Alex Koxaras -Relational- Community Champion

Hi @Marcel Heijblom , Can you bit a bit more specific? By Jira service number you mean the issue key? If possible please provide a screenshot as to where your customers could see that number. An kindly provide the jsm version of your instance.

Hi @Rune Rasmussen , Before moving issues to a new request type, you have e to make sure that they have the proper issue type. If they have, then moving it should be easy. If they don't, then you have to change their issue type first (to match the issue type of the new request type), and after to change their request type.

Hi @Todd B_ Cutick and welcome to the community! If Jira keeps importing everything in one cell, then you are not setting the correct delimiter. Save your file as utf-8 csv with commas delimiters. If you are not able to do that, then on Jira try other delimiters, such as semi colon ";".

In order to see other users, a user must have browse users and groups permission. So if your customer is just a customer and doesn't hold a license, then he/she will not be able to do so. You can either add your users as customers, or to setup that all users in your instance are customers.

Hi @Tomasz Bis Try the following to switch to advanced search using JQL And then type something similar:

@Valerie Scibetta I've tried it on a server based Jira and I get the username of all customers within the organization You want to get the users from all your instance?

Images are considered to be attachments. So if you have a transition screen and you want to paste an image, you have to add the attachment field.

Hi @Valerie Scibetta Try to set the following option through customer permissions and see if that will resolve your problem:

@Catherine hi and welcome to the community! Statuses can be changed via workflow and can be done by Jira Admin. So, your jira admin must edit the specific workflow(s) of all issue types that exist in board B, and add the new status ToDo and remove the old Backlog. * Cog > Issues > Workflows * Find and edit the specific…

There is an option to open this issue in the right.

@radfordsAndrew from what I see the Attachment field is NOT present on that screen. I don't mean a button. I mean the field "Attachment":

@radfordsAndrew is the attachment field present on that transition screen?

@radfordsAndrew the last picture clarifies a couple of things. First of all, you should state in the beginning that you are referring to a transition screen. This "Respond to customer" button is a custom made transition for you and to it there is attached the transition screen you pasted here. With that said, pasting…

@Mandy Ross thank you for confirming it :)

@Mandy Ross hi! I'm contacting you from here as well, cause it seems that you haven't got my reply. I've already replied to your initial email 6 days ago. Can you please confirm that you've got today's reply? Thanx!

Hi @Ross Blanchard ! Like @Mikael Sandberg said, any user that you want to act as an agent must have a JSM license. So first I would create a group called e.g. "JSM Agents", and I would set this group to have product access to JSM. I would add all user to that group and then on my project I would give this group the…

So you basically mean that you can't do the following: * Can you however upload an image using the button? * Did you try alternate methods of pasting? * Does this thing occur only to you, or to other users as well? I've tried copying an image from word and pasting there, and it works fine.

@radfordsAndrew are you on server or on cloud?

Hi @Catherine Schultz and welcome to the community! It's so nice of you to post this job in the community! I'm sure that somebody will come up! However, perhaps here https://community.atlassian.com/t5/Jobs-Careers/gh-p/JobsCareers could be more appropriate for this post to be, since people looking at this Job group may not…

Hi @Benjamin Schulz and welcome to the community! I'll try to reply for every business requirement: * Jira Task code - if you mean issue key, then jira can do that * Jira Task name - jira can do that * Custom Task number - jira can do that, if it's the same with Jira Task Code. If not, please clarify * all Users - jira can…

No, that's not it. Search results are limited to 1000 issues.

Hi @robyn.graham Search results are limited to 1000 issues. You have to break down your query to two parts, in order to see all issues. However you can also vote and watch this suggestion https://jira.atlassian.com/browse/JRACLOUD-45639 which pretty much sums up your problem. But there also other tickets like: *…

Hi @Deviprasad Marotu You have to see within your customers' notifications who is getting notified on these events. If e.g. you have setup only the reporter to receive these notifications, then that could be the reason. Another thing that you have to verify is if only one, or all request participants are not receiving…

Hi @radfordsAndrew Works like a charm on my end. From where you try to copy the image? Snip tool? Outlook? Another source? In addition, what is the result of pasting an image? Nothing? A message? An error? WHat is happening? Lastly, if you paste that image to another place, e.g. word, paint, photoshop what's happening?

Nice!!! Good to know that this was the issue. :)

Hi @Aaron Andrade Check if you have published the workflow changes (deletion of the validator). Check also the field confguration. You might have set this field as Required. If so, just make it optional.

Hi @John Newton , To my knowledge, JSM projects uses different email handlers than the email handlers located in the instance settings. Concening the JSM handler, when Jira receive an email it checks if there is a Project key within the summary. If there is one, it searches for that key. If the key of found it adds the…

Hi @Robert Steiner and welcome! You have to have to Modify Reporter permission If you don't have it then go to project settings, permission, edit the scheme and add you role or yourself to that specific permission. Best practice though is to user project roles instead of anything else. Also make sure that Reporter field is…

Great info @Jack Brickey ! Didn't know that :)

Hi @DC HOST * Buy a domain * Hire developers and build slowly Other than that, you could use confluence and some apps to do that. But you have to open your instance to everybody. May I ask why you want to do that?