Alex Koxaras -Relational- Community Champion

So you are talking about users within your instance who hold a valid license, correct?

And you can also use this free app https://marketplace.atlassian.com/apps/1221996/smart-project-config-and-documentation?hosting=server&tab=overview, to export your project in a doc and search for this validator. If it nowhere to be found within your project, then something else is going on.

@Aaron Andrade can you do me a favor? Export this specific workflow as XML, and open that file in the notepad. Then search for the string "please select". See if you get any result.

But what are you exactly trying to accomplish? If e.g. you have the text AssetCare Application :: Frodo Gandalf Sam; Another Word You want the words Frodo, Gandalf and Sam all in one connected with an underscore, or to be different labels?

@Adam Stierle thank you for providing all the info. I would propose to reply to me in the thread I started for consistency reasons and not to get mixed up. Having said that, I see that your rule is getting triggered, but it doesn't pass the first IF statement. The summary/subject of the incoming email doesn't contain the…

Hi @Chad Cox Use the following on every add you've got: {{issue.description.subStringBetween("AssetCare Application :: ",";").replace(" ", "_")}} This will replace every space with an underscore. Let me know if that helps :)

Can you share your automation? WHat is the trigger? "On Issue Created"? If that's the case, then you need to see your workflow and check what event is being fired from that specific issue type.

Do you know if any firewall exists for that specific domain? Did you also check the blacklisted accounts on your email handler? Anything there?

Hi @Tabatha Spake , What kind of security group you are referring to? Customers, in the broad sense, are people outside of your jira instance, belonging to an organization you create. Of course, there is an option for customers to be all the users within your instance. The latter case is the case where you can apply new…

Hi @Blake and welcome to the community! Yea you can do that, either from the request types with hidden fields which can take a predefault value, or within the issue types workflow by using post functions. The latter can be done only by a jira admin. Request types, if you are the project administrator, can be edited by you,…

Hi @Adam Stierle , Is this email set up as a customer?

@Gabriel Cassi welcome to the community! I'll second what @Liam Green said. And to be honest, thank god it doesn't send to any external participant, cause otherwise we could be in trouble :) Read more…

I'm not familiar with all reporting apps and their functionalities. To be honest, this is a task for you to try and decide which app suits best your needs. Keep in mind that all apps come with an evaluation period of 30days or more. During this period you will have a full functionable app to try out and discover it. * It…

Go to project settings > summary Locate Notifications and change the email address. Hope that this is what you were looking for. Do let me know.

Can you attach here a sample of your CSV, but with sample data?

@Deviprasad Marotu All customers (reporters & request participants) must be added as customers to your JSM project. If you are on your project, you just click on Customers. There you can separate them on organizations and add them in each of them: You can read more here…

Are the CC users set as customers within the same organization as the reporter? Can you share a screenshot of a ticket? In addition, can you also check in your workflow what kind of event is firing?

Hi @Deviprasad Marotu You can change this to a custom email address using the options below: * Project Settings > Email Requests Read more about it here -> https://support.atlassian.com/jira-service-desk-cloud/docs/add-an-email-account/

@Deviprasad Marotu is the reporter receiving notifications about the issue creation, updated, resolved etc? 

Hi @James Olivo and welcome to the community! I would check Customers' Notification, and the Issue Created template for the word test. You can also paste a screenshot of your email (remove any info you want) in order to understand what kind of notification you are talking about.

If you think that I've answered your question, kindly mark my answer as accepted, in order to help others in the community to find proper answers. Thanx!

@Marcel Heijblom thanx for clarifying this. Question: Does this occur to all your customers, or to just one? What browser are they using? Are you able to reproduce it if you login as a customer (incognito window)? To my instance, there is no such problem. I've even try to put my test account only as request participant and…

Sometimes you might have within your file commas as delimiters, but you settings, alongside with excel settings, might have set another delimiter. This happened to me, that's why I'm telling you. Can you open your file from excel and from notepad? Do you get the same results?

@radfordsAndrew this is how it works. You only have to try it. Look..this is the solution. If you want to follow it, that's ok. If you don't want to follow it, then it's ok again. You can leave this question of yours without accepting my answer, in case somebody else from the community want to try and solve your problem OR…

Can you share anything? Like a screenshot of your csv, or your csv, or your import process?

@PH1 this is not the view of an epic. You have to click to an epic link, so as to see its description, child issues etc. Btw, are you working on a team managed or a company managed project?

Nice! Good job!

Hi @Nicolò Vitelli As Jack already told you, this can be done manually, since there isn't such a field by default in Jira. And for a good reason, since there are many parameters to think about, such as time in statuses, closed and re-opened etc. Of course you could do the calculation manually, but I'm the number you will…

Did you manage to change the request types after all?

Hi @Usman Saleem and welcome to the community! You can create your KB in one space and then you can make it public. Public means that everybody will have access to it. Being on a free plan has its pros, but also its cons such as you can't manage permissions for your two users. These two users will have the same permissions…