Caroline R Atlassian Team

Hi, @Aaditya Raj Karki, welcome to the community! I would like to ask if you could please create a new question for your issue, providing details on the errors you see. We encourage users to create a new question for their issue instead of posting on someone else's question because: 1) the root cause and resolution may be…

Hi, @Stephen Mitchell, welcome to the community! I understand they can’t enable MFA because they have a managed account, is that correct? If that’s the case, I would like to give you some context about MFA and 2sv: * MFA is related to the Atlassian account, so you enable it by accessing your Atlassian profile, and indeed…

Hi, @ashish basnet, Thanks for reporting this to us. There was an incident in which some of our outbound IP addresses were added to a spam blocklist. I found this response message from your mail server when we tried to send the password reset to that address: 550 spamcop.mimecast.org Blocked - see…

Hi, @Chris_Boyle, welcome to the community! Thank you for reporting this to us. There was an incident in which some of our outbound IP addresses were added to a spam blocklist. I found this response message from your mail server when we tried to send the password reset to that address: 550 spamcop.mimecast.org Blocked -…

Hi @유민영, I saw that you created a ticket with our billing and licensing team related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Once the ticket is resolved, feel free to…

Hi, @Mukul Rana, welcome to the community! Before we start, I would like to further understand the configuration you have in your repository. Do you have 2 yml files under this repo? Also, when you say that you are facing an issue when you merge your code from dev to stage pipeline, is it triggering a default definition in…

Hi, @Joan Arbelaez, thank you for reaching out to Atlassian Community. You could use our API endpoints to create the variables, this way you wouldn’t need to manually load them from the Bitbucket website and access each repository. These are our endpoints: * Workspace variables - Create a variable for a workspace *…

Thanks for your confirmation, @Ji Feng! I'm glad to help! Kind regards, Caroline 

Hi, @Dinesh Marella, welcome to the community! Currently, Bitbucket Cloud does not have service accounts, but we have the following feature request to have this functionality implemented: * Ability to use Service account on Bitbucket Cloud I would suggest that you add your vote there (by selecting the Vote for this…

Hi, @Alexei.Yugov, welcome to the community! Checking your account, I see that you have enabled the MFA for your Atlassian account, however, the 2sv for Bitbucket Cloud is a different thing, and this one is currently disabled on your account. In order to enable the 2sv for your BB account, you can follow the next steps: *…

Hi, @Ji Feng, welcome to the community! I confirmed that your Bitbucket account was set as inactive because you haven't logged in for a long time, so I reactivated it. Could you please try to access it now and let me know how it goes? Looking forward to hearing from you. Kind regards, Caroline

Hi, @bmdinteractive, thank you for reaching out to Atlassian Community. As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a…

Hi, @Jean-Paul, thank you for reaching out to Atlassian Community. I ran the GC against your repositories and managed to reduce their size. I also would like to share with you that we have a feature request to allow users to mark repositories for git GC, as you can check here: *…

Hi, @Nizar Al-Bahri, welcome to Atlassian Community! As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a link to the…

Hi, @manoj kumar, welcome to the community! I would recommend you follow the example of Kubernetes spec for a self-hosted runner that we have in our official documentation: * How do I setup Pipelines Runner with Kubernetes? Please feel free to let me know if you have any questions. Kind regards, Caroline

Hi, @Sasikumar Viswanathan, welcome to the community! I checked with the responsible team and they confirmed we currently don't have a Bitbucket certification on the roadmap this year. Kind regards, Caroline

Hi @anil.p, welcome to the community! It's a bit hard to say what happened without accessing the repository in question. I see that you have access to a paid workspace, so I have created an internal ticket for you using the email of your community account. You should have received an email with a link to the support…

Hi, @travistst, thank you for reaching out to Atlassian Community. You are correct, credentials and commit authors are two separate concepts and are unrelated to each other. So, when a push is made to Bitbucket, we receive the user credentials and check if the provided credentials are able to push to the repository the…

Hi @Vinayakam R K, thank you for reaching out to Atlassian Community. I understand that you have a repository that locally is showing 7GB, however when you push it to Bitbucket Cloud, the repository size is 2GB, is that correct? If that’s the case, it might be because some files are being tracked as LFS, or Git is…

Hi @brianjaod, thanks for your confirmation! To give you some context around the git GC process, Bitbucket triggers a garbage collection on the repository after each push, however aggressive GC is triggered by Git once the unreachable/dangling objects become older than 30 days. For this reason, there is no need for us to…

Hi @Adrian Moica, I'm afraid that filtering does not work with Pipelines API endpoint. You may be able to filter the results using another tool that filters JSON data, like jq, and then use the following API endpoint to trigger a pipelines build: *…

Hi @santhoshiinerds, this is the link to your ticket: * https://support.atlassian.com/requests/BBS-192001 Kind regards, Caroline

Hi, @Wira Sakti, welcome to Atlassian Community! As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a link to the support…

Hi, @Patrick El Hage, welcome to Atlassian Community! As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a link to the…

Hi, @brianjaod, thank you for reaching out to Atlassian Community. We have run a GC against the repository you mentioned and we were able to reduce its size from 627.1 MB to 2.4 MB. Could you please confirm if there is any other repository you need to run a GC? Let me know if you have any additional questions or concerns…

Hi, @sarel_b, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Once the ticket is resolved, feel free to share the…

Hi, @santhoshiinerds, thank you for reaching out to Atlassian Community. As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with…

Hi, @Anton, welcome to the community! I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. Now I removed your address from this suppression list. Could you please confirm if you receive the notifications now? Kind regards, Caroline 

Hi @Michael Prado, thanks for your update. In this case, we will need to access these repos to further investigate what is causing this issue, so I have created an internal ticket for you using the email of your community account. You should have received an email with a link to the support ticket. Just in case you haven't…

Hi @brianjaod, I would like to ask if you could please create a new question for your issue, providing details on the errors you see and also whether it concerns a Bitbucket Cloud or Bitbucket Server repo. We generally encourage users to create a new question for their issue instead of posting on someone else's question,…