Marcelo Montaño Sánchez Specialist

Hi @PLaksh11 I have used a similar approach before, and I think Automation is a good fit for this requirement, as long as the master data remains relatively simple. There are a few things I would consider before implementing it: * Make sure the Asset ID is unique in the Master Project. * Keep the master issue focused on a…

Hola @Antonela Vercellini Los Components son útiles cuando quieres agrupar o categorizar un conjunto de work items dentro de un proyecto, por ejemplo, todos los relacionados con Database. Esta categorización también puede permitir definir un responsable o assignee por defecto para esos work items, pero básicamente ese es…

Hi @Huwen Arnone _Deiser_Devoteam_ Great! I think it's a very good alternative to having to fill in references to Assets with Text fields.

Hi @Naveena Tati Based on my experience when I passed the ACP-620, the areas I found the most challenging were Reports and Automation. For Reports, I wouldn't focus only on memorizing what each report does. It's also important to know where each report is used. Some reports are related to Sprints, others to Projects,…

Hi @Daniel H_ Fisher For advanced JSM Data Center training, I would recommend checking the remaining Data Center learning content from Atlassian, although Atlassian is no longer maintaining DC-specific training as it shifts toward Cloud. For more advanced or real-world topics, this Community is actually a great place to…

Hi @Maria Reisinger _MetaFrazo_ Really interesting perspective. I think the distinction between creating an automation and validating whether that automation is actually appropriate for an organization is very important. AI can certainly make the implementation much easier and reduce the amount of repetitive work admins…

Hi Kevin. I agree that a single service project with different request types could work well for a small team. However, given that the users are internal employees and the requirements are centered around ITSM, CMDB, workflows, and approvals, I would probably start with JSM. CSM can certainly support service use cases, but…

Hi Daniella. No, you won't be charged just because you reach the build minutes or storage limits of the Bitbucket Free plan. Those limits cannot be exceeded while staying on the Free plan; you would need to upgrade to a paid plan to use additional capacity. You can check the current limits and plan details here:…

Hi Mehdi Syed. You shouldn't lose your Jira Cloud site just because the trial is ending. If you don't subscribe to a paid plan, the site can move to the Free plan, subject to its limits and available features. Your existing Jira data should remain available, although some features from the paid plan may no longer be…

Hi, thanks for the answer. Indeed I am using that AQL, I forgot to indicate it in the question. That AQL works when I select a single Group, if I select two groups, the query doesn't work .