Tomislav Tobijas Community Champion

Hi @Anthony Guzman Just to clarify, are you using the Smart Courses for Confluence app to embed Microsoft Forms? Also, could you share whether you're using Confluence Cloud or Data Center, and whether the forms stopped working recently or have never displayed correctly? 👀 Since this appears to involve a third-party app,…

Hey there (I'm still not sure how to use tag/@mention thing here 😅) I've tried replicating this within my test site but didn't manage to do so 👀 Any chance you can share an example of what things look like on your end? I think it could be that Jira's wiki markup and rich text editor can be sensitive to hidden characters…

Hi @larry.lian, Just to add to Sarah's suggestions, I'd recommend reaching out to Atlassian Support directly, as they should be able to investigate your account and workspace access issues. 🎟️ There are a few options: Loom Support – How to contact Support – an official Community article explaining how to reach Loom…

😯 Interesting — I've never actually taken a deeper look there as I use the app only from time to time to change a status or two. I don't think adding a field through the web (on the filter) will actually resolve this, so I'd recommend voting on those two tickets Mihail linked 🎟️ Not sure when they'll implement it, but I…

Hi @Dheeraj Kholia _xWF_ Since you're on Confluence Premium and have previously raised support tickets, I'd say this is a bit strange. 👀 Could you double-check that you're signed in with an account that has Confluence admin permissions and that your site appears under Atlassian Administration? Alternatively, you could…

Hey @Ollie Guan , Yes — Copenhagen it is; at least that's what they've displayed during Team in Amsterdam. Most likely we're looking at Bella Center (apparently both Atlas Camp and Atlassian SKO events were held there) As you're a Champion, I believe those things will be announced and discussed within #team-26-europe…

Hi @SADC Front Desk - Stewards , Just to add to Ollie's answer, if you're unable to update your payment method using the steps above, I'd recommend reaching out directly to Atlassian's Billing & Licensing Support. 🎟️ I've also recently published a step-by-step guide on how to contact Atlassian Billing & Licensing Support,…

Hi @Satoshi Hoshino, Welcome to the Atlassian Community! 👋 For an official assessment of whether the recently disclosed PHP vulnerability affects Trello Cloud, I'd recommend reaching out directly to Atlassian Support. (Select Security concern category/topic) You can also review the following resources: Atlassian Trust…

Hi @James Steven , Any chance you can check this image at the top of the article? Seems to be broken 👀

Hey @Area Team Leader As you've mentioned that two-step verification is disabled, I'd first suggest checking which service is actually requesting the verification code. 👀 Is it Atlassian or something else? Atlassian supports different authentication methods, including Google, Microsoft, Apple, and passkeys, which may have…

@Monique vdB it works if you use Share → Embed option within your Loom video. I hoped it will be like smart links in Jira/Confluence where you just copy the link/URL and it embeds immediately 😅 But I guess that's okay. The only thing: If you use Responsive size, for some reason it will 'widen' the video and it will have…

Hey @NEY MATSUMURA, Thanks for sharing your feedback! Just a quick note: You can actually add your feedback directly to TRELLO-404. Simply log in using the same Atlassian account you use here in the Community, and you should be able to leave a comment directly on the feature request. 🙂 Cheers, Tobi

Short update — as a lot of people are actually asking these kind of things, I've created comprehensive 😅 article about using that support channel:

God... this turned out way longer than I originally expected 😂 Now I'm worried people will look at this guide and think submitting a support request is some incredibly complicated process. 😅 I promise it's not that bad! I just wanted to cover all the possible scenarios and make things a little easier for everyone. 😄

@Sabrina Dostie I'm just curious if you've managed to sort this out. I know the struggle of 5-min limit (don't know if like 10% of my videos are under that time 😅)… If you've managed to resolve this, any chance you could share what the root cause was here? Cheers, Tobi

Interesting scenario, @Ludwig Munzig! 🙂 I'm curious: is this a real-world use case you're dealing with? If so, how are you currently generating these snapshots (JQL, Automation, REST API, etc.)? Have you already encountered consistency issues? Depending on how strict the requirements are, I wonder whether Rovo combined…

Hi Adam, Welcome to the Community! 👋 By looking at this, I'd maybe start by checking whether the underlying UUID/reference is being preserved when copying and flattening the data from Form A into Form B. I'm no expert in this, but you might find these docs useful 📚: Configuring ConfiForms IFTTT actions and rules Accessing…

@Gary Hatton to quickly chime in > I've just posted one answer with a visual help here 👈 as it's sometimes not that clear on how to actually raise a ticket at https://www.atlassian.com/company/contact/purchasing-licensing#/ 🫤 One more thing is that your email could have landed in Atlassian's suppression list (as Brant…

@Luiz Nogueira if you need to raise a request for a refund, as Arek mentioned, navigate to https://www.atlassian.com/company/contact/purchasing-licensing#/ and fill out the following: 👇 How can we help you? Payments Choose a topic Request a refund The displayed fields depend on the selected form, but if you see buttons…

Hi @Chana Klein , Have you tried reconnecting? Or even better, completely uninstalling the app/connector and then doing the reinstall? I have issues with those things often and sometimes reinstalling helps as it triggers a completely new authorization session. 👈 One more thing: Make sure the Atlassian account selected…

Hi @Anuka Gazara, welcome to the Atlassian Community! 👋 Please note that this is a public community forum, so we cannot directly cancel subscriptions, delete accounts, or access your billing information. For assistance with cancelling your Loom subscription and ensuring there are no further charges, I'd recommend…

Hey folks, Apparently, this has been addressed, as stated in SRCTREEWIN-14314 Windows version 3.4.32. According to the release notes, the August 28, 2026 release includes a fix that allows disabling AutoStartSSHAgent when using OpenSSH with an external SSH agent. Anyway, since this is a bit of an older thread, I'll go…

Hey @Aldi Meilana , There are a couple of feature requests for this: JRACLOUD-87149: See date and time of approval of releases JRACLOUD-98266: Add Audit Logging for Jira Release/Version Changes in Jira Cloud 👈 probably the one you're looking for I'd suggest voting on one (or both) and leaving a comment with your…

Hi @Dimiter Simov, welcome to the Atlassian Community! 👋 If you're using Confluence regularly, you generally shouldn't receive inactivity warnings. However, make sure you're accessing the specific Confluence site mentioned in the email, as activity is tracked separately for each app/site. 👈 I'd recommend logging in to that…

I already told the Community team in Amsterdam that you've opened Pandora's box with this one! 😅 I'm full of ideas, and I still have an entire Confluence page of suggestions waiting to be "migrated" to the new Ideas & Feature Requests space. Steph said, "Go for it!" so… good luck to everyone on the Forums team! 😂 Jokes…

Shame I couldn't clone myself so I could attend that session with you and @Margo Sakova - OKR Board for Jira by Oboard 😂 But I bet it went great! 👏 It was awesome seeing you (as always!), and thanks again for taking care of my Champions appreciation note! 🙌 Definitely didn't expect it to be personally delivered at the…

@Frances Metcalfe Have you tried reaching out to Atlassian Billing & Licensing Support as pointed out above? 🎟️ They can check the boards and see which account has permissions to access them and whether there are 'duplicate' accounts tied to your profile

I'm preparing an ACE for Team '26 Europe recap, so I had to watch all/most of the sessions over the weekend so I can pull the biggest highlights for each collection 😅 I believe I've managed to catch around 83 different things you guys announced 🫠🤯, but apart from that, the event was awesome! For anyone who's considering…

Hey @KRUP COMPUTER , Unfortunately, Trello currently displays only the card number when a card is permanently deleted. 🫤 This is actually intentional behavior. Rishabh actually mentioned this here: Deleting cards I couldn't find an exact feature request for changing this behavior, although there's a related suggestion…

@Gary Weber Quick info (or whatever you could call this) — Trust Center got a pretty cool AI bot. I was filling out some questionnaires the other day and it's quite cool that you can simply upload a doc (e.g. CSV) and it will answer everything in it, together with references from Trust Center documents. Anyway, definitelly…