Robert DaSilva_a432as Community Champion

Hi @Steve Dubois , welcome to the Community! When you add a comment, you should be able to @ mention any of the request participants on the issue. This should send those users a specific email that they were mentioned in the ticket. Hope this helps! Robert

@Connor Michel Yes, the copy data tool lets you select individual projects if you so choose. You can learn more about this tool here: https://support.atlassian.com/organization-administration/docs/copy-jira-data/

@Cailin Che Interesting! I would first ensure that the user has the most updated version of the browser installed. According to what I can find, all latest versions of browsers are supported. https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/ If you're still noticing…

Hi @Christopher Carvalho , If you are interested in finding all issues that have a Satisfaction Survey with a response, you can use the JQL Satisfaction is not empty This should return all items that have a reply. Hope that helps! Robert

Hi @Connor Michel , welcome to the Community! This is a unique request, could you elaborate more on the reasoning for importing their data into your instance specifically? The better methods to migrate all issue details (comments, attachments, etc) will bring all data from the Jira site over, including any potential PII or…

I just ran a test myself and I'm seeing some strange behaviour as well. It seems the first method of generating action items, by using the {{page.AIActionItems}} correctly returns action items in the email summary, but the "Generated AI Action Items" automation rule action does not. Here's the email I received, and the…

Hey @vsim , I was able to get this working in my test instance. First, if you want to use the "Generate AI Action Items" Action step in the automation, you will want to pass the "{{page}}" smart value into the action itself. Afterwards, you can then reference it with the (case sensitive, I presume) following smart value:…

Hi @Brandon Hennegan x368 , Could you post a screenshot of your automation rule here? I suspect you're trying to attach the link, and search the comments in the same step. If that's the case, I may suggest creating a Variable a few steps ahead in the rule, and then referencing that variable (if it returns something) in the…

My apologies, must have conflated a previous question I was answering with yours. Either way, I'm glad to hear you got it working! I would recommend changing the syntax to reference the Custom Field ID instead of the name, just in case you plan on changing the field name in the future. Are you able to share which App…

Hi @Cailin Che , While this isn't a solution, it appears that the Jira Description field character limit is 32,767 characters. I wonder if the instances where you're noticing issue data being truncated is a result of more characters than this? Here's the Atlassian Bug ticket where this is…

Hi @Lisa Medlin , the query I shared above is configured as part of the ScriptRunner Enhanced Search App, and won't work in default JQL fields. I recommend trying @Trudy P Claspill 's solution in this post, as it seems that may be a built-in solution that ends up working for you without the need of an App.

Hi @Ivan Carvalho , welcome to the Community! AI Features are enabled on an instance basis, and this is controlled by your Jira Administration team. The easiest way to find out is searching for the Atlassian Intelligence sparkle icon, which looks like this (to the right of the Atlassian Intelligence wording) As for "Issue…

Hi @Jennifer Maurer , When referencing a custom field in Jira Automation, you should be able to access the data by using the following pattern, and the custom field's ID: {{issue.fields.customfield_XXXX}} Replace the XXXX's with the Custom Field's ID number, and this should return the value stored in that custom field.…

Hi @vsim , welcome to the Community! Based on the announcement blog here, what you're doing with the first option seems to be correct. Are you able to share the screenshots of your full automation rule, that might be useful in identifying what's gone wrong. Robert

Hi @Lisa Medlin , welcome to the Community! I do not believe there is a native way in Jira to create a JQL query to return all issues that can rollup into a specific theme. The only way I can think of is if all issues that are related to a theme get "Linked" to that theme. You can likely do this through some clever…

Hey @Lizzy , I think that's a great opportunity for a Team Managed project. They give you the flexibility to control your own project, set up your own workflow, set up your own custom fields, etc. If you ever do move to "Company Managed" projects in the future, there will be a bit of friction with some of the…

Hi @Lynn Bennett , welcome to the Community! Atlassian has pretty extensive REST APIs available to handle what you're asking for. They specifically have a "Create Issue" endpoint you can call to generate tickets in a given project. You can find that endpoint…

Hi @Lizzy , welcome! Company Managed projects are my personal favourite, due to the more simple way admins can keep them in check. Team Managed are a little more "Wild West" in terms of the amount of available customization, and the resulting configuration bloating. Team Managed are nice for giving teams their own little…

Hi @Rajat Krishnan , Yes, this should function regardless of where your Data Centre infrastructure is hosted. You will need to open certain firewall ports as defined here: https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/ I would recommend creating at…

Hi @Rajat Krishnan , The JCMA tool allows you to select individual projects to migrate, and should only include data related to that project. https://support.atlassian.com/migration/docs/choose-what-jira-data-to-migrate-using-the-assistant/#Choose-what-data-to-include-in-your-plan That said, you can use other 3rd party…

Hi @Rajat Krishnan , The best path forward here would likely be to use the Jira Cloud Migration Assistant to migrate the project from Data Centre into the Cloud. This will bring issue data across, which may be helpful in your testing. Once the migration is complete, the Data Centre instance is not impacted. All of the…

Hi @Humberto Gomes , I'll start by saying solving for reservations is not something Jira or JSM does particularly well, and there are likely other products out there that will serve this need better. There are a few Apps on the Marketplace that seem to support reservations. I have used neither of them, so I can't say how…

Hi @Merve Sena Yalçın , I believe the reason the "Approval" is not appearing as an option is the Status you are trying to add this Approval to does not have two distinct transitions. You can read more about how Approvals are configured…

Hi @Ojase Emmanuval , As far as I know, Atlassian has no way to "merge" Atlassian accounts. Here's the open feature request, which you can vote on: https://jira.atlassian.com/browse/ID-240 I have had success in the past, working with Atlassian Support, in having them run an internal (undocumented) tool to "move" or…

Hi @Mary Frize , welcome to the Community! I haven't seen the term "End Date" used in this context, could you elaborate on what you're intending to do? I am inferring that you mean to either remove access, or otherwise deactivate some of your customer accounts. Are these customers "Internal" to your organization, or are…

Hi @Katie M , If you'd like this to only trigger from one project, I would recommend adding in a Condition box immediately after the "Trigger", which restricts the project to the only one you care for. This means any "Status Transition" inside the source project will trigger the rule on all the linked projects. Hope this…

Hi @johannes tavarwisa , If that's the case, I would recommend reaching out to Atlassian Support and raising a request there. It sounds like something wonky is going on with your instance. You can raise a ticket here: https://support.atlassian.com/

Hi @Katie M , I was helping another community member with a similar request earlier this week. You can review that conversation here: https://community.atlassian.com/t5/Jira-questions/Issue-fields-information-sync-in-Jira-Cloud/qaq-p/2817866 The short answer is yes, this is possible through Jira Automation. You'll want to…

I'm not even seeing these URL links on the JSON version of the Jira issue, so these links must not be stored against the issue itself, but somewhere else in the Jira DB that I am unaware of.

@Angie Adams I was looking through the REST API documentation as well, and can't seem to find anything that references URL based attachments. The Link section requires Issue IDs for other Jira issues. The Attachments section requires uploading a file. I'm honestly surprised that there doesn't seem to be any way to get URL…