Alex Koxaras -Relational- Community Champion

Hi @ Tatiana Jancusova kindly see this https://confluence.atlassian.com/jira/jira-5-0-release-notes-269980782.html#JIRA50ReleaseNotes-remotelinks

De nada! Kindly mark this answer as accepted in order to help others in the community to find proper answers. Thank you!

Maybe their site would be a great place to start! * https://docs.adaptavist.com/sr4js/latest/features * https://library.adaptavist.com/

@Anastasiya Glinskaya as a rule of thumb it is preferred in such cases to having IT reactivate that email address if it’s company owned, resetting the Atlassian account password, and adding a new admin. If that’s not possible because the email address is not company owned, you can still contact Atlassian Support as a…

You could either use REST API to retrieve this single select ID, or use a 3rd party app, like JMWE or scriptrunner to do the comparison on the create screen of your story workflow, or use smart values within a Jira Automation. The latter could be easier. For example you could do the following with Jira automation: And then…

Hi @Agnieszka Santos Neither CMP or TMP offer a template in which issues are created beforehand. For now TMP projects are completely independent to each other, meaning that if you want to create a similar TMP to an existing one, you have to go and manually do everything from the start. Keep in mind that Atlassian has on…

If you have scriptrunner you could also do that, but you have to write some code.

Ook. Next question, just because it's rather crucial. Are you on a free plan, as you stated when you created this question, or are you on a paid plan?

Hi @lukasz.lichota Interesting question you've got there! I would approach your problem with a slightly different angle, and instead of comparing the values on the right I would compare the option ids of your single select field. That is if you have the ability to set it up like below: idvalue1 2021-Q12…

Hi @olsa and welcome to the community! Although your question is for server, I believe that jira automation has more or like the same functionalities with the cloud. I've manage to do what you want by using Jira Automation and set up a rule like the following one: Make sure to edit the value of the remaining estimate as…

Ηι @Simon You can do that via jira automation. Simply add a rule and: * Trigger: Issue Created * Action: Edit issue* Choose due date and write {{now.PlusBusinessDays(2)}}

Hi @royce.duong and welcome to the community! Please go to cog > products > configuration (on JSM) and make sure that the below option is selected: This will automatically share any request with the organization.

Hi @Tim Lankford! Again apologies for late reply :) In order to understand what's going on on your project you could go to: cog wheel > issues > issue type screen scheme (ITSS) and locate your project's scheme. From the screen below you will see the screen schemes that each issue type is using. E.g. from the above picture…

Hi @Anastasiya Glinskaya and welcome to the community! This is quite unfortunate that this happened. First of all, can you confirm that you have no access to any system options of Jira (meaning that you are not a site/jira admin)? If you go to the cog wheel and click it, what kind of options do you have? Do you see…

Hi @Matt Fishel You are on the right path! The only thing that got away from your attention (although you have spotted the audit log) is that Request participant field is empty upon issue creation! ;) You have to re-fetch the data after the creation and then place your condition etc. That will work! Let me know of the…

Hi @lsi_bolszyca Unfortunately you can't do that per se and with a clean settings only way. There are workarounds, but these will add overhead and additional maintenance. * For this requirement, but it depends on how you have set up your JSM project, you could disable the "share with organization" option and use…

Sorry for the late reply @Tim Lankford but I was away :/ 

Hi @Nicolas St Gelais No you can't restore, but you can invite him/her again. You could try and contact Atlassian support to see if they can do something about it.

Hi @Himanshi Gidwani Is this image from confluence cloud or server? On cloud you can't change this message. 

Hi @Tim Lankford Yes you can! * Create your screens (up to three to associate with the create/edit/view screen) * Create a screen scheme for your epic and associate the above mentioned screen with it * Go to your issue type screen and associate this screen scheme with the Epic issue type

You can, but perhaps with limited functionalities. Take a loot at these: * https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview * https://marketplace.atlassian.com/apps/1219647/my-requests-extension-for-jira-service-management?hosting=cloud&tab=overview

Hi @Nikos Alexakis I don't think it's possible to do so on the Cloud version of Jira, out of the box. On the other hand, this could be possible on the Jira server. Perhaps you could accomplish that by using Forge.

Hi @Léo Nadeau and welcome to the community! Just to clarify, you have the following settings as shown? Project settings > customers permissions: Customers added by agents or admins is checked Cog > Products > Portal-only customers: Don't allow customers to create their own accounts is checked

Can you also share your workflow, as well as how your workflow is shown to the customer? And can you click to "Show All" and paste your findings here?

Thank you for this info. * Besides project rules, can you see if any global rule exist which could transition this issue? * You might also want to check the workflow of this issue type, and see if this specific workflow can be triggered by another PF. * Do you use an app with a listener that could be listening to the…

Hi @samrat Can you please provide some screenshot, or explain a bit more about what exactly is happening? I presume the status of one of your tickets changes automatically, but there isn't an automation rule that's causing this. There could be some reasons as of why that could happen, but more info is needed.

Hi @Alison Meng Yes, this can be done. I believe that all you got to do is: * Either remove application access from the users who you don't want them to have access * Or remove space access from these users Did you try any of the above solutions?

Nice to know that @Valerie Scibetta . Kindly mark my answer as accepted in order to help others in the community. Thank you very much!

Thanx Monique! :)

Changing the Notifications email from will only change the sender email from which notifications will be sent. (Jira) users can't reply to these emails as they are used only for notifications. Instead, if you want your customers and Jira users to reply to an email and to update tickets, then you must see the email I said…