Alex Koxaras -Relational- Community Champion

Hi @Siegfried Steins this is an interesting question. Are you on confluence premise, or on cloud?

Hi @suneel babu Did you try to add a branch for the newly created issue before sending the email?

Hi @RAJAT SAMSERIYA and welcome to the community, By default every JSM project is bound to a single outoing email address. To my knowledge you can't set it up like you want. If I may ask, what do you want to do that? What are you trying to achieve?

Hi @someone.no The page isn't working anymore. Did you find a solution about your problem? JSM widget should be good in all sites that support javascript.

Hi @Kelly What version of Jira you have?

Hi @Paul Ceronio You have to have two custom fields to make this work. The field that you will place in that screen should be the temporary one. After the user entered a value there, place a post function (or an automation) to copy the temporary value to the "Pending Reason" custom field, and then clear the temporary field…

Hi @Sharon You have to place an IF before editing the issue. E.g. check if the "In progress (original date) field is empty. If it's empty, then populate it with the {{now}} smart variable.

duplicate here: https://community.atlassian.com/t5/Jira-Service-Management/Any-possibilities-for-Showing-the-SLA-hours-into-days/qaq-p/2763846

Hi @Santhosh Raj Only two options to choose from are available: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-format-display/: Due date centric This format displays the relative time and date, or the exact date for completed, or breached SLAs. For example, due tomorrow at 10:30 AM. Time…

Hi @Heiko Lotz try "customer number" = ${CustomerNumber}, that is the attribute "customer number" contains numbers just like the csv (e.g. 10001, 10002 etc).

Nice to know that @Dominik Hebestreit! If that solved your problem, kindly accept my answer in order to help others in the community with similar questions. Cheers!

Hi @Dominik Hebestreit and welcome to the community, In my case the following AQL did the job: objectType in objectTypeAndChildren(Infrastructure) and object having outboundReferences(objectType = Location and object having inR(objectType = Employee and "Jira User" = currentReporter())) Keep in mind that my config was the…

Hi @Heiko Lotz and welcome to the community, While using the AQL to bind objects you have to keep this in mind. E.g. you have this AQL: CustomerNo =${CustomerNumber} CustomerNo should be the insight attribute and CustomerNumber should be the column name of your csv. That would be the case for 1-to-1 mapping. Make the…

Hi @Roland Kiss and welcome to the community! Try the following: * {{issue.description.match("(ID:\s*\d+)")}} * {{issue.description.match("(.*Owner: \S+.*)")}} * {{issue.description.match("Date:\\s*(\\d{2}/\\d{2}/\\d{4})")}} Let me know if they worked out for you!

Assigning project roles to a user doesn't mean anything, unless they have the appropriate product access. So in order for that specific customer to be able to be an agent, beside the Service Desk Team or Administrator role, you should give him a valid JSM license.

Hi @Hasan Srouji What exactly are your expected results? JSM Customers have only access from the portal. So it's correct that jira redirect him there. Does this customer suppose to have access somewhere else?

Hi @Avigail Manheim Yes then can be restricted. But you have to manually setup the permissions. All guests will have the same rights on the pages, if not mistaken.

Hi @Cristina Cuesta I would suggest to raise such request on Xray's support channel. Imo data would be there, but you have to take an offiicial response from the vendor.

Hi @Iryna Dumych The only way to restrict this is: * Remove them from the edit screen * Add them to a transition screen * Add a validator so that the user can't add an end date to be before the start date. 

Hi @Vyshnavi S I would use a two dimensional gadget on a dashboard to get this done. On one axis use issue types and on the other user your Clients. Keep in mind that "Organization" will not be selectable on this gadget. So you have to use a custom field for this matter.

Hi @OnlineHeroes and welcome to the community, Follow this instructions to generate an API token: https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/

Hi @Mohammed Alqawaeen and welcome to the community, Follow this link and you can start your own trial of JSM without entering any credit card info.

Hi @Martin Groller and welcome to the community, Is your export created for server or for cloud? In any case I would recommend you that you create a support request to Atlassian, since you are on a paid plan.

Hi @Animals Care and welcome to the community, Do you still need assistance on your request? The strikethrough of your sentence is a bit frustrating.

Ηι @akash.gupta and welcome to the community, Usually subtasks can't be associated with a request type. If they can't be associated, then it wouldnt be able to get your customers to approve it.

Hi @Phillip Krall and welcome to the community, Kindly look at this thread https://community.atlassian.com/t5/Jira-questions/Exclude-weekends-in-JQL-Query/qaq-p/1030290 There isn't an actual JQL for the business days, but the above thread has a good workaround.

This is a tool to sync you deployments and builds. Not for issue syncing. If the former is what you are looking for, then most likely it will do what it states. If you are looking for syncing issues, then this app is not for you. 

Hi @Clement Chen and welcome to the community, The answer is not that simple, since the way the project was setup is unknown to us :/ Using the "issue linking" jira feature could help you create dependencies among issues: * https://support.atlassian.com/jira-software-cloud/docs/link-issues/ *…

Hi @Aleena Umaiir Syncing issues among projects between Devops and Jira is a cumbersome procedure. I kind of doubt that there could be a free tool doing this. I know for sure that Exalate is doing this job superbly, but it's not free. Can you share the link of that free app?

Hi @Merrin Fulton and welcome to the community, Users usually work with account ids and not with names. So instead of trying to assign the issue based on the name, you should use their respective account id to assign it.