Caroline R Atlassian Team

Hi, @Basit Alvi, welcome to the community! It's hard to say what happened without accessing the repository in question. I see that you have access to a workspace that is under the Standard billing plan, so if you are still facing this issue, you should be able to open a support ticket if you'd like us to investigate this…

Hi, @Kurt Duyck! I'm glad to know everything is working now, thanks for sharing this with us! Kind regards, Caroline 

Hi, Christian. Currently, linked applications are automatically configured in the application navigator for you, and you can't remove them. In this case, we could create a feature request for you if you want. Implementation of new features is done as per our policy here. Looking forward to hearing from you. Kind regards,…

Hi, Imran! I'm glad to know you received the email. This has been a common issue and there are several reasons why an email address might end up on the suppression list, for example, if the email was rejected for transport issues (mail server, misconfigured DNS, blocked relay, the list goes on). In your specific case, this…

Hi, @Diogo Vaz, welcome to the community! I reviewed your email and confirmed that it had a block on the server that prevented emails from being sent to you. This can occur when the system tries to send an email to the user and the account does not exist, is not activated yet, or rejects the email for some internal reason.…

Hi, @Nina Lanyon, welcome to the community! I found a repository under your workspace that was over 3 GB, so I ran the GC against this repo and managed to reduce its size. Just to give you some context around the reason your repo size didn’t change after you deleted some files and pushed it, the remote repo still had the…

Hi, @Ben L, thank you for reaching out to Atlassian Community. Currently, it’s not possible to enforce this policy. The information available on a personal workspace is specific to the user and hence a second person cannot access it, even the org admin of this account. However, we do understand your business case, so we…

Hi, Christian. Thanks for your confirmation. I went ahead and removed your Bitbucket Cloud account (this account was empty, had 0 repositories). Please let me know if you have any additional questions regarding this subject. Kind regards, Caroline 

Hi, @[deleted], welcome to the community! Before we proceed with your request, could you please confirm if you want us to delete your own Bitbucket Cloud account linked to the email you used to add this comment? Thank you. Kind regards, Caroline 

Hi, @Corey Paye, thanks for the information. We reviewed your email and confirmed that it had a block on the server that prevented emails from being sent to you. This can occur when the system tries to send an email to the user and the account does not exist, is not activated yet, or rejects the email for some internal…

Hi, @dwilt_tns, Thanks for the confirmation! I'm glad to help. Kind regards, Caroline

Hi, @Viacheslav Snizhko, welcome to the community! Currently, each step has 4 GB of memory available, and you can also allocate additional memory to a step or to the whole pipeline. By specifying the size of 2x, you’ll have double the memory available, for example, 4 GB memory → 8 GB memory (2x pipelines will use twice the…

Hi, @Cian Dane, welcome to the community! Currently, it’s not possible to exclude pipelines from requiring Jira Issue key on commit messages, but we already have a feature request to implement that: * https://jira.atlassian.com/browse/BCLOUD-20855 I would suggest that you add your vote there (by selecting the Vote for this…

Hi, @dwilt_tns, thank you for reaching out to Atlassian Community. I found one repo owned by your workspace with a size of 2.0 GB, so I ran a git GC on it and its size is 1.6 GB now. I also would like to share with you that we have a feature request to allow users to mark repositories for git GC, as you can check here: *…

Hi, @[deleted], welcome to the community! You mentioned your email Id changed and when you try to register in Bitbucket Cloud, it always connects to the new mail id. In this case, I understand you created a second Bitbucket account with this new email, is that correct? If that’s the case, the error message you are…

Hi, @anat28dec! In this case, to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket they created with our support instead. Once the ticket is resolved, feel free to share the resolution here to help other community…

Hi, @Joe Dahl-Fisher, welcome to the community! As we will need to access the repository to remove this lock file, I went ahead and created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a link to the support…

Hi, Anamika! Thanks for the update, I'm glad to know the issue is resolved now! Kind regards, Caroline 

Hi, @imran malik, welcome to the community! I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. So I removed your email from this suppression list. Could you please test this and check if you receive the email now? Kind regards, Caroline

Hi, @Kurt Duyck, thank you for reaching out to Atlassian Community. It seems to be a network issue, so in order to further investigate what is causing this, could you please share the following information with us? * Is this problem happening using both HTTPS and SSH? * Is this issue affecting other repositories? In case…

Hi, @iRIX Software Engineering AG, welcome to the community! This has been a common issue, so we have created an article explaining How to get support for Bitbucket Cloud invitation and notification issues. I checked the pending invitations sent from the workspace you have access to and confirmed that one of the users who…

Hi, @SimbexItsupport, thank you for reaching out to Atlassian Community. This has been a common issue, so we have created an article explaining How to get support for Bitbucket Cloud invitation and notification issues. In order to further investigate what is happening with this account, would it be possible for this user…

Hi, @Dev. As I couldn’t find a Bitbucket Cloud account linked to the email you used to create your question, I would like to confirm if your repo is hosted in Bitbucket Cloud (https://bitbucket.org/) or Bitbucket server (self-hosted instance). If it is Bitbucket Cloud, could you please leave a reply to this question using…

Hi, @Seth, welcome to the community! I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. So I removed your email from this suppression list. Could you please ask them to transfer this repository to your workspace again and check if you receive the email…

Hi, @shohei satsuma, welcome to the community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Once the ticket is…

Hi, @Sumanth Anumolu, thank you for reaching out to Atlassian Community. Currently, it’s not possible to mount NFS in Pipelines, and we already have a feature request for that: * https://jira.atlassian.com/browse/BCLOUD-21388 An alternative would be to mount NFS on a different server and then transfer files to that server…

Hi, @Seth, welcome to the community! I would like to ask if you could please create a new question for your issue, providing details on the errors you see. We generally encourage users to create a new question for their issue instead of posting on someone else's question, because 1) the root cause and resolution may be…

Hi, @dbenedetto, I saw that you created a ticket with our support related to the same question and they have answered you there, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Kind regards, Caroline

Hi, Anamika, thank you for reaching out to Atlassian Community. Checking our internal logs, I can see the following error on your email: 421 4.4.0 [internal] no mail servers for this domain could be reached at this time Checking your domain, it seems there is a problem with your DNS settings. In case you would like to…

Hi, @gowtham.k, thank you for reaching out to Atlassian Community. License and billing cases are handled by the Customer Advocate team and you can open a ticket directly with them. In order to do that, you can follow this process: * Access https://support.atlassian.com/contact/ * Under the field What can we help you with?…