Alex Koxaras -Relational- Community Champion

Hi @Bano Iqbal and welcome to the community, There is a bulk edit action, but it's a global permission. If you don't have it, then you should contact your admin, or have the admin do that work for you. In any case you can go to advance search and search for all the issues you want to change. Then click on the ellipsis menu…

Hi @Allen Semerdjian Requests participants usually are people who don't have product access to your JSM project. They are not agents and not consuming any license. Your request participants are internal Jira users? What else do you want them to do, except assigned issues? What other permissions you want them to have?

Hi @[deleted] In addition to what @Fabian Lim said, you could do that within the workflow, IF the assignee was set during the ticket creation. You would just add a post function to the create transition which would copy that specific field:

Hi @Michael Woong Currently it's not possible, since the JSM handler will take the body of the email and place them on the description. An all images will be placed as attachments. There is an open request to remove completely the signature of the emails when parsing them.

Hi @Pathan Zubair Khan then just remove the second condition. You only care if the user chooses the parent value of the cascade field. So it's irrelevant if the users chooses any child value.

Requests participants will be those people in CC.

A JSM project has a dedicated email when you create (and if you have enable the email requests). Can you please confirm that in your JSM project this is the dedicated email? You may see that by going to project settings > email requests. There you should be able to see a screen like the following one: This will be your…

@Ankur Mahesh Shah please paste a screenshot of your audit log. Otherwise I will not be able to identify the cause of the failing rule.

Hi @James Keith and welcome to the community! Alles gut with that @Mikael Sandberg proposed to you. This is a good way to automate what you want to achieve. The only thing that I would suggest for you to be careful about, is that label is a free text field. Meaning that if a user has the edit issue permission, can…

Hi @Mark Anderson You mean like the following? Keep in mind that in the above gadget I am eligible to add from one to plenty "counts" to show. In your case only one would do the trick.

Hi @Jonathan Robles and welcome to the community, This kind of email, most likely is used to send notifications and not to reply to it. I don't think there is a handler behind it. What exactly you want to achieve by replying to this email?

Hi @Daniel J. Alvarez Galo and welcome to the community, For starters I would ditch completely the "project in projectsWhereUserHasPermission("Browse Projects") " and keep only the rest: status in ("In Progress", Testing, "To Do", "Recurring Effort") AND Sprint in (openSprints(), futureSprints()) AND assignee in (...) Keep…

@Grigory Salnikov good idea. However users should be careful not to erase the link. Otherwise they will have to close the create screen, open in again and then copy the link to another tab etc

Hi @rvail Unfortunately you can't have instructions inside a create screen. What you could do as an alternative is to have an optional field at the very top of your create screen, and place on the description of your custom field the link to your confluence page. Like in the image below: This link is clickable and your…

 Hi @Ankur Mahesh Shah and welcome to the community! Why don't you create an automation so that if this SLA is breached, then transition the issue from to To do to escalated? You have to make sure that this transition exists. * Go to project settings > Automation > Create Rule * And then add the trigger SLA breached and…

@Jenn Sherman I've got a question: Say a user creates an Epic issue. You want this rule, even if the new issue an Epic, to clone nonetheless the PB-417 with its subissues? To my understanding perhaps you want to copy all values from PB-417 to the new issue AND close PB-417's subissues to the new epic. Am I right?

@Bill Sheboy indeed my friend! The children are not bind on the new epic and instead are linked to the original issue.

Hi @Elias Schwendimann What about Pause counting? Do you have any condition there?

Hi @Nigel Verlé What will be the trigger of this automation rule? From what I can assume, this could be done by using REST api. Did you try this?

Hi @Carolin Jonietz and welcome to the community! Short answer: No, you can't :( Long answer/solution: Is to create a "template" project, set it up as you want, with all fields, issue types, workflows, schemes, the works and live it aside as a template. Then when you create a new project you should only choose to use…

@Richard Fish it seems that you are working on a team managed project and not on a company managed project. On TMP you can't copy workflows since they only live within this project. This functionality exists, currently, only on CMP but Atlassian is working on a feature for TMP to be able to share workflows.

Hi @Jenn Sherman Try the following rule, but replace the IF statement (field) with yours, as well as the issue key with yours. Let me know if this is what you wanted to achieve.

Hi @Joseph Ben Abarado and welcome to the community! JSM Widget is a great feature to use on your website and fairly easy to install. I will assume that you have taken all necessary steps to "open" your portal to every customer, so that can send messages via the widget. Now, once you have saved your widget, a javascript…

Hi @Richard Fish and welcome to the community! Go to cog > workflows and locate your workflow. Then simply click copy to copy it. This copied workflow will now become inactive and you should associate it with the issue type you want. If you want however to use the same workflow on a new project with another (or the same…

@Jeff Greenberg epics without issues will not be visible. Once you add issues, the epic will appear.

Hi @Khaled Arafat Apart from what @Joseph Chung Yin suggested, I would also suggest a solution within Jira. It will involve: * Creating a JQL * Placing a gadget on a dashboard For starters I would use the following JQL projectType = service_desk and created >= startOfMonth(-2) AND created < startOfMonth() to get all my…

Hi @Julia Smith By Jira Development you mean Jira Software? I would assume yes. From one hand, customers is a term and an entity belonging only to JSM projects (former service desk). Customers do not use license and you can have (in theory) infinite. From the other hand, Jira software was not meant to be used by customers,…

Hi @Marlene_Kilpatrick No, it's the same app for Software and JSM. It should run without problem.

Hi @Antoine Gaudet-Fex and welcome to the community, No you can't do anything to improve the email's score. However, you could follow these instructions (if applicable in your case) and see if that works out for you.

Hi @Jeff Greenberg and welcome to the community, In TMP epics appear either in the backlog via the epic panel Or you can see them in the kanban board IF you group issues by Epic. Read more about it here -> https://support.atlassian.com/jira-software-cloud/docs/manage-epics-in-team-managed-projects/