Tomislav Tobijas Community Champion

Hi @오차필 , I believe the general recommendation from Atlassian is to use non-Chromium browsers like Firefox or Safari, but as you've mentioned, this also appears to be an issue in Firefox, so that's not an option 😕 There are a couple of reported bugs when it comes to Korean characters, but I'm not sure this specific…

Hi @KG , If you downgrade from the Loom Business plan (to the Starter plan), the following will happen: * You will still have access to all videos created while on Business plan (incl. those longer than 5 mins) * Anyone with the link to those videos will still be able to view them, even if the video exceeds the free plan's…

@Shubhada Ramanathan uh, from my knowledge, one of the main sites Atlassian uses is hello.atlassian.net (but I might be wrong here). I don't work for Atlassian, so I'm not sure what channels you guys are using, but there's definitelly an internal Slack workspace you should be part of, or maybe try to check with your…

@Sravani Vennapusa can you maybe take a screenshot of the notification (you can blur/remove sensitive content) Some key things to take a look at: * Who is the sender of the email * What's the title of the email * What's the email body You could also reach out to Atlassian Support if that's easier, as they can probably see…

Hmmm, are you on Windows or on Mac @jaumesagues ? Also, which version of Sourcetree are you using? Note that it may differ between GitHub Enterprise and GitHub.com (personal accounts) when it comes to the authentication process. I've tried this method with my personal account, and it worked (as described in the previous…

Hey @Schuuudi , Yeah, you could create a new question by navigating to Community / Q&A / Rovo / Questions and by selecting "Ask a question" button at the top (this basically opens a new window where you can ask a question for pretty much any product/app that's available) But, as discussed here, the general idea should be…

Hey @Jayen Ashar , I might be wrong, but I believe this is not yet supported > there's this open feature request related to action items and managing them via JQL or REST API: JRACLOUD-85414: Manage Action items in Jira via JQL or REST API or Automations I know people are mainly struggling with getting that via REST APIs…

Hi @Vishakha Ghaghada , Are we talking just about adjusting the size/width of the right side of the work item view (containing Details and More fields sections)? If so, you should be able to adjust the width or completely hide the right side of the view by clicking on dragging that vertical bar between the two sections.…

Hey @Shubhada Ramanathan , I believe this might be best to ask within some internal channels, as I can see you're part of the official Atlassian team :) Cheers, Tobi

Hi @Sastikumarkc , If you attach an MS Word file directly to the item, there should be a button for preview, which users can click to 'expand' the document in some preview panel. If you simply embed an MS Word document from another platform (e.g., OneDrive/SharePoint), you can check these steps (applies also to Jira).…

Happy Thanksgiving to everyone who celebrates! 🦃🍁

Hi @sravani vennapusa , Users could check if they are: * Watching the page, space, or blog * Subscribed to Daily Digest emails * Have "Autowatch" enabled (automatically watches content they edit or create) Potentially, there is some kind of automation rule that sends these emails, so you could check that as well. 👀 If you…

Hi @Maria Economou , Can you just check you are using team-managed or company-managed space type? There's a slight difference between the two when it comes to assigning permissions. In general, users should have assignable user permissions in order to be able to select them in the Assignee fields. So, check that and check…

Uh, might be the best bet to ask this question in the Developer community @David Hüpfl I believe there are a lot of folks who could help out with this. Cheers, Tobi

Hi @Andres Oss , I don't think there's a setting available for company-wide or user-level override to change this behavior back. This feature was announced here: Introducing the global preview panel: All the context, right where you work What could be a workaround is to use the scroll bar/wheel button to open the item in a…

Hi @Vrushali Chavan , I believe Atlassian does not provide a default "Confluence source system owner" for connector requests. The 'owner' is typically an internal admin or stakeholder within your org who manages the Confluence site. As Fadoua said, it would be the best bet to contact your internal IT or Atlassian admin…

Hey @Mark Perew , Are you referring to Live Search macro or to something else? If so, I've tried multiple different ways, but it will always open content in the current tab (as you've noticed). I've also checked JAC, but couldn't find any open suggestions related to this. What you could do here is to reach out to Atlassian…

Hi @Varvara K_ , If I understood this right, you would like to flag a ticket from a specific view (e.g. queue or dashboard). In general, flagging is a feature only available in Jira and not in JSM, and there's an open ticket related to it: JSDCLOUD-8481: Have the ability to "Add Flag" and "Remove Flag" from "..." menu If…

@Ken Young I've reached out to Community support staff to see if they can clarify what will be working and what not, depending on which licenses you have (JSM, Compass or both). Docs also say different things - mixing up what's available and what's not when it comes to the Operations feature 👀

Thanks for sharing the additional info @Oli ! I'm not using Sentry myself, so I cannot say much, but from what I've gathered through official docs, that should pretty much be it. The only additional information I've found is these troubleshooting steps. 👀 Official documentation also points to Atlassian Support as a support…

@Vladimir Bagazov, yeah... you'll definitelly need to raise a ticket for this one > Atlassian Support I usually forward those browser logs to them as they have dedicated representatives for this. As said above, you'll have to be a product/app admin to create a support ticket via the linked official channel. If you're not…

Hi @Jens Odborg , There's some mention of that here (although, for Bitbucket): Troubleshooting Bitbucket Git issues Apparently, using forward slashes or mixing both types can cause unexpected behavior or errors in Windows applications, including Sourcetree. Seems like the only workaround would be to use backslashes in…

@Sidney Sanders, quick update from the dev team: I wanted to share an update from our internal development team: Root Cause Identified: Our team has confirmed there is a known issue affecting worklog comments and the display of logged time in the Jira mobile app. Fix in Progress: The team has already started working on a…

Hi @Guro , Unfortunately no. In "Space(s) and content item(s)" you could specify the current parent page, which would then display tasks only from that page. However, this is not scalable - meaning if you need to select multiple pages, you would need to do it manually instead of dynamically. You could check if there are…

Hi @andrea.kunz-ext , In Jira Plans, if you click on View settings in the right side of the plan, you will be able to see the option "Group by" where you can select different options, including the Label field. Then, you can manually create groups and add labels to each group. It can be 1:1 > meaning 1 group = 1 label, but…

Hey @Oli , Does this happen only for "None" category/level or for each one? I've just tested this, and it seems to be the caching issue Alexander mentioned, specifically, a browser issue. For example, I'm mostly using Brave, and each time I select the filter for Scorecard status, it loads the results briefly and…

Hi @Oli , It might be worth pinging Atlassian Support and asking them if they can open a new bug ticket on JAC. I haven't managed to find anything related to it. This might be a known limitation related to filtering, but still, it might be good to check with the official support team if they are aware and if there's…

Uuu, this is nice! 👏 Definitelly going to try it out 🙂

Hi @SAtlass , Have you managed to sort this out in the meantime? From the message, it would seem that QMetry's API is not receiving the custom field in the expected format or location in your payload. You could check: * Field mapping and configuration - ensure that "customid" is correctly mapped. * Payload format - this…

Hi @Normann P_ Nielsen _Netic_ , From what I know, there's no official newer version of this plugin for Jira 10. You'd probably need to rebuild it against the Jira SDK and update any deprecated APIs or methods. Not sure if you'll find the answer here, but you could browse and/or ask this in Developer community. There are…