Caroline R Atlassian Team

Hi, Pedro, welcome to the community! I have created an internal ticket for you using the email of your community account. You should have received an email with a link to the support ticket. Just in case you haven't received it, please feel free to let me know and I can post the ticket URL here. The ticket will be visible…

Hi, @TerrenceRao, thank you for reaching out to Atlassian Community. As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a…

Hi, @servette, welcome to the community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Once the ticket is resolved,…

Hi, @daveloba, thank you for reaching out to Atlassian Community. As we cannot share this information publicly, I have created an internal ticket for you using the email of your community account. You should have received an email with a link to the support ticket. Just in case you haven't received it, please feel free to…

Hi, Rob! Thanks for your confirmation, I'm glad to help! 

Hi, David, thanks for the additional information. I understand that you would like to know how to have the clone directory accessed by different local users, is that correct? If that’s the case, this is a little bit out of our scope, as this is related to your OS. I believe the following links might help you: *…

Hi, Elias, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Once the ticket is resolved, feel free to share the…

Hi, @puru kovvuri, thank you for reaching out to Atlassian Community. Could you please confirm which type of authentication you are using when making this request? In case you are using Basic Auth, we have deprecated account passwords, so you need to use an app password (if you are not using one already). If you are using…

Hi, Douglas, welcome to the community! As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a link to the support ticket. Just…

Hi, @Vlad Bujoreanu, welcome to the community! I ran the GC against your repository and managed to reduce its size. I also would like to share with you that we have a feature request to allow users to mark repositories for git GC, as you can check here: * https://jira.atlassian.com/browse/BCLOUD-11593 Please consider…

Hi, @Kirby Bryant, I confirmed a bounce message was sent back to our email provider with a "Requested action not taken: mailbox unavailable" error. Once our email provider received the message, the email address was placed in a suppression list preventing any additional emails from being sent to the address. I removed your…

Hi, @Rob van der Lee, welcome to the community! For pull request workflows, the default target branch will be the one set as the Development branch on your Branching model (Repository settings > Branching model). There, you can select the main branch (the one you defined on your advanced settings) or a specific branch. In…

Hi, @Elias Balasis, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Once the ticket is resolved, feel free to share the…

Hi, @Glauber, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Once the ticket is resolved, feel free to share the…

Thanks for your confirmation, John! I'm glad to know it's working. 

Hi, @yeenfei, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Once the ticket is resolved, feel free to share the…

Hi, John! Welcome to the community! I confirmed that there was a Bitbucket account linked to the email you used to raise this question that was created in 2013 and it was set as inactive, so I reactivated it. Could you please try to access it now and let me know how it goes? Looking forward to hearing from you. Kind…

Hi, @David Benjamin, welcome to the community! In order to have multiple users working on a repository hosted in Bitbucket Cloud, you just need to add them to this repository. After that, they will be able to clone this repo to their local machines, work on it locally, and then push their changes to the remote repository.…

Hi, @SencerH, thank you for reaching out to Atlassian Community. Currently, we don’t have this option, however, we understand this would be a great feature, so I have created a feature request to add the ability to automatically append the decline message of declined pull requests to the Jira issue as a comment with the…

Hi, @d.perez.urruti, welcome to the community! I ran the GC against your repository and managed to reduce its size to 232.1 MB. I also would like to share with you that we have a feature request to allow users to mark repositories for git GC, as you can check here: * https://jira.atlassian.com/browse/BCLOUD-11593 Please…

Hi, @[deleted], welcome to the community! As this seems to be a question related to your license, I have created an internal ticket for you with our billing and license team. You should have received an email with a link to the support ticket. Just in case you haven't received it, please feel free to let me know and I can…

Hi, @Carmel Hayes, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Once the ticket is resolved, feel free to share the…

Hi, @[deleted], welcome to the community! Could you please confirm if this error you mentioned is showing in your build in Pipelines? One thing that could be happening is that someone has set a maximum amount of minutes a step can execute at a global level or at a step level. In order to check that, you can open your YML…

Hi, Jorge! Thanks for the information, I'm glad to know everything is working now. 

Hi, @Kirby Bryant. I reviewed your email and indeed it was in the suppression list with the following message: 550: 550 5.1.1 Requested action not taken: mailbox unavailable I have removed the block from your address. Please let me know if you receive the emails now. Kind regards, Caroline

Hi, @[deleted], welcome to the community! I couldn’t reproduce this behavior on my side and confirmed we haven’t received any other tickets related to this issue so far. In this case, could you please confirm if you are still facing this problem? In case you are, could you please proceed with the following tests? * This…

Hi, @Sofiya, welcome to the community! As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a link to the support ticket. Just…

Hi, @Jorge Pausa, welcome to the community! I tested this on my side and, when using the image you shared with us (node:16.14-alpine3.14), I was able to run the yarn install without errors. Could you please confirm if this is the image you have run in your pipelines? In case you are using this image, you can also run the…

Hi, Jamie! I see that someone created a ticket with our support related to this question and a support engineer has already sent a two-step verification recovery email, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on…

Hi, @Ben Smith, thank you for reaching out to Atlassian Community. With Atlassian access, it’s possible to enforce single sign-on. I see your account has Atlassian Access enabled, so your org admin should be able to require SSO by following the next steps: * Go to admin.atlassian.com. Select your organization if you have…