Alex Koxaras -Relational- Community Champion

Hi @Peder Balke and welcome to the community! This depends on the create screen of the linked issue you are trying to create. Most likely the resolution field is placed there and set as required. You have to remove the field from the create screen and remove as well any validator that set the resolution field as required,…

@[deleted] prior of doind so, can you please share a screenshot of the actual problem?

Hi @Dmitry Mironov and welcome to the community! I'm not familiar with the specific app. However keep in mind that apps on server function very differently than on a cloud environment. With that said, either you wait for someone who used the app (or have time to install the app on his instance and try it himself), or you…

Hi @Sirish Patel and welcome to the community! Team managed projects are stand alone project. They can't share settings with any project. Furthermore, versions on Jira (even on company managed projects) exists only on that specific project. You can't have a "global" version for all of your projects. This actually doesn't…

@[deleted] hi and welcome to the community! I'm a bit confused here. Are you refererring to an issue type, named Custom, or to a project template named Custom? If you talk about a project, then you can't change project types. You just have to create a new project (or create a scrum/kanban board for that matter). From what…

Hi @Melle van Keulen Try re-fetching the issue's data before that If statement. From the looks of it, the rule is triggered before any value is entered on that field. That's why no action is taken. Since proforma on the prod level is an app, most likely it could take place AFTER the rule has ran. :/

Hi @stephanie isenmila A screenshot of the board as well as of some of the issues would help. Most likely the resolution for these issues have been set. And in addition to this, you haven't clear the resolution on the workflow, when the issue transitions away from the Done status. Is it possible to see inside the workflows…

@Evan Yao re-fetch the data right after the trigger. Do that and let me know if that worked.

Hi @Gert-Jan Turnhout MicroFix and sorry for the later reply, but I am kinda busy this period :/ About the ISSUE_KEY, you can use ANY issue key you want, in which you have already include some labels. E.g. ABC-123.

@Monique vdB thanks for getting back to me with updates on this! It's ok and totally understandable. No worries :) Thnx again for your time! I appreciate it <3

Good to know! But in case it doesn't work, try using "contains regex" instead of "equals", and as the second values type something like this: (2022-01-12|2022-01-14) where all the dates you want to compare are separated by a | Kindly mark my answer as accepted in order to help other find proper answers! Cheers!

Multiple dates or multiple ifs?

Thank you @Angélica Luz for your reply! I received more or less the same reply from the support :(

Then try this:

Hi @Dom Malgieri I'm not quite sure what is it that you want to achieve. {{now.jiraDate}} yields today's date (now) in the jira format. What you are trying to do is to compare the now date with an expression that returns null ({{now.jiraDate.12/01/2022}}). So what is it that you want to compare? Today's date with a…

Hi @AMIT GULATI From the looks of it you can't do that. However I workaround would be to create a CF and copy the parent's summary. Then on the filter results just choose to show this new column with the parent's summary. Will that work for you?

Giorgos, My bad. What you should use is an advanced compare condition (I thought previously that it was an Edit action), and that field's smart value in order to compare it with its value: Then after that IF, edit the issue and assign it to your likings. Let me know if that works!

Some fields are not supported via the drop down menu. You have to use the advance editing section below this field and use JSON to set the changes.

Hi @Anastasia Kirovskaya What kind of field is this? Is this a text? If yes then you have to convert it to a number and then use the smart value formula. I would use something like the following: {{issue.fields.CustomField_10701.asNumber}}d Try the above and let me know if that works.

Geia xara Giorgo! What exactly you mean by "the thing is that cannot browse the total number of fields and as a result cannot get the field i need to read the value from"? What and where exactly are you trying to auto assign the issues? If you are trying via Jira automation, then follow what @Jack Brickey propose. If you…

Hi @Alejandro and welcome to the community! You can do that either with Jira Automation, or via the workflow. The easiest way would be to create a jira automation rule: * Trigger: Field Value Change for the Start Date * New Action: Send email The above rule will send an email with a specific body to senders of your choice.…

@Andile Luvuno try something like the following (but again, it depends on what type of field you want this information and what exactly you want to capture. "Time Spent" as defined by Jira is very specific field and used for a specific reason. {{PlannedStartDate.diff(Planned end date).BusinessDays}} Just change the…

Hi @kinja-devangles and welcome to the community! It would be great if you could share your answer with us and let us know what was the answer to your problem. This way you will help other to find possible solutions to similar problem. Create a new answer on your question with the solution and then mark it as accepted.…

Hi @Andile Luvuno You can achieve this in multiple ways, either via Jira Automation, or an app such as script runner, JMWE, JSU calculated fields etc. Prior of doing anything with an app, try creating an automation rule using a smart value to calculate the difference between these two dates:…

Nice! Kindly mark my answer as accepted, in order to help other in the community to find proper answers. Thank you!

Good to know that!

Hi @Brian Hennessey and welcome to the community! You have to make sure that: * Subtasks workflow has the DONE status * A transition from every status to the DONE status exists. In other words, you have to place a global transition to DONE.

@feyyaz çakabey kindly mark my answer as accepted in order to help other in the community. Thank you!

Hi @joris raffin That's a tricky situation you got there. Now, I've run some tests and I'll lay out the main foundation for the solution I'm going to give you. I'm taking for granted, that when you say "5th line" you mean "5th NEW line". This simply mean that your emails (e.g. you want to take the 5th line of the email…

Hi @Aradhana Gupta Customers will receive notifications via the "Customers Notifications" section. From the other hand, "Notification Scheme" is used only for users with a valid license. The only way for a customer to be notified for a ticket he/she didn't create is either to add him/her as a request participant or this…