Tomislav Tobijas Community Champion

Hi @Bipin Guragain , When you're looking at webhook logs, is there anything specific that could help you troubleshoot this? * Navigate to Repository settings > Webhooks > View requests. * Enable history if it isn't already active to record new logs. * Click View details on a failed request to see the exact Request Body…

Woo! Nice one, and congrats, folks! 👏🙌 Although @Evie Z_ I'm wondering where you pulled this top 10 leaders list from 🫣

@Kevin Halbleib not sure what to say... :/ I can still see that the ticket is 'pending a review' from Atlassian Forums team, but have you tried this: No need. You can simply upgrade one of your existing workspaces by navigating here and selecting an existing one (the one where you have these issues with labels). Once you…

Hi @Biotech Laboratorios C_A , Do you see anything when you open https://bitbucket.org/account/workspaces/? Have you also checked that you're logged in with the same account you've used before? Cheers, Tobi

Oh interesting 👀 Have you tried reaching out to Atlassian Support about this? I did ask my colleague what he experienced before, and he said that, actually, the Rovo prompt part would break. Meaning, it would throw errors while he was trying to ask it to make some changes. It would throw an error once or twice, and then it…

@Toura Nobles can you try selecting any other product/app when you're in Atlassian Support (apart from Rovo)? Sometimes things glitch when you select Rovo, and it forwards you to forums instead of actually opening the form. They don't have any other channels, such as email or a telephone number, and only do have that…

Well... the videos should be preserved even if you switch to Atlassian and Loom free/Starter plan. All existing videos should be okay but you have limitations on the new ones. Now, if you'd really like to, let's say, download them, you could start a free trial of a paid plan and then download the videos to your local…

Hi @Elena Dzhordzhilova , Here's an article that might help: Error 403 when performing Git operations In your case, you would need to ensure that the entire range used by the GCP service in your region is added to a whitelist. The token you're using would also need to have the necessary Repository Admin permissions, as…

Hi @Silvia Förtsch , Regarding this, can you reach out to official support team through this channel: Atlassian Support: Pricing, Billing & Licensing? I believe you can select Your Account > Update account details and submit a form. Note that you'll have to click on Need more help? at the bottom of the screen. 👈 Hope…

Nice! I've previously completed everything except the CSM lesson. Didn't know this existed. One of our teams has a task to explore CSM, so I'll definitelly share that with them 🙂

Hi @Dave Matthews , So, when you select the template, you're not asked to add input to this and/or other variables? I've just tried recreating this (via a global template), and things do seem to work. This is what shows up when I click on a template with a variable: If you don't see that option, it might be an issue with…

Uu interesting @nboreddy 👀 I did see something; let's say similar but with JSM and Assets. As for Jira, apart from what Nikola shared, I'd say some kind of custom integration would also work. Meaning, if you would/could send specific information once the barcode is scanned, you could use an incoming webhook in Jira…

Hi @Jamie Stanczyk , Regarding permissions - as Gabriela said, have you considered introducing work item security levels? This would allow restricting the visibility of individual items within a space. 🤔 Moving to capacities - are you strictly using Jira Plans for capacity planning, or do you have any other tool (e.g.,…

Hey @Rossco107 , Related to this, you can contact official support team via this channel: Atlassian Support: Pricing, Billing & Licensing Select this: And at the bottom of the screen, there should be Need more help? button. Once you click on that, you should be able to fill out the form and submit the ticket. Also, you can…

@Toura Nobles hmm... I always thought this was tied to the organization rather than a user profile. Is your organization on a paid plan? If so, can someone from the admin team reach out to Atlassian Support > raise a ticket, and see what the official support team says?

Hi @AGOSTINO IERMIERI , Can you maybe share what happened? Note that Trello does have a dormant policy. You can read more about that here: Dormant Trello account policy If you're having account/login issues, you should be able to raise a ticket here Atlassian Support: Pricing, Billing & Licensing and ask the official team…

Hey @Jorge Ortiz García , Are you on Windows or on Mac? Also, which version of the app (Sourcetree) are you using? If you're not using the latest one, can you try upgrading it? Also, are you seeing any specific message when you're trying to perform a pull? This could be something related to desynchronization, so I'd advise…

Hi @OHNISHI Katsuya_Ricksoft_ , Would you say it stopped working after you made adjustments (guessing by prompting Rovo to make those)? I've got a colleague who's really into using Studio and trying features and apps. I think I did hear him saying that in some cases, Rovo could actually break the app after you asked it to…

@Shamil Sagidov glad you figured it out. As for additional licenses, I'd recommend checking what Caity pointed out. 👀

I know people will judge me now, but I was never a big fan of GTA 🫣 Okay, San Andreas was neat, but someone got me GTA V and I never finished it, hah But I was an extreme gamer before. During my gamer years, I was mainly playing DarkOrbit. When I switched to single-player games, I'd say the best ones are/were God of War…

Hi @Sandeepvarma Balthi, Just a friendly heads-up: since this post is promoting an app rather than asking a Jira question, I believe it would be better suited to the App Central group, which is the dedicated space for sharing and discussing Marketplace apps. Also, when representing or promoting an app, the Community’s…

Hi @Daniel del Pozo Sánchez , I can just agree with Viswanathan - Atlassian Learning is extremely helpful for getting onboarded with existing or new tools/apps. 📚 Apart from that, the Forum is also a good place to find information, though it can be a bit overwhelming at times. 💡 Here are some additional things that can be…

I’ve created a bug on Atlassian’s public tracker so the Sourcetree team can investigate it further: https://jira.atlassian.com/browse/SRCTREE-8274 Feel free to watch and vote for the issue, and add any additional details or examples that might help with the investigation. In case support asks for additional information,…

@Marcus Napolitano can you try using incognito mode/window or a different browser? Just to check or rule out whether it's a browser-related issue? Potentially, if there are other users in the workspace, you could ask them to see if they are able to access those features.

Hi @Jeff , I'm guessing you've followed these steps: Troubleshooting two-step verification? At the end, there's a section for legacy authentication issues. If nothing of that works, you can reach out to support through here: Atlassian Support: Pricing, Billing & Licensing > select Your Account > Log in issues and fill out…

Hi @Marcus Napolitano , By "entry" do you mean "card" or something else? If you're on the free plan and the workspace exceeds 10 collaborators, all boards in that workspace will become view-only. More on that here: Remove a collaborator from a free Workspace Another thing: if you're on Premium or Enterprise plans, you…

Hi @Shamil Sagidov , Have you tried removing members from a workspace (see official instructions here Remove a member from a Workspace)? Also, have you checked Members page under your workspace settings? Note that there's usually a delay when it comes to removing users and the number stated in the billing section. A couple…

Hi @revka hovermale , What does the email say exactly? Note that Loom user profiles are moving to Atlassian and Loom workspaces will become a part of Atlassian organizations, but you should still be able to use Starter Loom plan, and your existing videos should all be good 👌 It's only if you have more than 25 videos that…

Hi @Gurudatt , I think for this you can reach out here: Atlassian Support: Pricing, Billing & Licensing > select Your Account > Log in issues and at the bottom select Need more help? The support team should be able to check your account status and see if current account is potentially separated from the old one 👀 Cheers,…

Hi @andre takara , Have you managed to sort this out? From the sound of it, it might be that the workspace has been accidentally deleted. While deleting a workspace is permanent and cannot be undone, the good news is that the boards within that workspace are not deleted - they are simply closed. Can you check this: 👀 *…