Thorsten Letschert [Decadis AG] Community Champion

Hey @Leon Kunst, You might want to check the "Create attachments" permission in your "Project permissions" and look for "Service Project Customer - Portal Access" being present there. Additionally, looking into the email processing logs might help -…

Hey @Leon Kunst, What's the actual use case here, e.g., who (agent or customer) should receive what? Based on your screenshots, I assume you're referring to agent (or internal) notifications. As far as I know, those can not be customized (or directly include attachments) -…

Nice overview. The first part is probably the most important one. Before customizing, a holistic understanding of the problem (adding the three "why"s) is crucial. Interestingly, partner reputation/standing and app reviews don't play a role here. Or do you rely on an already curated list of apps/vendors in the given…

Hey @Catarina Vaz Fernandes, While I'm sure I experienced something similar a couple of weeks back, I'm not currently able to reproduce this behavior. Have you tried this in different browsers already? Besides, what's the exact view from which you've taken this screenshot? Edit: you might be affected by this one here -…

Well-curated list @Darryl Lee - I'm sure it'll age well, too! 😁

Hey @Gerrit Deloose The default linkedIssues() function does not support subqueries and can only be used with dedicated (single) issue keys. What you're trying to achieve could be done using an additional app. Jira Workflow Toolbox, for example, comes with dedicated JQL functions, and a query for your use case might read…

Hey @jira_admin_cu , As you've already discovered, Jira does not provide out-of-the-box field-level security. A remark regarding the workaround you're trying to implement: while I can't help you with the script, even if it worked, this would only affect the issue view and not prevent users from seeing/leaking data from…

Congratulations to everyone on these lists!

Hey @Amit Mohide The fields overview is currently being reworked: https://community.atlassian.com/forums/Jira-Cloud-Admins-articles/We-re-improving-Fields-management-in-the-Admin-pages-of-Jira/ba-p/3041039 Soon, you should be able to toggle on a 'Field ID' column using the 'Columns' settings at…

I share the general sentiment regarding the ongoing changes to the user interface and the potential confusion these may cause for users. Specifically, my main concerns include the temporary differences in presentation between team-managed and company-managed projects, as well as the increased spatial distance between the…

Hey @Zaine Abaddin Just tested your scenario and observed the following: While the dropdown seems still active when using jira.issue.editable, only 'The value could not be saved' is returned when trying to change options. So while this might not be the best user experience, keeping the integrity of your work items seems to…

Hey @Ganesh Ramesh, Assuming you're trying to use the work item links feature, you might want to look at https://support.atlassian.com/jira/kb/how-to-import-issue-links-from-a-csv-file-in-jira/. Although this refers to DC, I just had a look and it seems like Cloud works similarly, especially this part: One column must be…

Hey @Lukas Eggenberger Has the acting user all the required permissions to edit the request / an agent license in that project? I'm asking because your problems might be related to the scenario described here: https://jira.atlassian.com/browse/AUTO-1624 Regards, Thorsten

Hey @Vineela AK Could you please provide more context on what exactly is not working as expected? * You're still using the old workflow editor? * Is the 'Publish' button available? If not, you might be editing an inactive workflow. * Is clicking the 'Publish' button returning an error? If so, please include the message.…

Hey @Steve Hooczko , A simple copy + paste, unfortunately, is not possible. You have to * Save your image first, and then * Use the 'Insert Photos' button to upload your image. Regards, Thorsten

Hey @Daniel In While I don't think there is an automation for your scenario, Loom is now also capable of doing screenshots and is very nicely integrated in Jira and Confluence: https://www.loom.com/screenshot Regards, Thorsten

Better safe, than sorry. 😊 Have a great week!

Assuming that this is not about anonymous access or similar, product access is the prerequisite for space access, since product access determines whether a user can log in and use Confluence at all.

Hey @melanie_boehmer Have you tried going to https://admin.atlassian.com* > 'Directory' > 'Users' and filtering by 'App access' there? That should provide you with a good overview. Alternatively, go to 'Products' and select 'Manage product'. This, in addition to a user count, gives you an overview of which groups are…

Hey @Fariq Abdullah , By default, page names have to be unique on a space level. A common workaround is to use suffixes, e.g. * Requirement - SystemA * Requirement - SystemB Regards, Thorsten

Hey @Kyle Wilz , Flagging is already working via your automation rule? For card colors, go to the board settings (see https://support.atlassian.com/jira-software-cloud/docs/customize-cards/) and configure the color—in your case, probably by queries/JQL. Regards, Thorsten

Hey @Allison Eglow What custom field type is your 'Resources field? Matching specific options for a checkboxes custom field can be done by using '='. Regards, Thorsten

You're welcome! A warm welcome to the community!

That would have been my next question after your response. Glad to hear you've figured it out!

Hey @Soumitra Varma , Have a try using the command palette (see https://support.atlassian.com/jira-software-cloud/docs/search-issues-projects-and-more-with-the-your-keyboard/) using either * Cmd + K on Mac or * Ctrl + K on Windows and search for 'automation'. Alternatively, head over to (or…

Hey @Quinn Campbell , Have you tried the 'Trigger work item' option, like in the parent field? From ther,e I'm assuming the Epic is your trigger work item - and the one you're trying to copy the value from. Regards. Thorsten

Hey @Nikita-ArbinIndia The screen you've added shows only which sub-tasks are generally available on your site. Making them available in a specific (company-managed) project is controlled via work type schemes at https://YOUR_SITE.atlassian.net/jira/settings/issues/issue-type-schemes. If your project of interest is…

Hey @Sharon Ong , If app requests are enabled on your site, you might just be able to suggest the app directly to your (team of) administrators: https://confluence.atlassian.com/upm/managing-user-requests-for-marketplace-apps-781394968.html. Besides, there is an option to have an 'administrator contact page'…

I'll need to have a look at roadmaps and hierarchies!

Sounds great! Nothing is better than finally finding the right solution yourself after a bit of trial and error.