Charlotte Nicolaou Atlassian Team

Hi Carla, Thanks for your feedback! We are actually discussing creating some new video tutorials now so I hope you will see improvements in the near future. We'll keep your points in mind as we create our new resources. Thanks!

Hi Dan, How are you getting on now? I recommend taking a look at the video tutorials here: Insight Onboarding Guide We recently updated them for the latest version of Cloud so it will take you through adding data into Insight and creating the field in your Jira forms to attach the affected service. I've also been posting a…

Thank you Arto, this was really helpful!

Hi @[deleted] that's great to hear! Thank you. I'm glad you're finding these posts helpful. If you have any suggestions for other topics please let me know and I'll see what I can do. Thank you for flagging up your pain points with Insight Cloud. I can assure you we're working hard to improve both the areas you've…

Hi Andrew, Thanks for highlighting this and I've flagged up Key attribute consistency with the Insight product team. We know that with the announcement about Jira Server that many people will be looking to do as you're doing and migrate. As we plan how Insight will be integrated into Jira Service Management we're…

Hi Jim, are you still having issues? Could you expand and screenshot your Host configuration as it looks like that's where the issue is lying. If you have access, you could check out the error logs too. Thanks, Charlotte

Hi Patricia, Can you give me an example so I can understand more? From your question it sounds like you have your services stored in Insight. And you'd like to have a way to understand what the availability (status?) of those services is based on what the services depend on and any open issues attached to them? Is that…

Hi Marco, Thank you for your reply. It is actually that Riada training course that we are updating and hoping to improve on. So it's very helpful for us to know what you still needed to learn yourself afterwards. It seems IQL in JQL is a common tricky area! Thanks again for your tips too, Charlotte 

Hi Tomáš, thanks for your detailed reply! I'll have a chat with Anna and Sandra but I may just take you up on that offer of a call as the project progresses!

Thanks Fabian, this was really helpful and detailed.

Thanks for your reply Jeff. We're working on these aspects for Cloud at the moment so keep an eye out!

Great to hear Deepanshu! If there's any topic you'd like to learn more about let me know.