Robert DaSilva_a432as Community Champion

@Andrew Zimmerman Great question! I think it depends on the length of your template. * For short documents where all content is displayed when you're looking at the preview, having the variables dispersed is probably fine. * For longer documents, users will need to scroll down to find the other variable placements, so…

Hi @tayami rai I just downloaded the Loom app to my iPad, and it does not seem to offer the ability to record both your face and screen at the same time. From what I can tell, you can choose between three options: * Recording via a Camera (front or back, if available) * Recording your screen * Recording audio only I would…

Hi @Rashard Roberts , welcome to the Atlassian Community. That error message seems to imply the Assignee field is missing from the Edit Screen associated with the work item you're trying to edit. Are you a Jira Admin? If so, I'd double check the screen settings to ensure the Assignee field is populated. For good measure,…

Hi @Mark Lambert , I've edited your post to remove personal identifiable information, as the Atlassian Community is a public forum. Could you go into details on how you're recording your Loom? Are you using the Desktop App, the Chrome Extension, or another method? So long as you're signed into the Atlassian Account that…

Hi @IT Support Cyberensic , I completely understand the goal of having access exclusively pass through your IT team. There are a few areas that will enable this: First, you'll want to ensure you're using Atlassian Guard, and have a compatible Identity Provider configured. With this configuration, you can link groups in…

Amazing! Glad to see the bug with profile fields is fixed! 

@Suz Chadwick I am on a Mac, and I am able to get to these settings by * Clicking the Loom Icon in my Mac's menu bar * Clicking the "More" button in the bottom right of the Loom app menu * Clicking the "Settings" option from the pop-up menu * Clicking the "Enhance" tab in the top of this new menu If you're on windows, the…

Hey @Suz Chadwick ! There is a setting within the Loom App, under the Enhance tab, that lets you determine if the recording controls are visible. The options are * Hide only in final video * Hide while recording * Show I prefer "Hide only in final video" as it lets me pause or stop the recording easily. However, you can…

Hi @Subhajit Ghosh , Assuming your account is un-managed (and unclaimed by an organization), you should be able to adjust your 2FA or authentication settings by visiting your Account Settings. You can get here via https://id.atlassian.com/manage-profile. Here's a help article from Atlassian that has more in-depth…

Hi @[deleted] , as @Trudy P Claspill mentioned, the Atlassian Community will be unable to support you directly. I recommend reaching out to Atlassian Technical Support directly via their support site, support.atlassian.com. You're likely to get faster response from Atlassian there. It likely goes unsaid, but I recommend…

Hey @Kriti Parajuli , Let me see if I understand your challenge. You have an off-boarding form, that among other things, captures the location where an employee is working. When this off-boarding request gets created, you want the employee's manager to be included in that request. I'm a little bit confused as to the CSV…

Hi @Stephanie Self , welcome to Atlassian Community! From what I can find, it seems that Atlassian offers discounted licensing for educators via their Classroom License request form. It seems this is is a 75% discount on the paid plans. You can find this form, and submit a request,…

Hey @Laura Fallon , you should be able to accomplish this via Jira Filters and a custom JQL query. Based on your note, you're looking for an excel export that shows all time entries by a specific person, in a specific period of time. Jira offers two fields you can filter against: worklogdate, and worklogauthor. Here's how…

Hey @Michael Hotchkiss , my understanding here is that this shouldn't be too challenging, but will require a few steps to occur in a specific order. In your current state, you've got your Google Workspace configured as your identity provider. I'm assuming you also have SCIM enabled, such that new users on Google Workspace…

Hi @Jeren Wunder , In addition to the great answers provided by Andy and Trudy, you can also make use of Jira Filter Subscriptions. This feature lets you create JQL filters, and then subscribe to the results of those filters. https://support.atlassian.com/jira-software-cloud/docs/manage-filters/#Subscribe-to-a-filter It…

Thanks for the feedback, @Bill Sheboy ! I've updated the article to reflect your corrections. I appreciate the collaboration!

Hey @MARCOS SGORLA , great testing! Seems like this is a bug with the platform, and not something that can be easily fixed. Two things I would recommend: * I would strongly recommend opening a support ticket with Atlassian Support to alert them of the bug, what you've done to test, and the hypothesis of the core issue. * I…

Hey @Eric Younkin , I think it might make sense to spin this out into a new automation rule against the Marketing project, where you are noticing the links are incorrect. I haven't had a chance to test this, but this is my thought process: Rule: Fix copied links from auto-created tickets NOTE: You'll want to make sure this…

Hey @Shawn Wallace , I don't believe there is a way to find out the original template that was used. What you can do instead is re-use all of the configurations from your original Space on the new one. This includes the Workflow Scheme, Work Type Scheme, Screen Scheme, Permissions, etc. When you're creating your new Space,…

@Eric Younkin Ah, did not realize you were creating work within JSM spaces. The "Create work item with request type" does in fact support setting the Linked Work Items field, but it needs to be part of the Request From in your JSM Space settings. The other limitation is that you cannot "Copy" like I proposed, you can only…

Hey @MARCOS SGORLA , I'm going to assume you're using the built-in PDF export functionality provided by Confluence, and not some other exporting app. My immediate thought is that sounds like a bug in the system. Do you have any marketplace apps that are used to modify the content of the page? Anything adjusting the CSS or…

Hi @Eric Younkin , I want to first re-state your challenge, and then provide a potential solution. Your goal is this: You are creating work within your Sales project. At the time of creation within Sales, you need two (or more) work items to be created within your OPS project. You have created an Automation rule to handle…

Hey @Mathew Lederman , while this might be changing, according to my current One Atlassian demo site, it should be per-app sandboxes. My demo site has a total of 10 sandboxes available to me, and I see three different counts, one for each app I have installed. I would assume this will remain true for the reduction to 5…

Hey @Samer Mansour , If you are still encountering issues after trying the REST calls, I would recommend raising a support request directly with Atlassian. We as Community members can only do so much to help troubleshoot, but Atlassian Support can go much further with their assistance. You can raise a support ticket at…

Ah, so I think that's probably part of the reason why you cannot add them to an Authentication Policy. To have a Managed Account, the domain of the associated email address needs to be claimed. I would encourage you to review the "Claimed Domains" via Directory > Domains section. You should see a list of domains here. If…

Hi @Marisa Aguiar , are you referring to "Authentication Policies" from within Atlassian Guard? In general, all managed accounts are added to the default authentication policy for your organization. It's also important to recognize that you can only assign Managed Accounts to authentication policies. Here's a helpful guide…

@Samer Mansour I see your update. I understand you cannot modify the duplicated repository shortcut. Are you able to modify any of the other Bitbucket shortcuts you have listed? I wonder if this is a bug specific to one repository, perhaps some setting on the Bitbucket side has disconnected the shortcut in such a way that…

Hi @Samer Mansour , glad to hear you have administrative privileges. I was able to find a resolved bug ticket on Atlassian's public tracker, which included a workaround. This workaround requires the use of Atlassian's Cloud REST APIs, but you may have luck with deleting the shortcut via this method.…

Hi @Samer Mansour , According to what I can find, editing shortcuts requires Jira Administrator or Jira Space Administrator privileges. Jira Administrator will be for the full instance, while Jira Space Administrator is for the specific Jira Space. Can you confirm you have one of the two? Generally, Space Administrator…

Here is a guide you can provide your Administrator team that walks them through the step-by-step to update your managed account: https://support.atlassian.com/user-management/docs/make-changes-to-a-managed-user-account/ And here is a more broad support article on how to update the email address on any Atlassian…