Victor Law - Ricksoft Community Champion

Hi @Holm Jiang Welcome to the community. Based on the provided URL, it appears to be a One Atlassian cloud demo site that may have been deactivated/removed. A demo site typically lasts only a few months. I recommend checking with the partner or administrator who granted you access to the environment or requesting a new…

Hi @melanie_boehmer Based on your requirements, you may consider the Premium support offering to be eligible for phone call support. Once you have signed up for the service, you should receive the direct phone number from your Account Manager.…

Hi @Ingo Mohr I don't think it is supported in Jira Cloud as of today, and here is the suggestion ticket for this request that I found for Jira Cloud: https://jira.atlassian.com/browse/JRACLOUD-16325 Thank you.

Hi @Sumitha.Eramangalath Welcome to the community. If you are referring to the API token generated via the profile, you can set an expiry date during the token generation. https://id.atlassian.com/manage-profile/security/api-tokens Thank you.

Hi @augustine_rodrigues Welcome to the community. Can you verify if there is a warning that states your account is a Managed Account on the following page? https://id.atlassian.com/manage-profile/email If so, you are required to contact your org admin or IT to update the email domain, as the community does not have…

Hi @bytelabs Welcome to the community. If you are using the free plan and haven't login to the site for over 3 months, the site will be suspended and will be deleted after 6 months, as stated by Atlassian in the following FAQ:…

Hi @Keller Xu Welcome to the community. It appears that your administrator has removed your license for the Jira application. Hence, you are redirected to the Jira Service Management portal as a customer. I would strongly suggest contacting your IT or Jira administrator for further assistance. Thank you.

Hi @kavish Welcome to the community. Yes, it is a legit email from Atlassian, and you can further verify that with the mailed-by and signed-by as below: Thank you.

Hi @BznsBuilder Welcome to the community. It depends on whether you have created a full site backup before the upload. Importing the full backup will wipe off and replace the site environment with the backup data. https://support.atlassian.com/jira-cloud-administration/docs/export-issues/ Alternatively, you can consider a…

Hi @Jeniffer Kamaraj Welcome to the community! Agree with @Aaron Pavez _ServiceRocket_ JQL alone will not provide you with the number of issues per project. However, you can utilize the Issue Statistics / Work item Statistics gadget from the Jira Dashboard with a JQL filter that includes the corresponding Jira projects.…

Hi @Caslav Mitic Welcome to the community. You must complete at least one import to access the page that allows you to download the configuration file for any future import. Here is the guide from Atlassian:…

Hi @Chandini Gopalkrishna Welcome to the community. Based on the description, you seem to have not been granted permission to Delete work items in the corresponding project. I strongly recommend you check with the project or Jira admin to assist you with removing the user story or grant you access to the corresponding…

Hi @Filipe Paixao De Lima Log action + audit log is my go-to method to track and trace what went wrong in Jira Automation: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-action Log action can capture the status code or return bodies from APIs or smart values. Thank you.

Hi @Macors Romain Have you updated the base URL in the Confluence application after the server migration? Perhaps you may refer to the following document on how to find and replace all the hard-coded URLs in Confluence via DB:…

Hi @Chavali_ HemanthSubbarao It is mainly you are editing an active workflow associated with a project. In this case, you can clone the current workflow, edit it, and replace it with the updated workflow. You may refer to the following document for the full guide:…

Hi Mona, By default, Jira will transfer the existing Jira issues to a new workflow if you are replacing the existing workflow. If you are creating a new workflow associated with a new issue type, then you must Move the tickets to the latest issue type associated with the newly created workflow.…

Hi @Marina Jambrošić Welcome to the community. Have you enabled the Require admin review option under the Product Request settings? * https://support.atlassian.com/organization-administration/docs/update-product-request-settings/ * https://jira.atlassian.com/browse/ACCESS-1766 Thank you.

Hi @Vital.Semos Welcome to the community. Here is a screenshot of the default authentication policy once you have verified the domain. This policy will only apply to your organization's users after you verify the domain and claim the user accounts as managed user accounts. Thank you.

Hi @Sam Frank Atlassian has renamed Issue to Work Item, including any term related to it, and Issue Type to Work Type is just one change. * https://support.atlassian.com/jira-software-cloud/docs/what-is-an-issue/ * https://support.atlassian.com/jira-cloud-administration/docs/add-edit-and-delete-an-issue-type/ These changes…

Hi @lchurch I suspect it is due to the same bug reported in the following post as well: https://community.atlassian.com/forums/Confluence-questions/Children-display-macro-not-updating-automatically/qaq-p/1527458 Thank you.

Hi @lchurch Welcome to the community. I believe you are referring to the Child pages macro: https://support.atlassian.com/confluence-cloud/docs/insert-the-child-pages-macro/ Thank you.

Hi @Arshad mohammed As @Jack Brickey suggests, please get in touch with your organization's Jira administrator or project administrator to request access to the relevant project. Atlassian community does not have the authority to grant access to your company's Jira.

Hi @Tim H_ You might consider adding a field for agents to input the user's email address. Then, using Automation and the REST API, you can: Automatically create a Jira Service Desk Customer account for the user using their email address. Update the issue by reassigning the Reporter field to that newly created customer.…

Hi @Lipsa Mohapatra Welcome to the community. If you are trying to configure the incoming mail server with Jira DC, you should refer to SECURE_IMAP or SECURE_POP. https://confluence.atlassian.com/adminjiraserver/configuring-an-incoming-mail-server-with-pop-imap-or-microsoft-graph-api-1283491700.html Similarly, if you are…

Hi @Ronnie Teblum Welcome to the community. I would strongly suggest contacting the support team in Balsamiq directly if it is a bug or misconfiguration issue with the new version. https://balsamiq.com/support/ Thank you.

Hi @Zuha Shah Syed It seems like your new account has not been granted proper permissions. Please ensure that your Jira administrator grants you the appropriate permissions for your specific project according to the project type below: Team-managed projects Company-managed projects Thank you.

Hi @Zuha Shah Syed Welcome to the community. Based on the scenario, I recommend checking with your Jira administrator to confirm whether they updated the email on your account or created a new one for you. They may have created a new account and revoked access to your previous one, which could be causing the issue. I…

Hi @Louis Lim Welcome to the community. Yes, JSM supports data residency in Singapore, and you can update with the steps as stated below: https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/ Thank you.

Hi @László Kíra Welcome to the community. There are a few apps that allow synchronization/import the EntraID into JSM's Asset: * JSM Assets (by Atlassian - free, but does not support auto synchronization at the moment) * Azure AD (Microsoft Entra ID) Importer for JSM Assets Thank you.

Hi @cathay-ins Welcome to the community. Can you try to update the address via the Atlassian admin portal, as stated in the following document? https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-billing-address/ Thank you.