Robert DaSilva_a432as Community Champion

Hi @Claude , the only thing I can think of is configuring the "Email Domain" for the new organization you created. My understanding is that is the field that Jira uses to automatically assign customers to organizations.…

Hi @Clifton Knight , Templates are only able to be created at a space, or instance level. In order to create the template, you'll probably want to have two tabs open. The first tab to hold the edit view of the word document you uploaded, the second to navigate to the template creation page. For Space specific templates,…

Hi @Michele Iurillo , welcome to the Community! The ability to import CSV files is found within the Administrator settings. From the cog in the top right, click "System". Here, you'll want to scroll down to the "External System Import" option. To import CSV items to an existing project, you need to use the old experience.…

Hi @maggie.pople Jira has some level of activity monitoring built in, but it's likely not as advanced as you're looking for. On Cloud, you are able to view an "Activity Feed" as a gadget on a dashboard. This will show you a rolling list of actions taken across your instance, and can be filtered down to show specific…

Hi @Paul Swartout , welcome to the Community! It seems this functionality is still available, but in a different spot. I was able to download an ICS file for a support calendar by doing the following: * Navigate to the JSM project you want to export the on-call calendar from, and select "On-Call" from the left panel. *…

Hi @Shawn McElroy , I just threw an answer down to a similar question elsewhere in the Community. The short answer is, no, Assets doesn't have the ability to capture this natively. However, if you have the correct set of Attributes, and a clever Automation Rule configured, you might be able to get something close. If you…

One other note, the math I used here as an example does not control for the Book Value going negative. So if you need to ensure the value stops at 0, you'll want to add another step here to check if the calculated book value is below 0, and set it to 0 if that's the case. EDIT: We might want to adjust the initial AQL as…

Ah! Depending on how many items you need to update, you will likely need this automation running more frequently than once per month. You'll want to update the frequency, in addition to the AQL statement. This will all depend on the dates and frequency you choose, but here's a page on AQL date functions…

Math rounding options can be seen here: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/#Round, you may also want to consider the asCurrency function too.

Hi @Stephen Ashby , welcome to the Community! While I have an idea on how you can capture depreciation value / book value inside of Assets, I do not think there is a built-in way for Assets to calculate this for you. Instead, I think you'll need to implement some automation to perform the calculations to reduce the book…

Hi @Fatoumata Siga Coulibaly , this is strange indeed. To confirm we're talking about the same thing, can you check the following: * In the Directory list, can you please find a customer that should NOT have an Agent License, and click their name to display their profile * Please confirm this customer has the "Agent"…

Happy to have helped!

@Haris Arifovic There may be a more simple way to get this data then. If you knew you were assigned an issue at some point in the issue's life cycle, AND you know the date range you care about, you can get a report via a simple JQL query: assignee was in (currentUser()) AFTER 2025-01-01 BEFORE 2025-02-01 This JQL will find…

Hi @Elaine Childs , I am not an employee of Atlassian, and the Community is a space for end users to help solve problems. If you need specific items from Atlassian, I recommend you reach out to Atlassian directly. The Trust Center recommends reaching out to their Sales team, and there is a Contact Us link at the bottom of…

Hi @Gary Persaud , you could make the homepage of the Space restricted to only you, and all pages within the space should then inherit that page restriction and therefore be excluded from search. This has the byproduct of only allowing you into the space, so if there is an expectation others will need access, this…

Hi @Elaine Childs , welcome to the Atlassian Community! I think your best bet is to visit the Atlassian Trust Center here: https://www.atlassian.com/trust. That is where Atlassian keeps all their security related items, which may include SOC 2 certification. Here's a page with all of Atlassian's most recent compliance…

Hi @Gary Persaud , welcome to the Community! As far as I understand, only pages a given user is able to access are included in Confluence Search. If you're interested in removing a specific page from Search, I would first ask how many people to expect to be able to view the page. The only way I can think of to fully remove…

Hi @Haris Arifovic , welcome to the Community! Unfortunately, there is no native way that I am aware of to find all Jira Issues that you have commented on. There should be a way to capture this data though, and that's through external, 3rd party add-ons for Jira Cloud. One in particular is Enhanced Search for Jira, which…

Hi @Rishi Soekhai , Taking a look at your screenshots, let me see if I can understand the situation. * You have a user, who has been granted the Customer product role for JSM. * This same user has been granted User product role for Jira. * This same user is trying to visit a specific ticket, SUP-31883, but is getting an…

@RAMCEL MAGNAYE Oops, I meant to provide a reply here, but ended up making it a new answer. Either way, I think I found a solution for you.

Hi @RAMCEL MAGNAYE , I think I have a solution that may work. First, there are going to be a few things to call out as important: * You will need two separate import configurations, that achieve different results:* Import 1 is to import Laptop data only. This includes the Laptop identifier, and any other metadata you care…

Hi @NH COLLECTION AMSTERDAM FLOWER MARKET DESKMANAGER , welcome to the Community! Based on your reply, it seems your account might be managed by your organization. If this is the case, you will need to reach out to them directly to get support in updating the email address for your account. You may also find success…

Hi @Sara , I want to make sure I understand your goals here: * You want the automation rule to run every time a new comment is added * You want that new comment to be added to all linked issues From your screenshot, it looks like you're pretty close. I think the adjustment that needs to be made is related to the branch…

Hi @Veronika Hájková , welcome to the Community! I think this question is best directed towards Atlassian Support directly. You should reach out to their billing teams via https://support.atlassian.com/contact/#/, and they will be happy to help. Make sure to log in with the same Atlassian Account you use to manage your…

@Eric Bergeron You're right, if the rule author is the triggering user, I don't believe there is any indication the actions were taken as the result of automation. This has benefits for certain scenarios, such as if automation determines the values of specific fields based on certain conditions. However it's not perfect…

Hi @Ben Kordulla , welcome to the Community! From what I can find, there is no way to change the reported owner of an existing folder. I tried to look on the public Feature Request portal for Confluence Cloud, and could not find a request for this feature either. To solve your challenge, you will need the desired owner to…

If you have multiple Atlassian Organizations for your products, you'll need to have these merged. Unfortunately, that's a much more complicated process. Here is some Atlassian documentation on that: https://support.atlassian.com/organization-administration/docs/should-i-merge-my-atlassian-organizations/

Hi @Devoloper , what you're asking for should be possible, but only if both Jira and Confluence are part of the same "Atlassian Organization" on Cloud. There are two features that are working in tandem here: * Custom Domains for the Atlassian Organization * Custom Product URLs for individual products First, you'll want to…

Hi @Linda Korpås , good question for clarification. Historically, Jira Work Management (the business projects you see) was billed separately from Jira Software (the software projects you see), however recently Atlassian announced these would be consolidated. (Edit: Yup! This was announced as part of Team 24 last year:…

Hey @RAMCEL MAGNAYE , great question! From your screenshot, it looks like you have an "Employee" object which is holding the following information: * Employee Name * Employee Number * Laptop(s) assigned to that Employee It also looks like the Laptop entry is a set of objects too. I wonder, are these stored as part of a…