Caroline R Atlassian Team

Hi, Mik, thank you for reaching out to Atlassian Community. As we can’t share private information here, I went ahead and created an internal ticket for you using the email of your community account, so we can help you through this ticket. You should have received an email with a link to the support ticket. Just in case you…

Hi, @luk_96, welcome to the community! This limit is set to prevent abuse, requiring us to validate if it's an actual person with a real need for that. I went ahead and exempted your workspace, so you should be able to create more than 30 repositories now. Please let me know how it goes and feel free to share any…

Hi, @Salman Shtayeh, thanks for the confirmation. Please let me know if you receive the notifications after you change your primary email. Kind regards, Caroline 

Hi, @Shyam, thank you for reaching out to Atlassian Community. By the output you shared with us of git pull, apparently, your local main branch is not tracking the remote main branch: If you wish to set tracking information for this branch you can do so with:git branch --set-upstream-to=origin/<branch> master In this case,…

Hi, @Salman Shtayeh, thanks for the additional information. I understand you have added a new email as the primary address, so the email that could be blocked was an alias in your account, is that correct? If that’s the case, I went ahead and checked the aliases linked to your account and confirmed that one of them was…

Hi, @SureshMuniswamy, I couldn't find any other tickets linked to your account. Could you please share the number of this ticket with me? The ticket will be visible only to you and Atlassian staff, no one else can view its contents even if they have the URL. Thank you. Kind regards, Caroline 

Hi, @Shyam, Thanks for getting back to us! By your description, I understand you are referring to what’s called a Monorepo, a repository that contains more than one logical project (e.g. an iOS client and a web-application). We do have a very good tutorial that explains the concept, the challenges, and some strategies to…

Hi, @Ragupathi, I have created an internal ticket with our billing and license team, so they can contact you to resolve this issue. Please let me know if you have any questions. Kind regards, Caroline

Hi, @Huthefa, I saw that you created another question for this subject and Theodora has already provided you an answer, so you can refer to that for creating a report, and then let us know how it goes with creating a report and with the annotations. Looking forward to hearing from you. Kind regards, Caroline 

Hi, @Salman Shtayeh, welcome to the community! I checked the email associated with the account you used to create this question and confirmed there was no blocker on this address that could be causing a problem to receive our emails. Also, I can see the 2sv is enabled in this Bitbucket cloud account. With that said, could…

Hi, @Murat Gür, thank you for reaching out to Atlassian Community. Usually, when using git/pull requests, we would only merge in branch/commits into the 'develop' branch after it is tested, rather than merging everything into a singular branch to then be tested at that point. This would allow you to only have good/valid…

Hi, @Aleksandr Znakomskii, welcome to the community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Kind regards,…

Hi, @SureshMuniswamy, thank you for reaching out to Atlassian Community. On some occasions, the support team can help recover core repository content, as long as the deletion happened within the last 7 days. We are unable to recover metadata (like PRs, comments, issue tracker) or any content that was deleted past 7 days.…

Hi, @Kristin Lyons, thank you for reaching out to Atlassian Community. We do have groups and group-privileges endpoints that could be useful to you. Just to give you some context around our API, our old rest API 1.0 used to include endpoints that would allow these sorts of operations, however, the 1.0 API has been…

Hi, @themordeus, thank you for reaching out to Atlassian Community. Based on the problem description, it sounds like you might have logged in with a different Bitbucket account that doesn’t have access to those repositories. We may be able to assist if you can share the workspace id of the workspace that owns these repos.…

Hi, @Shyam, thank you for reaching out to Atlassian Community. Could you please give us more context about your business case? Why exactly do you want to have multiple applications in the same repository? With this information, we will be able to help you better. Looking forward to hearing from you. Kind regards, Caroline

Hi, Rob, thank you for reaching out to Atlassian Community. As you confirmed this is only affecting Bitbucket repositories, and they are actually small, this could be related to some problem in these repositories. In this case, could you please share the name of the repositories (masked with *** in the middle), so I can…

Hi, @jhenning, thank you for reaching out to Atlassian Community. Could you please tell me the last 3 letters of workspace and repository name? This way, I can identify it and run a GC on the remote repository to remove any dangling commits there, this might reduce the repo size. In case it doesn't reduce the repository, I…

Hi, @Sarath Nagarajan, Thanks for the update! I'm glad to know everything is working now. Please let us know in case you face this problem again. Kind regards, Caroline 

Hi, @Sarath Nagarajan, thank you for reaching out to Atlassian Community. Could you please add Debug: "true" in the Pipe configuration and share the output with us? This will help us to get more logs that can help us to investigate the issue further. Please feel free to share any additional information regarding this case.…

Hi, @Andrew Liew, thank you for reaching out to Atlassian Community. You will be able to claim it if you are considered the owner of this workspace. In order to understand who we consider the account owner and how we verify it on our side, I would recommend that you access the following article as it has a very good…

Hi, @Contour R&D administration, welcome to the community! In order to invite a user to your workspace, you can either add them to a group or add them to a specific repository. * If you invited the user to a specific group: * Open the workspace > go to Settings > User groups; * Access the group you want to invite them to;…

Hi, @Shyam, thank you for reaching out to Atlassian Community. If you don’t want to merge the entire feature branch to your test branch, I recommend that you use the git cherry-pick command. This is the act of picking a commit from a branch and applying it to another. In this case, you could run the command git log to find…

Hi, @Ze Fa, thanks for the confirmation! I'm glad to know everything is working fine now. Kind regards, Caroline 

Hi, Lauren! We generally encourage users to create a new question for their issue instead of posting on a previous question because 1) the root cause and resolution may be different for each case 2) a question can become cluttered and difficult to follow if we try to troubleshoot multiple users' issues in it. So, I would…

Hi, Lauren, thank you for reaching out to Atlassian Community. I ran the GC against your repository and managed to reduce its size to 259.9 MB. I also would like to share with you that we have a feature request to allow users to mark repositories for git GC, as you can check here: *…

Hi, @Meagan Hiatt, welcome to the community! As @Vishwas said, currently, the destination branch is always the branch that is configured as the Development branch under the branching model. In order to change that, you can access Repository settings > Branching model > under Development branch, you can select the main…

Hi, @Sumanth Anumolu, thank you for reaching out to Atlassian Community. We don't have much context about your local directory, but we do have a few suggestions that might help you: * Currently, Pipelines provides pre-defined cache locations for commonly used language tools, so you could use the pre-defined caches we have,…

Hi, @Ze Fa, welcome to the community! I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. So I removed your email from this suppression list. Could you please confirm if you receive the emails now? Kind regards, Caroline

Hi, Patrik. You can create one ticket with the list of users who haven’t received the invitation yet, no need to create a ticket for every user individually. About your second question related to the workspace ID, you have 2 options: * Usually, the person who invited the user creates the ticket to report this issue, so…