automation would eventually include all "old legacy" features, which would let admins create their new automations, based on the legacy ones.

@Monique vdB I can't find my badge nowhere (not in kudos section, not in the normal badge section). Can you please look at it?

Hi @arhypchik , These two "buttons" you are referring to, is best to place them as transitions exposed to customer, instead of adding them on them mail. So when you or an agent resolves a ticket, this gets into "RESOLVED" status. Then your customer can choose one of the following transitions (buttons) which he/she will see…

Would be great if we could do it, without altering our reality! :D

@Makarand Gomashe any update on when all functionalities currently supported by the legacy automation, will be supported by the new automation?

It seems that you haven't install that app yet, and that's why you can't find it while searching. Try to install it first.

Ok! Please provide the answer on how you achieved that and mark your answer as accepted to help others in this community who will face the same problem with you. Thanx!

Hi @Shir Shtein What do you mean by "login" popup? A message that will appear after the user has logged in to confluence directly? And what about is he/she signs in to Jira first, and then switch to confluence? What to you want to achieve with this popup? What will it do?

Hi @Lisa Doris When you mean Excel for Confluence, you mean this app? https://marketplace.atlassian.com/apps/216/excel-for-confluence?hosting=cloud&tab=overview Can you please share screenshots of how you try to insert the file, and what parameters you enter? Alex

Hi @Michele Snow What do you mean by "black"? Can you share a screenshot?