Caroline R Atlassian Team

Hi, Fernando! Thank you for sharing the way you solved the issue. Regarding the feature request you mentioned, I would suggest that you add your vote there (by selecting the Vote for this issue link) as the number of votes helps the development team and product managers better understand the demand for new features, and…

Hi, @Kyle Li, I would like to ask if you could please create a new question for your issue, providing details on the errors you see. We generally encourage users to create a new question for their issue instead of posting on someone else's question, because 1) the root cause and resolution may be different for each case 2)…

Hi, Patrick, welcome to the community! This has been a common issue, so we have created an article explaining How to get support for Bitbucket Cloud invitation and notification issues. I looked for pending invites in your workspace, but I couldn’t find anything. In this case, I would suggest that you create an internal…

Hi, @Ahsan Butt, welcome to the community! Checking the Atlassian account linked to the email you shared here, I can see it is active. However, it had a block on the server that prevented emails from being sent to you. This can occur when the system tries to send an email to the user and the account does not exist, is not…

Hi, I have already removed your name from my answer. However, just to clarify, I used the @ mention option to tag you, and this option uses the public name configured on the Atlassian profile. So, in case you would like to change this information, you can open your profile > Manage settings > select Edit in Atlassian…

Hi! I understand you have a different request, so I would like to ask if you could please create a new question for your issue. We generally encourage users to create a new question for their issue instead of posting on someone else's question, because 1) the root cause and resolution may be different for each case 2) a…

Hi, @Martin Hirschkorn! I see another support engineer is already discussing this case with you in an internal ticket, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Once the ticket is resolved,…

Hi, @Kellen Hawley, thank you for reaching out to Atlassian Community. I confirmed that there is a Bitbucket account linked to the email you used to create this question and this account was set as inactive, so I reactivated it. Could you please try to access it now and let me know how it goes? Looking forward to hearing…

Hi, @oscarmy, welcome to the community! We can help you recover your mercurial repositories. In order to do that, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a link to the support ticket. Just…

Hi, @Diego Marcano Lugo! Welcome to the community! I reviewed the email you shared here and confirmed that it had a block on the server that prevented emails from being sent to them. This can occur when the system tries to send an email to the user and the account does not exist, is not activated yet, or rejects the email…

Hi, @Marco Mantoanelli! Welcome to the community! I ran the GC against your repository and managed to reduce its size to 287.4 MB. I also would like to share with you that we have a feature request to allow users to mark repositories for git GC, as you can check here: * https://jira.atlassian.com/browse/BCLOUD-11593 Please…

Hi, @Tommy Dwi Putranto, thank you for reaching out to Atlassian Community. I confirmed that you are not blocked on our server. So, could you please confirm what recovery email you are referring to? Is it a password reset or 2FA recovery email? Please feel free to share any additional information regarding this case. Kind…

Hi, @Shin Soman, thank you for reaching out to Atlassian Community. I reviewed your email and confirmed that it had a block on the server that prevented emails from being sent to you. This can occur when the system tries to send an email to the user and the account does not exist, is not activated yet, or rejects the email…

Hi, @Fernando Vera, thank you for reaching out to Atlassian Community. Currently, it's not possible to get or export that number in a variable, however, you could parse this XML and extract this information, since the files are available inside the build. Basically, you would do what the build teardown does, but in your…

Hi, @jalani.paul, welcome to the community! I reviewed your email and confirmed that it had a block on the server that prevented emails from being sent to you. This can occur when the system tries to send an email to the user and the account does not exist, is not activated yet, or rejects the email for some internal…

Thanks for your confirmation, Jaime! I'm glad to help! Kind regards, Caroline

Hi, @Jaime Fernandez de Molina Lovera, thank you for reaching out to Atlassian Community. I confirmed that your Bitbucket account was set as inactive, so I reactivated it. Could you please try to access it now and let me know how it goes? Looking forward to hearing from you. Kind regards, Caroline

Hi, Carlos! Thank you for your quick answer! I ran the GC against your repo and was able to reduce its size to 1.3 GB, which corresponds to the local size. So, as everything is working now, I changed the repository size to the original size. Please feel free to share any additional questions or concerns regarding this…

Hi, @Pramod Bisht, welcome to the community! Currently, it's not possible for a non-admin user to see who is the admin of a repository/workspace. To check this information, what I would like to suggest is to search for the invitation email when you got invited to the repository/workspace as the invitation email contains…

Hi, @Andrei Radkovich, welcome to the community! I saw that you created a ticket with our support related to the same question and they have already answered you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the…

Hi, Carlos! Thanks for the additional information. I have temporarily increased the repository size, so you can push the changes to the remote. After that, please let me know so I can run the GC in the remote repo. Looking forward to hearing from you. Kind regards, Caroline

Hi, @Shaik Moulali, Could you please give us more details about what is failing? When you try to run the command to just list the branches, what shows up? Thank you! Kind regards, Caroline

Hi, @Artem Inzhyyants, welcome to the community! By the output you shared with us, there were no failures or errors: with 0 failures and 0 errors So, it is expected that no reports will show in the report section. This is because the Tests tab will only show if you have failed tests to review. In case you would like to…

Hi, @Huthefa, thank you for reaching out to Atlassian Community. In order to create or update a report, I would recommend you to follow the steps described in this link: * https://developer.atlassian.com/cloud/bitbucket/rest/api-group-reports/#api-repositories-workspace-repo-slug-commit-commit-reports-reportid-put By…

Hi, @Martin Hirschkorn, thank you for reaching out to Atlassian Community. If this user is under your domain, you should be able to see their account under your Managed accounts (accessing https://admin.atlassian.com > your organization > Directory). As you confirmed it does not appear in the User Directory or anywhere…

Hi, David I would like to ask if you could please create a new question for your issue, providing details on the errors you see. We generally encourage users to create a new question for their issue instead of posting on someone else's question, because 1) the root cause and resolution may be different for each case 2) a…

Hi, @Carlos Solorzano, thank you for reaching out to Atlassian Community. I found one repository that you have access to that was showing 5GB, so I run the GC against this repo, but the size didn’t change. In this case, could you please tell me the last 3 letters of the name of the workspace and repository, so that I can…

Hi, @Rob Ty, I saw that you created a ticket with our support related to the same question and they have already answered you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Once the ticket is…

Hi, @Chee Hwee Chai, thank you for reaching out to Atlassian Community. I understand your concern, but don't worry, things shouldn’t break and you don’t have to do anything about your mirror repository in Google Cloud Repository. Please feel free to share any additional questions or concerns regarding this subject. Kind…

Hi, Diogo! Thanks for your confirmation, I'm glad to know you have access now :) Kind regards, Caroline