Alex Koxaras -Relational- Community Champion

Hi @Martin.bluck and welcome to the community! This is rather strange, since by default Organization will be populated on create. Can you: * Check the history of such a request and see if Organization is being removed either manually, or via an automation? * Tell the admin to check the issue's type workflow for a post…

Hi @Candy Tricia Khohliwe Each created ticket ticked is assigned only to one user. From what I understand, you must have a custom field for different group/team. If that's the case (would be great if you could share a screenshot), then you have to: * Either check the workflows for a post function assigning to specific…

Hi @Casey Whitehead It could be what @Walter Buggenhout describes. However the problem could be internally, within the request type, as a hidden field with a predefault value could exist. If you go to project settings > request types and located this request type and click on it, on the available to the customer fields,…

And to add to what Robert said, you could potentially see (both as an agent, but as a customer as well) relative to the summary KB articles after the ticket creation. And the customer could indeed solve his problem without the use of an agent. Pretty handy! 

Well, JSM is developed for this specific reason. As a ticketing system. There are of course a lot of companies using JSM as their ticketing system, since it's highly versatile with huge support from 3rd party apps. 

You can't convert it. Or at least I can't. The only way I know of how to really copy the value of Original Estimate (pretty) without converting it, is to use Jira automation with REST API and to copy the {{webResponse.body.fields.timetracking.originalEstimate}} smart value to your text field. You could achieve that within…

@[deleted] hi! No, it's like I told you. However feel free to contact Atlassian's support, since you are on a premium plan.

On the trigger, check to see in which operation the listener should listen to: Create? Edit? Transition? etc

To convert it in which format?

Hi guillermo.casco@grey.com There is a native post function that Jira offers: My custom field is of type "User Picker single" And the result:

Hi @Sebastian Wengert and welcome! You can't do that, not at least with out of the box Jira functionalities. Perhaps you could search the marketplace for such an app. But if you could give us more info about what in particular you want to measure, maybe we could find a solution/workaround.

Hi @Ravi Chaturvedi and welcome to the community! Enable them by this feature on project settings:

Hi @Jaison D'souza and welcome to the community! Go to cog > System > Audit Log Then you have to search for this addition. It will look something like this, where JIRA is the user who did the action and "Cleanstance" is the added user:

Or, if you had an app like JMWE, you could just copy the value:

Then use the paragraph custom field. At least this works for me.

Duplicate question with https://community.atlassian.com/t5/Jira-Service-Management/Trouble-connecting-to-Backlog-Prioritization/qaq-p/1837841

Hi @Robert Munoz , Usually the predefault queues that Jira creates for you, have all the unresolved issues, since it also includes the re-open transition. The latter means that if this issue re-opens, then it will be considered unresolved, and it will appear on your queue. You can always either edit your queues to include…

Start here -> https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/

+1

@Serafim Ponomarev you have to identify if the users are: * agents -> Search notification scheme * customers (reporter) -> search customers' notification * customers (request participant) -> search customers' notification Have you perform all these checks? Are you certain that from an admin point POV, everything works as…

Hi @Tom Houser and welcome! There are numerous ways to do that * Use subscription filters which will send out list of all issues resulted from a JQL to a group of individuals. This solution will not have a custom subject, or email message, but it will have all issues on the fly, with minimum work from your side. Read more…

Use Log action to capture the value of your smart value. To me it works like charm. Plus the message of your audit log doesn't really indicate that there is something wrong with the smart value.

Hi @Adam Taylor There is no way to do that with reporting. You could do that by using API, but only to get names, ids and the overall number of transitions. However, I would recommend this free app Smart Config Docs, which gives you a quite clear overview of a project (validators, transitions, conditions etc). This could…

That seems about right. I mean, client does need to know if, when, and why someone will log in to a computer on their premise.

Hi @Hassaan Khan You've done everything correct. Audit log will return the string. You should use smart values instead to return the actual value. However, you rule will run perfectly

If it didn't then log the req participant value prior of refetching the data and after. Then paste the audit log here.

I don't think that this has something to do with the smart value (btw I didnt know that you wanted to add 7 weeks to the due date. If not mistaken I read something about adding 7days). If you want try to replace the smart value with just another date. If the rule doesn't succeed, then something else is happening to your…

Hmm... difficult stuff you're getting into. I'm not aware of such a functionality in Jira. Perhaps an app from the marketplace could do that for you.

Glad to know! :)