Robert DaSilva_a432as Community Champion

Hi @Magdalena Gołasz , first off, welcome to the Community! Based on the edit to your post, it seems the issue has been resolved. Are you able to share with the Community what ended up working to resolve the issue?

Hey @Eric Bergeron , thanks for adding context. If you're not using the "Automation for Jira" user, I would ensure that the user you have as the Rule Actor has the appropriate permissions. As it sounds like you're changing this user on a per-rule basis, I would encourage you to double check other rules to ensure…

Hi @Eric Bergeron , I haven't seen that error message before. However, it seems to indicate that the Rule Actor, the user that the automation system is using to take action, does not have appropriate permissions in the project. On the Rule Details page, could you check what user is set for the Rule Actor? In most…

Copy/Paste from below to summarize the additional conversation in a single thread: From @Alyssa Humiston : Thanks for the reply Robert! Let me give you more context on the use case: 1. We have a custom field for our Help Center/JSM: "How urgently does this need to be fixed" field which is like Priority - but in the…

Hi @Alyssa Humiston , the additional context you've provided makes a lot of sense! I have accomplished part of this in the past, let me see if I can explain how I did this below. --- It should be possible to address item 1 through a number of changes: * I would first recommend creating new "Self-Transition" ... transitions…

Hi @Alyssa Humiston , welcome to the Community! From what I understand of your post, you're looking to allow external customers visibility into the back-end views of their issues, such that they can see and modify most or all fields. I'm curious as to why you need your customers modifying the issue data frequently. As for…

Hi @Daniel Murray , I took a look at that support page you shared, and I suspect it's simply out of date and has not been updated with the latest version numbers. I was able to locate the download page for the current versions of Jira Core, which is at version 10.3.2 right now.…

Hi @mct , welcome to the Community! JSM is mostly focused around IT teams and the ITSM service model. There isn't much flexibility right now to add specific issue type views directly on the left sidebar. What I would recommend to see all of your Task issue types would be to create a "Queue" inside of the Queues list. Here…

Hi @ribas , unfortunately wildcard search is not natively supported by Jira on Data Centre. You will need to install a 3rd party app from the Atlassian Marketplace to enable a wildcard search. Here are a few that I was able to find quickly: * JQL Booster Pack ->use the component matches function * JQL Tricks Hope that…

Hi @Marco Scicluna , it looks like the Validator you picked was the "Date Compare", you should swap to use the "Regular Expression" validator instead. As for @Derek Fields _RightStar_ 's recommendation, you can instead use the JSM Forms feature as part of Jira Service Management. You should see the option in the Project…

Hi @Marco Scicluna , this should be possible with the "Regular Expression Check" validator available in Jira Cloud by default. This will require you to use a plain text custom field, and a regular expression that reflects the range you're looking to validate. This regex should work, but please confirm with your own…

Hi @Brian Sweet , hope you're well! * Are you attempting to clone an issue from one project to a second, different project? * Are you attempting to clone into the same project as the source issue? My initial thought is that if you're trying to clone into a different project, there may be an Field Configuration Scheme that…

Ah! @Chetan Krishna that sounds like your Admins have configured the "Resolution" field to have a default value. I would recommend reaching out to your admins and asking them to first check to see if the Resolutions field has a default value, and if it does, to clear it. Here's a screenshot to show them:

@Chetan Krishna That is very strange. Could you please test something for me? Please create a new issue, and do not edit it. After 5 minutes, please refresh the screen. Does the resolution stay "Unresolved" or does it go to "Resolved"?

Hi @kb , welcome to the Community! Confluence has a feature that allows you to see insights on a given page. When viewing the page, at the top there should be a small graph icon that tells you how many people viewed the page. https://support.atlassian.com/confluence-cloud/docs/view-insights-on-pages/ Clicking this will…

If your workflow is configured incorrectly, you will likely need your IT team to help reconfigure it. While we're on the topic, are you able to share a screenshot of your issue's workflow diagram? That will help understand at what point you want the Resolution field to be populated.

Hi @Chetan Krishna , welcome to the community! Let me see if I understand your concern: * Your Jira Project was initially created, where the various screens did not display the Resolution field, and thus it was hidden * You have asked your IT team to add this field, and it is now displaying on issues * You're finding that…

@Dave I did visit the page, and it appears to be an auto-generated page that gets created during space creation. There was nearly no content on the page. I am pretty convinced that this is an erroneously shared page, and the email can safely be ignored. I do think Atlassian needs to take a look though, because the number…

Thanks @gmanzanog for the reminders on internet safety. In this case, as part of an Atlassian Partner organization (Adaptavist), I am able to review internal Partner docs that indicate ecosystem.atlassian.net is in fact owned by Atlassian. If I recall correctly, the site is mostly related to Marketplace Application…

Thanks for sharing @Daria.Shukalo . I would recommend reaching out to Intercom support in this case. They are likely sanitizing the input during the sync. Based on a quick review of that app, it seems there is additional functionality available via "Automations", which might allow you to sync the URL field to a specific…

Hi @Wilson Lima , welcome to the Community! A "Required" field in Jira unfortunately means it must be populated at issue creation. From what you've described, you want this field only mandatory at issue CLOSURE. If this is true, you will need to instead mark the field as NOT required, and modify the Workflow Validators for…

When you input the link inside Intercom, is that "clickable" to hyperlink you to the web address pasted? Visually, from the screenshots you have shared, it looks like the link is being saved as plain text inside Intercom.

Hi @Daria.Shukalo , welcome to the Community! This question is likely better asked to the developer of the integration you're using to accomplish this functionality. Are you able to share the app you're using? From what I can tell, it seems the integration is taking all the custom fields in Intercom, and adding them all as…

Hi @Ethan Page , welcome to the Community! Could you elaborate further on your desire to avoid Custom Fields? One feature of Forms that may prove useful is the "Linked Jira Field" option. If you are able and willing to create new Custom Fields, you can link the data from any form field to any Jira Custom Field. This way,…

In this instance, "HAOBAO" is the display name for a user on that site. This could be someone's first or last name, or a nickname they go by.

Hi @Dave , welcome to the Community! As far as I can tell, ecosystem.atlassian.net is a real site, and holds data related to various Atlassian products. I would assume that maybe someone intended to share that page with another users, and mistyped your email address. You can safely ignore the email, and delete it. Cheers,…

Hi @Steve Dubois , let me see if I understand the issue then. You are using the Agent view of a JSM ticket to reply to customers. When you visit the bottom of the page to add a new "Reply to Customer" comment, you would like to also be given the option for other users or email addresses to CC when Jira generates the email…

Hi @Alex Posar , welcome to the Community! I don't believe this is a native feature of Confluence, however from what I could find, it seems there is an app available on the Atlassian Marketplace that will allow you to embed your ProductBoards into Confluence pages. The app is called ProductBoard+ for Confluence. Here is a…

On top of this, the default Customer Notifications can be modified for your project to enable sending notifications to all participating customers. If you navigate to Project Settings, and then Notifications, then Customer Notifications, you can modify any number of the default customer notification emails. See below for…

In addition, adding a new participant via @ mention should add them to the ticket, and if I recall, by default will enable notifications for them moving forward. That means any additional updates to the ticket will send them notifications.