Victor Law - Ricksoft Community Champion

Hi @Mathew Lederman Based on the behavior, I suspect a workflow property configured in the workflow restricts the client project role from commenting on a specific status. Perhaps you can check in the workflow properties with the step as documented:…

Hi @ezra bibby Welcome to the community. Yes, you can set up and configure the email with your company domains with the steps listed in the following document: * https://support.atlassian.com/organization-administration/docs/what-are-the-steps-for-setting-up-custom-email-addresses/ *…

Hi @Janek Schumann During re-indexing, the Scripted field executes a search for every Jira issue. However, this is expected to fail during locked-down re-indexing, as the indexes are not operational then. (It is not wrong on the code level, but the search will not work during the locked-down re-indexing) If possible, avoid…

Hi @Vincent.Brichet Here is another similar case in the community: https://community.atlassian.com/t5/Jira-questions/Re-Potential-effects-on-API-calls-and-reporting-tools-du/qaq-p/2770852/comment-id/1038731#M1038731 Thank you.

Hi @Vincent.Brichet Yes, the REST API configured in the automation will not work if the endpoint is not updated to DEF.atlassian.net. Thank you.

Hi @Tarek Hassan Outgoing (SMTP) and incoming mail servers are using different ports. Since you are trying to configure an incoming mail server with IMAP, please verify with your network team if the following ports are whitelisted: * IMAP: 143 * SECURE_IMAP: 993…

Hi @khan eduvation Welcome to the community. I strongly suggest you raise a ticket with Atlassian, and the team will assist you with that: https://support.atlassian.com/contact/# Thank you.

Hi @Tarek Hassan Welcome to the community! Based on the error provided, Jira cannot connect to the Microsoft Outlook Exchange Server/Service. Your company network is likely restricted to the outbound/inbound network connection, which requires your network team to whitelist it. Thank you.

Hi @Vincent.Brichet Welcome to the community! Based on my experience, It will redirect the traffic and users on UI but affect the endpoint URL configured in the Automation. In this case, I highly recommend identifying the Automation configured with the endpoint before changing the environment URL. Thank you.

Hi @Tina I suggest you consider implementing an Issue Security Scheme that allows users to restrict Jira issues to specific project roles or users. https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/ Thank you.

Hi @Amit Chauhan Welcome to the community. By default, JSM Cloud is showing when the user created the request at the top of the request in the customer portal as below: Thank you.

Hi @Dean When a user account is removed from AD, the corresponding user account in Jira and Confluence should be deactivated. It will be reactivated if an account with the same username is created or reactivated in AD. Thank you.

Hi @Arianne dos Santos Romig Welcome to the community. Based on the error, CloudFront limits access due to high traffic. I would suggest you reach out to Atlassian Support: https://support.atlassian.com/contact/#/ Thank you.

Hi @Tsz Tong Welcome to the community. Yes, it is possible. You can create a Kanban associated with a JQL filter that returns the Jira issues from the corresponding Jira projects. https://support.atlassian.com/jira-software-cloud/docs/create-a-board-based-on-filters/ Thank you.

Hi @renato pereira dos santos e silva Welcome to the community. I strongly suggest you raise a support ticket directly with the Atlassian Support team for assistance with the subscription cancellation. https://support.atlassian.com/contact/#/ The community has no permission or access to assist you with canceling your…

Hi @Sock Monster Welcome to the community. You may follow the steps in the following documents to cancel the subscription. https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/ Thank you.

Hi @telc Welcome to the community. I strongly suggest you raise a support ticket directly with the Atlassian Support team regarding the data residency migration. The community does not have visibility into the status of migration. https://support.atlassian.com/contact/#/ Thank you.

Hi @Omri Zeman Can you please share a screenshot of the automation's audit log and the workflow associated with the Request Type? I suspect no transition allows the automation to transition the Jira issue from the created issue status to the Cancelled workflow status. Thank you.

Hi @Sagar Shikeria Welcome to the community. I strongly recommend exploring Jira automation, which allows the project admin to auto-close or cancel a Jira issue if a particular condition is met. Here are some useful documents that you may refer: *…

Hi @ijohnnee3 sim3 Welcome to the community. I recommend contacting your company's IT team or Atlassian administrator for environmental access. As a community, we do not have the necessary permissions to grant you access. Thank you!

Hi @Pedro Pereira Welcome to the community. I suggest checking with the Confluence space admin if the page or parent page is restricted. https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions/#Change-who-can-view-or-edit-content In some cases, you might be granted a Confluence space, but the…

Hi @Sailanbaba Lnu (External) Welcome to the community. It is expected behavior and default limit in Jira DC. You may need to contact your Jira admin to increase the export limit with the steps as documented in the following document:…

Hi @Andrew Prowse Deleted Jira issues cannot be restored unless your team generates and stores a backup locally. I would strongly suggest you and your team create a backup regularly with the native Jira backup or the third-party backup solutions. * Native Jira Cloud…

Hi @Ratih Ebtania Can you please verify if the Resolution field is set for the Jira issues you refer to? I suspect there is no value set for the Jira issues. https://confluence.atlassian.com/jirakb/unresolved-showing-up-as-a-resolution-for-resolved-issues-163938438.html Thank you.

Hi @Saby Rastoder Welcome to the community. Perhaps you can refer to the steps as documented in the following page on how to remove the organization in Atlassian Guard: https://support.atlassian.com/organization-administration/docs/delete-your-organization/ Thank you.

Hi @Sara Perez Welcome to the community. I suggest submitting a ticket to Atlassian Support, as this could be a regional or environment-specific issue. https://support.atlassian.com/contact/#/ On top of that, you may monitor if there is any known performance degradation on the Atlassian Status page:…

Hi @srini nall I suggest you check with the space admin, as permission to delete is granted on the Confluence space level. https://support.atlassian.com/confluence-cloud/docs/assign-space-permissions/ Thank you.

Hi @srini nall I tested with the same REST API as documented below, and it works: https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-page/#api-pages-id-delete As a side note, I think you might need to correct the backslash usage in your command: * The backslash (\) is used to indicate that a space follows a…

Hi @Yousif Hassan I think here are the main differences between using different terms for company vs. team-managed projects. * Company-managed Projects (Permissions & People):* Permission schemes define what roles can do * People specify who is assigned to those roles. * Team-managed Projects (Access):* Combines who has…

Hi @dan.zaidi Welcome to the community. It is not supported as Jira always sends notifications to the individual user's account email address. Perhaps you can consider creating a mailing list that includes the users and a Jira user account associated with the mailing list email address. Thank you.