Marcelo Montaño Sánchez Specialist

Hi Most likely, the resolution is empty or not set. Check that first. If the issue persists, we need to determine whether it involves Jira or JSM and investigate other potential causes. Regards

Hi I think the key here is to make the handoffs between design and engineering part of the workflow, rather than relying on people to remember to notify each other. For the first scenario, where engineering is waiting for a design to be completed, you could use the existing issue link to represent the dependency and an…

Hi I think the first thing to consider is that Jira is not specifically designed for content management, although it can certainly be adapted to support that kind of work. I also wouldn't worry too much about the number of issues. Having thousands of issues doesn't necessarily mean a project is poorly organized. What…

Hi I can't really compare all these tools since I haven't worked with all of them, but I have used Xray and found it to be a good tool for QA and test management in Jira. Like any tool, it has its pros and cons, but overall, I think it's a solid option, especially if you want to manage test cases and executions within…

Hi Daniel Check whether the customer belongs to an organization that is shared between both service projects. If the organization is added to both projects, removing the customer from that organization will affect their access through that organization in both projects. If you want the customer to retain access to the new…

Hi You can achieve this using Forms in Jira Service Management Cloud. Forms support conditional logic, so you can configure the Additional Details field to appear only when the customer selects Yes for Additional Details Required? You can also configure the field as required when it is displayed. One important detail is…

Hi I think there is also a distinction between validating the form and validating whether the information entered is actually correct. No form can guarantee that free-text information is correct. You can validate required fields, formats, lengths, allowed values, and relationships between fields, but if you ask a user to…

Hi Thoma Assets can store attachments, but I don't think the main issue here is the attachment itself. You need to take the file from the Asset and turn it into the actual file payload that Jira expects when creating an attachment on a work item. That's not something Jira Automation can simply pass through. Also, if the…

Hi Toni One thing I would check first is the Resolution field. It is quite common for an issue to be moved to a status of type Done, but for the Resolution to remain empty. In that case, Jira can still consider the issue unresolved, which may cause it to appear in Open issues and trigger overdue notifications. Check…

Hi. One thing that is easy to overlook is documentation, especially when dealing with large workflows. From my experience in a support role, I had to troubleshoot some very large and complex workflows. Even when documentation existed, it could still be difficult to understand how everything worked together. What helped me…

Hi Jodie Access to Jira is managed by the organization’s Jira/Atlassian administrators. The best option would be to contact your organization’s Jira administrator or IT help desk and ask them to verify Jennifer’s account and grant the appropriate access. The Atlassian Community cannot provision or modify access to an…

Hi Maria. Generally speaking, I would keep software licenses within the same asset framework as the rest of your IT assets, provided you already have a centralized system in place for them. This makes it easier to link licenses to the software itself, vendors, owners, and other assets. To manage expiration dates, I would…

Hi everyone, I have a question about the changes to the Community profile with the new interface Before the migration, my profile showed Rising Star as my Community recognition. After the new interface was released, it now shows Specialist instead. Could someone clarify what happened to the Rising Star recognition? Is it…

Hi @Kristján Geir Mathiesen Thanks for clarifying. I completely agree that continuing education is important, especially in the Atlassian ecosystem where things change so quickly. My question was more about how the knowledge already demonstrated through the ACP-620 will be recognized after the certification is retired. I…

Thanks for the update! I understand the reasoning behind consolidating the certifications, but as an ACP-620 holder, I have a question about the transition. Since the new ACP-120 will incorporate critical content from ACP-620, would it be possible to have some kind of transition or bridge assessment for existing ACP-620…

Hi @Team Creatricx I can share my experience from the employee side, rather than from the perspective of someone managing a remote team. I worked remotely from Ecuador with an Italian team for about six years. I was in a different country and even in a different time zone, but we didn't need daily meetings to stay aligned…

Hi @Jodi-Ann_Rowe This really resonates with me, although I see it from a slightly different perspective. I don’t think we should need reminders that we are human. For me, it’s about priorities: I can love my work, be committed to it, and give it my best, but I will always love myself and my family more. I’ve never…

Hi @Marlena Saldana _Lunt ES_ This is likely the cost of a paid plan you have active, possibly a Standard plan. Check your Billing section and look at the applications and their plans. If it's a Free plan, you shouldn't pay anything. However, if it's a paid plan, you can see the plan details, the number of users you have…

Hola @MARIANO GONZALEZ Por lo que dices, se da a entender que tu sitio fue desactivado, pero tengo una duda cuando dices "el sitio existe". Puedes ver la interfaz de Confluence? O no puedes ver nada? Si no puedes ver nada es casi seguro que el sitio está inactivo y para activarlo debes hacer lo que se dice en el comentario…

Hi @Thomas Jones I don't think “Jira” has a plural form. But some of my Spanish-speaking clients simply say “los jiras” when referring to Jira work items. So, unofficially, I guess “Jiras” exists in Spanish! 😄 Marcelo

Hi @C_Faysal _CFcon_ This is very interesting. I'm currently working on a similar DC → Cloud migration assessment, where we're analyzing a fairly large custom app/plugin estate before deciding what should be rebuilt, replaced, sunset, or moved to a hybrid approach. One of the challenges we've encountered is that the…

Hi @Ashley Whitehead Exactly! Only Company projects can share schemes. 💪

Hi @ks_won Have you tried opening one of those tickets directly using its Jira URL? If you can access the issue from Jira Product Discovery but not from Jira, it would be useful to know what happens when you open the same issue directly. For example, do you get an “Access denied” message, a 404, or are you redirected…

Hi @Jorge Trashorras Your screenshot seems to indicate that the project is company-managed ("Espacio empresarial"), while you mentioned that it is team-managed. Could you confirm the project type? The steps to enable sprints are different depending on the project type. Marcelo

Hi @Anastasiia Maliei SaaSJet I completely agree that response time, resolution time, reopen rates, and similar metrics are useful, especially for managers and team leads when they need to understand the overall performance of a support team. However, after many years working in support, I find myself paying less attention…

Hi @Anne Saunders I can definitely relate to this. 😄 I used to have all kinds of ideas about creating the perfect workspace. At one point, I even had two monitors in addition to my laptop, and I kept changing their setup — horizontal, vertical, different positions... mostly because I liked seeing other people's desks and…

Hi @nboreddy I think there is a misunderstanding about what the board search is designed to do. The search bar on a Kanban board is simply a filter for the board view. If you enter test, Jira filters the issues displayed on the board based on that search term. Searching for an issue does not generate an event that…

Hi @Celina A full day of Jira intensive sounds like a great initiative! One suggestion that could make it even more accessible would be to offer some of these training sessions in Spanish as well. The Atlassian community has been growing significantly across Latin America, and having training opportunities in Spanish could…

Hi @Jairo Quesada It sounds like you may be referring to the Jira Storage and Backup process managed by Atlassian, rather than a Jira project administered by your organization. If so, could you clarify which case/request type you are referring to and what fields or information you would like to add or change? The…

Welcome @Joseph K_ Little 🎉🎉🎉🎉