Alex Koxaras -Relational- Community Champion

Hi @Mohammed Hejjo , Is he a managed user? If yes, try look via the admin panel (https://admin.atlassian.com/) and see if he is deactivated there. If yes, then something must be done from the Identity provider where he is synced. Alex

Hi @dominic.banister , Searching through the API, Atlassian isn't providing much in terms of the shortcuts. Any JSON that I tried to get, do not provide the shortcut info. I have a feeling that you can't copy them. Alex

So it was the know issue that I've told you about. And once you added subissues on the epic, these appeared on the kanban. Right?

What was the problem then?

Anytime. Kindly mark this answer as accepted to help other people in the community to find the right answers. Thank you :)

Ask your admin to add you to a group which has this global permission.

Nope, there is no such option that I know of. Maybe your confluence admin added you to a group that had the permission to create a space, and send you a link on where to go to create that space.

Hi @Kandula Shankar and welcome Jira doesn't have this capability (out of the box). You could try to search for an app on the marketplace that could potentially do this job. Alex

Hi @Alexander Roth and welcome, What do you mean by "apply for a space"? If you mean to create a space, then this is done with the global permission. Users are eligible to create personal spaces, if the confluence admin allow that. If this is enable, then a user can create only one personal space. Let me know if this was…

Hi @Taylor Roche There could be apps within the marketplace that could possibly do what you ask. Did you search there?

Hi @Dietrich and welcome, There is no out of the box functionality to do that. There are tricks to achieve something, but not having the issue in bold letters. One of these tricks would be to create a custom field (e.g. a date) and whenever you transition from a status support <==> customer, this field would be either…

Hi @Tobias Löw and welcome, Why you want to hide these SLAs? To be honest this is the first time that I hear that someone wants to hide some SLAs. From what I know, you can't hide these with an out-of-the-box functionality.

Hi @Luke Zhang and welcome, Currently you can't lookup for these issues. There is an open suggestion here though: https://jira.atlassian.com/browse/JRACLOUD-67108 You could try to use an app to do your work, from the market place, or use Scriptrunner. Alex

If you manage in succeed what you wanted, mark this answer as accepted to help other people in this community to find the right answers. Thanx!

Hi @Michael Hsu , Take a look at smart value documentation here: https://support.atlassian.com/jira-work-management/docs/smart-values-general/ You will see that custom fields are not supported on the lookupissues (unfortunately). There is a suggestion ticket which you can support. Alex

It's hard to choose only one. But if the world was coming to an end, and I had to choose only one that wood be bananas.

Hi @Aviram Raiffer , Take a look at my implementation, which works. I have created two rules for you, and named them properly to distinguish them. Rule A is Send Webhook and rule B is Receive Webhook. RULE A: SEND WEBHOOK RULE B: RECEIVE WEBHOOK Details Incoming webhook Although my rule, in term of actions, is pretty…

Do all epic have stories? There is a known issue here https://jira.atlassian.com/browse/JSWCLOUD-15533 which Epic with no stories are not visible as swimlanes on the kanban. Is that the problem you are experiencing? 

Do you have any automation that is active?

Hi @felix.weber , Tickets can be created: * By a user * By an automation * By incoming mail (& mail handlers) My guess would be to check the incoming mail handlers, in which you can define the reporter as well. Alex

Hi @Lois Graham , All the notifications sent to the customers are managed via Project Settings > Customer Notification. In you case, you should look the "Customer-visible status changed" notification. There it should have the content of: ${event.user.name} changed the status to ${request.status}. The ${event.user.name}…

@Berat Çolak you can write your solution to an another reply and accept it as answered, or accept this one, just to help other people in the community find the right answer. Thank you!

Hi @Alexey Nechaev and welcome, For the parent-subtask issue, you can use the ParentIssueKey field (just add it to the appropriate screens). It will only show the project key of the parent issue. For the epic - subissues relation, you can see that from the epic link field. If not visible, then add it to the screens. Does…

It's good that you did that @Antoine _Klee Group_! Well done! Kindly mark this answer as accepted, so as to help other people in this community to find the right answer to similar question. Thanx!

Great! Good job!

@Berat Çolak try to log in your automation what your smart value returns. I mean what does {{issue.customfield_10044}} returns in the log? Is it something, or is it nothing? Does it returns the ID you want?

Cheers mate!

Hi @Zahra Mozhdehi and welcome! You can edit the workflow(s) of your issue types and place one of the following properties to the transition leading to "In Development" * jira.issue.editable= true/false means, that the issue is/is not editable * jira.permission.edit.group= any_jira_group, meaning that only users belonging…

Have you checked this option? It's possible that you have selected only a few epics.

@Jack Brickey I'm sure I had posted an answer here. Do you know where exactly it went?