Victor Law - Ricksoft

Hi @King_ Lee As others have noted, Jira doesn’t currently offer a native way to clone multiple issues at once via its standard bulk operations. If a Marketplace app is an option, Excel-like Bulk Issue Editor for Jira Cloud provides a floating bulk operation bar where you can select multiple issues and clone them in a…

in Clone multiple issues at once? Comment by Victor Law - Ricksoft September 2

Hi @aokeeffe_guidewire_com Jira does not natively support exporting multiple values from a field such as Sprint into a single CSV column, and you may refer to the following ticket from Atlassian: https://jira.atlassian.com/browse/JRACLOUD-63747 However, you can try the Excel-like Bulk Issue Editor for Jira app, which lets…

in Need ability to report on 'Current Sprint' (in a single Sprint column) when exporting to CSV Comment by Victor Law - Ricksoft August 28

HI @selcuk alimdar Administering a Jira space/project doesn't automatically permit you to delete Jira work items/issues in the Company-managed space. Please review the permission scheme and ensure that the project role you belong to has the Delete issues permission.…

in Unable to Delete Issue in Company-Managed Business Space on Jira Cloud Free Plan Comment by Victor Law - Ricksoft August 16

Hi @Kal Sze It is possible to update the Access settings for a Team-managed project/space using the steps below: 1. From your space's sidebar, select Space settings, then Access. 2. Under Space access, select Change space access. 3. Choose the level of access you want to give, then select Change. You may refer to the…

in How do I toggle the privacy of an existing project? Comment by Victor Law - Ricksoft August 15

Hi @Suhas Kurse Can you please share a screenshot of the app/error as suggested by @Tomislav Tobijas There are a few apps in the Atlassian Marketplace that allow Excel to be embedded in a Confluence page, and it could also be the native spreadsheet macro in Confluence. We will need more context before we can assist further…

in How can we enter new data into a spreadsheet and save it on going? Comment by Victor Law - Ricksoft August 12

Hi @Tricia Wegner Welcome to the Atlassian Community! Here are a few key strategy takeaways that are crucial to plan for when migrating from Jira + Confluence DC to Cloud: * Audit & Cleanup First: Identify inactive projects/spaces and audit custom fields, workflows, and unused apps. Archiving or purging unnecessary data…

in Migrating from On-Prem to Cloud: What do you wish you knew soon after migration completed? Comment by Victor Law - Ricksoft August 8

Hi @Vassallo_ Gloria Yes, Atlassian recently removed the "Copy to clipboard" feature on Jira Cloud. https://jira.atlassian.com/browse/JSDCLOUD-18884 If you are looking to copy only selected issues to your clipboard, you might find the Excel-like Bulk Issue Editor for Jira app useful. Disclosure: I'm part of the Ricksoft…

in Copy to clipboard option Comment by Victor Law - Ricksoft August 4

Hi @Ekra Hossain Welcome to the Atlassian Community. Jira Cloud doesn't currently provide a native way to copy multiple issues from the List view. The previous "Copy to clipboard" bulk action is no longer available in the new unified List experience, and there isn't an equivalent replacement available today.…

in I cannot copy multiple tickets from the list Comment by Victor Law - Ricksoft August 3

Hi @kshridvipa7878 It is only available for Company-managed space, and your Jira admin is required to enable the parallel sprint with the steps as stated in the following document: https://support.atlassian.com/jira-software-cloud/docs/use-parallel-sprints Thank you.

in How can I run multiple active sprints simultaneously in Jira? Comment by Victor Law - Ricksoft July 10

Hi @Mamidipaka Pavan Kumar, Welcome to the community! As @Mikael Sandberg mentioned, field-level security (restricting edit/view access to a specific field based on user roles) is not supported out of the box in Jira. While you can use workflow properties to restrict editing for the entire issue based on groups or roles,…

in how to make a field value read only for everyone except admins after creating a ticket. Comment by Victor Law - Ricksoft June 27

Hi @Luojia I have removed the screenshots from the post that contain your email address for security reasons. Thank you.

in but I am still being prompted that I don't have the access rights. Comment by Victor Law - Ricksoft June 23

Hi @Luojia Welcome to the community. Likely, your Jira administrator has not assigned a Jira user license to your account in that environment. While you may be able to log in and authenticate successfully, access to Jira also requires an application license. As this is an Atlassian Community forum, community members do not…

in but I am still being prompted that I don't have the access rights. Comment by Victor Law - Ricksoft June 23

Hi @Scott Derderian Could you share a bit more about your use case and requirements? * Are both Confluence instances Cloud, or is this a migration or synchronization between DC and Cloud? * Do you need one-time content copying, scheduled synchronization, or continuous replication? * Are you looking to synchronize…

in Add ons to facilitate content replication between two Confluence Instances Comment by Victor Law - Ricksoft June 19

Hi @Sandro Santos Sorry for the delay. Yes, this is supported in the Excel-like Tables for Jira app through Jira Field Mapping. The mapped field will use the values available based on the Jira field context configured for the issue. You can find more details in our documentation:…

in Alternatives to Table Grid Comment by Victor Law - Ricksoft June 5

Hi @zoe Robson In addition to what @Trudy P Claspill suggested, I strongly recommend reviewing the JSM space permissions, especially the Customer permissions and Customer sharing settings, as this is often due to portal visibility or organization sharing configuration. For sensitive requests, implementing an Issue Security…

in How can I stop tickets being visible to other employees? Comment by Victor Law - Ricksoft May 26

Hi @Sandro Santos Welcome to the community! Could you share which features you use most in Table Grid? That would help the community suggest the best alternative. You may also want to evaluate the Excel-like Tables for Jira app by Ricksoft (disclosure: I work for Ricksoft). It provides a spreadsheet-style experience…

in Alternatives to Table Grid Comment by Victor Law - Ricksoft May 26

Hi @Simon_NGPILOT_ It is recommended that you share a screenshot of the macros and the error you are encountering, as it is hard for the community to assist you without knowing which apps and error you are referring to. Thank you.

in Confluence all macro apps not work Comment by Victor Law - Ricksoft May 24

Hi @Nestor Rodriguez If you are referring to the ProForma forms data, then it is purely just with JCMA. Thank you.

in Jira DC to Cloud Migration - Proforma in Software projects Comment by Victor Law - Ricksoft May 22

Hi @Bertrand Welcome to the community! As suggested by other community members, this is not currently possible with the native JQL function in Jira. As an alternative, you might consider using Excel-like Bulk Issue Editor for Jira, which provides Excel-style sorting and filtering to help organize issues more flexibly.…

in How to have ORDER BY to only have current Sprint taken into account Comment by Victor Law - Ricksoft April 6

Hi @Adam Swan Welcome to the community. Have you tried checking on the Global Permission in Confluence? https://support.atlassian.com/confluence-cloud/docs/manage-global-permissions/ There is a different permission available for creating personal space in Confluence: Thank you.

in User can't create personal space Comment by Victor Law - Ricksoft March 20

Hi @Catherine Jarosz Based on your requirements, I think you might want to consider removing all the users from the Notification Scheme's Work item commented and configure Automation based on the comment instead, to notify the users when a comment is created with a customized message: *…

in Remove comment content from emails for company managed projects Jira Software Cloud Comment by Victor Law - Ricksoft March 4

Hi @John Black I think you can probably consider setting up user provisioning and SAML SSO for the JSM customer: https://support.atlassian.com/atlassian-cloud/kb/user-provisioning-and-saml-single-sign-on-for-jira-service-management-customers/ In this case, you can ensure that customers in the directory have access to your…

in Jira Portal Customer Access Comment by Victor Law - Ricksoft February 27

Hi @khushboo_puri The Team field is NOT supported yet for the two-dimensional filter gatget yet, and here is the official ticket from Atlassian: https://jira.atlassian.com/browse/JRACLOUD-87800 Thank you.

in Team field not appearing in two dimentional gadget Comment by Victor Law - Ricksoft February 27

Hi @joanna_natial Have you checked the Create screen for the target space/project associated with the Operational (CCG & HC) Payment issue type? I suspect the Assignee field has NOT been added to the Creation screen in the target project yet, which likely caused the issue. Here is the official document from Atlassian, but…

in Auto assign Assigne field Comment by Victor Law - Ricksoft February 26

Hi @Nathan Neben The Date Time Picker is a standard Jira custom field type. It can't be created directly at the Team-managed project level because it isn’t listed among the custom field types supported in Team-managed spaces/projects.…

in Is Date Time Picker no longer a custom field type option? Comment by Victor Law - Ricksoft February 25

Hi @Dillon Fallstrom Only the organization administrator can disable Rovo, and it will turn off the feature for the site, not for individual users. Here are the steps on how to disable it on the site-level: https://support.atlassian.com/organization-administration/docs/deactivate-ai-in-apps/ Thank you.

in Is it possible to turn off rovo? Comment by Victor Law - Ricksoft February 25

Hi @Trudy P Claspill I successfully migrated the ProForma forms and configurations from Jira Data Center to Jira Cloud for Software projects about 1 year+ ago (it might be different now). The migrated forms, along with their data and configurations, are still fully accessible to both users and administrators. However, in…

in Jira DC to Cloud Migration - Proforma in Software projects Comment by Victor Law - Ricksoft February 25

Hi @Alex Curry It depends on whether the third automations/integrations were set up using the user account (for example, via account authentication or an API token). If you’re referring to Jira Automation rules, please make sure the Rule Actor currently tied to that user is reassigned to either a new account or the…

in If an org admin has left the compnay Comment by Victor Law - Ricksoft February 23

Hi @Rob Hean In my experience working with enterprise organizations that manage multiple sites, one of the biggest challenges is maintaining content consistency without adding extra overhead. A practical approach is to designate a single Master site or space as the main content hub, then synchronize that content across…

in Cross-Organization or Cross-Site Company Hub? Comment by Victor Law - Ricksoft February 21

Hi @Antony Vijay Welcome to the community. Perhaps you can consider adding a workflow transition screen with a condition restricted to the project admin role. https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/#Conditions Thank you.

in How to Restrict Editing of Assets Field (Insight) to Only Project Administrators in Jira Cloud? Comment by Victor Law - Ricksoft February 17

Victor Law - Ricksoft Community Champion

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