Robert DaSilva_a432as Community Champion

Hi @Angie Adams , I don't think Jira Automation will be able to handle this, and I can't find any useful background events that Jira itself triggers. The "Issue Linked" event only seems to fire when an issue is linked and does not work with Confluence content (or any other content for that matter) being linked. As a…

Ha, @Susan Waldrip , beat me my a few minutes. You're 100% correct and quicker than I am. 👏

Hi @johannes tavarwisa The error message you shared indicates that the user has previously been invited to the instance using the same email you're trying to invite, and has since been deactivated. In order to find "Deactivated" accounts, please navigate to admin.atlassian.com, and if prompted, select your organization.…

Hi @IT Support , Priorities in Jira Cloud are stored at an instance level. In order to view these settings, you will need to have the Jira Product Administrator privileges for the instance you are trying to modify. If you already have these permissions, you can find all priority settings by clicking the Cog in the top…

Hi @Christian Isaza , Your automation structure should work here. Your "For Linked Issues" may have the type set incorrectly to "issues blocked by" instead of "blocked", so I would double check that. I did test the same structure that you have provided (with the added change of updating the Link Type to Blocked), and the…

@Christian Isaza Generally Jira works best when all parties involved are looking at the same ticket. I'd be curious as to why there are multiple Jira Projects that aim to track the same pieces of work. The general practice is that pieces of work are unique, and exist once in an instance. And then any users that need to be…

@Christian Isaza Comments are more challenging as they can be edited. If you want only the original comment as it was written, you can use the same logic, but instead use the "Comment Added" trigger. I would also recommend restrictions on the permission scheme to prevent comment editing, to ensure things stay connected. As…

Hi @Luis Felipe Viana , The "Raise a request on behalf of someone" should only be showing up for users who also have JSM Agent privileges. Regular Customers (those with only the JSM Customer) permission should not have this option. Customers are unable to raise a requests on behalf of another customer, but admins or agents…

Yup! Spot on!

Hi @Paul Schmitz , welcome to the Atlassian Community! The condition you're referring to is a "User Condition", and the "Initiator is not in Service Desk Team" is referring to the Project Role of "Service Desk Team". Here are the options you want to set up if you want to recreate the same condition:

Hi, @Karl-Friedrich Lind; welcome to the Community! I want to repeat your use case to make sure I understand. * You have a list of Assets you are storing inside of JSM Assets * When users create a ticket, they optionally can select a specific asset, and optionally a new Status for that asset The "Optionally" part I am…

Hey @Christian Isaza , welcome to the Community! If I understand your challenge correctly, you're looking to do the following: * You want to watch all issues inside your Source Project, Project A, for any changes to the following fields:* Assignee * Due Date * Status * Comments * Any time one of those fields changes in any…

Hi @Troy Riley , welcome to the Community! Does this happen in a specific project, every single time you open an issue? Are there any set of circumstances where the ticket number does NOT show as struck-through? As far as I know, the strikethrough will only happen when a resolution is set on an issue. Something I've seen…

@Natalie Beiler Outstanding! Glad you were able to find that feature! Based on the documentation, and the cog wheel in the top right (indicating you're a Jira Admin), I would assume the "All Timers" option may be limited to Jira Admins. Either way, hope you enjoy your weekend with this new little nugget of knowledge. 

Hey @Natalie Beiler , I noticed that you asked a similar question related to timesheet timers. Based on that conversation, it seems that the add-on your organization uses (Timesheet Tracking for Jira by Touchdown) has a Dashboard Widget that shows all running timers. This must be a new feature because I don't see it…

Thanks @Natalie Beiler for sharing! Hopefully that helps the next person who's running into the same issue. Taking a look through the documentation, it seems Timesheet Tracking for Jira offers the capability for Jira Admins to see all running timers. The screenshots imply that you can see all running timers by clicking the…

Hey @rebecca.m.kornblum You might be able to get away with using Tables for your step-by-step guides instead of the default numbered or bulleted list. Tables have the ability to insert a numbered column to the left of all other content, and the table cells can contain whatever it is you want. It doesn't have the same look…

Hey @jeremyn , come on back here and let me know if it works! I would recommend testing the import process first to determine how long it will take to import all of your data. You may be able to batch this in smaller sections and run it through the day without impacting your users all too much, but I do recommend an…

Hi @Natalie Beiler , that's great! Are you able to share the name of the add-on you're using?

Hi @jeremyn You're correct, a field needs to be visible and editable on an issue screen for it to be updated via the API (and the GUI). I originally thought we could add the custom fields to any applicable screens before you import, and then remove them afterwards, but I can't seem to find a method on the API docs that…

Hi @Natalie Beiler , to my knowledge Jira Cloud does not natively support running timers, but instead has you log time as a unit of measure. Do you have an additional third-party add-on that supports time tracking? If so, could you share a screenshot of the specific feature in use? The running timers feature may be a part…

Hey @Ken Obsequio , the condition that @Natalya Ozhigova shared would be in addition to the IF / ELSE block you are already using. While the attached screenshot below is not properly filled out based on your specific needs, the structure of the blocks should be what you're looking for. Essentially, you would need to…

Hi @Sarah Subrizi , welcome to the Community! I want to make sure I understand the need here correctly, you are looking to have a filter return all issues that meet ANY of the following conditions: * Issue is part of a single project * Issue is a child of a single Epic issue Could you share the exact JQL query you have and…

To expand, there are many add-ons available for Confluence Cloud which allow you to theme the instance. Here are a few, in no particular order: * Spacecraft Theme for Confluence by Seibert Media * Refined Sites for Confluence by Refined * Mantra Social Intranet by Seibert Media / Appnival * Aura / Karma by Seibert Media /…

Hi @Gabe Cz , Your challenge sounds like a combination of Team Managed projects, as well as the Permissions associated with them. The first thing I would recommend changing is the "Project Access" settings for the service management projects you have. It sounds like you only want specific people to be able to review,…

Hi @Ryan James Unfortunately, dark mode settings are on a per-user basis. I don't believe there is a way, outside of using third-party apps, to enforce dark mode for all users. Please review Atlassian's documentation on Dark Mode…

@Mohamed Saad Taha It seems Option 3 here can be more easily done through removing a specific group from the product access pages. Please review Atlassian's recommendation here: https://confluence.atlassian.com/jirakb/how-to-bulk-remove-user-access-from-jira-during-maintenance-or-for-test-instances-1207188639.html…

That tracks, I would assume viewing the JSM portal as a customer plants a cookie in the user's browser, which Confluence then uses for verification they can view the content in the Knowledge Base space. The only other "workaround" would be to grant user licenses to all users, but if you're not actively using Confluence…

Hey @Cosmo Denger , Ah, so that's correct. If the Space you need people to access is the Knowledge Base feature, that should not require a Confluence license. In addition to adding the new user to the Service Management Customer group, you also need to make sure that group is configured in your project itself. With all…

Hi @Wen Krogg That looks like the Daily Digest email. That email will trigger for users who have been making changes to pages or spaces and for any users who are watching spaces or pages individually. If you need that email sent to all of your users, those users need to go into Confluence themselves and "Watch" a page, or…