Thorsten Letschert [Decadis AG] Community Champion

Nice summary. Guess my highlight is 'Mission Control', too!

Glad to hear your request is resolved. The bottom of the search modal is the exact place from which I took the link. Enjoy your starred boards!

Hey @RAMCEL MAGNAYE When working with the old workflow editor, look for the 'Sub-Task Blocking Condition'. When using the new workflow editor, look for the 'Restrict based on the status of subtasks' rule. Regards, Thorsten

Hey @Srinaveen So there is no 'Create board' button for you at https://YOUR_BASEURL/secure/ManageRapidViews.jspa? Is your user granted a Jira Software license through 'Application access'? Regards, Thorsten

Great session. AI-based automation is a very interesting field.

Just came across this hidden gem. As always, outstanding work by @Matt Reiner _K15t_ To me, editing by transcript is such a convenient feature!

Hey @Jeff Alpher, For a team-managed project, ensure the Board has the 'Set as default' option and then select 'Add to starred' from the menu. For 'real' boards, the solution provided by @Mikael Sandberg should fit. Alternatively, head over to https://YOUR_SITE.atlassian.net/jira/boards and 'star' from there. Regards,…

So you're coming from rules with a 'Work item created' trigger, and now need something for the new scenario where your requests received via email should be processed? What about changing the trigger to 'Field value changed' with 'Request Type' as 'Fields to monitor for changes* (required)'?

Hey @Raoul Kaiser Is this a follow-up question to https://community.atlassian.com/forums/Jira-Service-Management/Need-help-with-getting-the-correct-automation/qaq-p/3051015? What exactly are you trying to achieve beyond the work and request type assignment, e.g., which actions do you want to perform? Might branching help…

Great session! While all three habits shown sound promising, my favorite is probably #1. Expecting small tweaks like 💡 Identifyyour top priority each day to pile up into tremendous progress.

Hey @Alejandra Martin , Please try adding the 'Re-fetch work item data' action before sending the email. The in-app description of this action completely resonates with your use case: If you need the latest state of a work item in subsequent actions in this rule, you can use this action to re-fetch the work item. This…

Hey @sumit pandey , To achieve this, you'll need a third-party app capable of evaluating so-called 'Jira expressions'. If you're not using one yet, you might want to look at Jira Workflow Toolbox. Since I'm not aware of any supported method to receive the number of available options dynamically, you have to hard-wire your…

You're more than welcome. Glad to hear it's working now. The following screenshot illustrates the difference in the results. The "slightly" was referring to the usage of "comments.last" (mark the "s") vs. "comment": So, while the first expression evaluates the comment section as a whole, it seems like the latter version is…

Hey @Ram Sai , This sounds like it should also be doable with a tweaked automation rule. * Have you tried limiting the execution to a specific transition via the trigger's 'From status' and 'To status' fields? * Have you tried adding additional conditions like 'Issue fields condition' or 'JQL condition'? Regards, Thorsten

Hey @Raoul Kaiser , Could your problem relate to the mandatory fields you use for your request type? A suitable request type for receiving email requests must have both Summary and Description fields visible, and any other visible fields must be optional.…

Assuming it's 'Short text (plain text only)', the following configuration works fine for me: * Trigger: Work item commented - I've not used email for testing * Action: Edit work item - your 'External Ticket ID' with the expression as follows {{issue.comments.last.body.match("(T\d{8}\.\d{4})")}} Please note the slightly…

What custom field type is your 'External Ticket ID'?

Hey Bernd, We might be able to narrow down your problem if I learn more about the specific usage. As you can see below, using the expression provided within an Add comment action works (even for multiple matches): What action are you trying to use and how should the result look like? Regards, Thorsten

Hey @KLINGER Servicedesk , Please try {{issue.comment.body.match("(T\d{8}\.\d{4})")}} I also had a little trouble with escaping and brackets, but this one finally returned the desired result for me, given your example comment. Edit, since this has resolved the initial request: The working query in this scenario (being…

@Laura Campbell Great summary. The designer part reminds me of an article on my 'To Write ' list. For us, it was almost the other way around: nearly a year before Atlassian's acquisition, an agency used Loom to comment on their designs - since it was a website relaunch, there was a lot of context for each draft. The added…

Glad to hear that! Enjoy your new Trello features!

Hey @Jo Holland Edit, since this has resolved the initial request: Being logged in, head to https://trello.com/pricing and use the 'Upgrade now' button. Regards, Thorsten

Glad to hear! Please make sure to accept the answer then - and happy database building.

Hey @Myleen Bacarra , Within the Table layout > Table options you can toggle Number entries: Is this what you're looking for? Regards, Thorsten

Hey @Houda Laabadi , No worries - if you haven't provided payment details, you'll automatically be downgraded to free again.

Looking forward to seeing this in action! Especially deduplicating is a blessing when working in a team where everyone has those gazillions of tabs open!

I also like what seems to be a first step in an interesting direction. Alex Ortiz (I would have tagged him, but there are just too many) just made a video recently on this, if you want to see it in action: https://youtu.be/GqmXE7Hmt3c I second his feedback regarding the limited field support and not (yet) being able to…

Hey @Sofia Eisenacht , What you're trying to achieve should be doable, depending on the options your external systems are providing, e.g. you could * use the email channel to create requests if your system is capable of sending emails if a problem occurs…

Hey @Anderson Cravcenco , It seems like your "smart search" has been trained to suggest the wrong request type - see https://support.atlassian.com/jira/kb/how-does-smart-search-works-in-the-help-center/. From your message, I assume you're using the request type "Other Issues" in multiple projects. While the user could see…

Great way to spread the word!