Tomislav Tobijas Community Champion

Hi @Stuart Stanley , Can you maybe try checking this troubleshooting article: Troubleshooting for Trello on iOS? 👀 I'm not on iOS and I didn't experience this kind of issue. I did manage to dig out this: Check for Unsent Changes Before performing any troubleshooting, it is vital to ensure you don't lose data that hasn't…

Presuming that means starting all over with my data? No need. You can simply upgrade one of your existing workspaces by navigating here and selecting an existing one (the one where you have these issues with labels). Once you start the trial, you should be able to reach out to support and create a ticket at Atlassian…

Hi @Sofia Varsi , Have you managed to figure this out? I'm asking because I stumbled upon a similar thing to find out that the behavior was a result of changes regarding field configurations and the introduction of new field schemes. In my case, I had to add the newly created fields to the field configuration first, then…

Hi @Carike Blignaut-Staden , Unfortunately, this is a known issue > see CONFCLOUD-82752: Tasks option missing from the Profile menu in Confluence 👈 I'd suggest leaving a vote, a comment, and setting yourself as a watcher. Within the linked bug, you can see the workaround they've listed and which those users can use. I…

Hi @Harish B_N , As Manoj said, you're probably looking at a permission change at the organizational level. Org/app admins can change settings and limit the usage of AI and/or specific AI-related features. IT team/Atlassian admins should be aware of what's going on and how to troubleshoot this, but here are also a couple…

Hi @Aquino _Kristine , On top of what Kris said/asked, there are these two related bugs/suggestions: * CONFCLOUD-78261: Table within excerpt macro expands automatically beyond column width in Confluence Cloud * CONFCLOUD-83683: Add "Left Align" Option to Excerpt Macro in Confluence Cloud I'm not exactly sure if I caught…

Hi @Harold Grace , On top of what others already said, I'd recommend checking these resources: * Jira automation: basics & common use cases / What are smart values? * Key concepts / What are smart values? * Make life easier with automation While "issues" were renamed to "work items" in the front end in the last year, some…

Hi @Carlos , Have you tried following this article and the instructions listed there: Delete your Trello profile? If so, can you share where exactly you got stuck so we can try to troubleshoot it further? Cheers, Tobi

Unfortunately, nothing yet. If no one chimes in here, what I'd suggest is starting free trial for one of the paid plans and then raising an official ticket here Atlassian Support. Once you resolve this, you can just let your trial end (or raise a ticket to downgrade back to free plan).

Hey @lschedenko , I'd suggest raising a ticket through here: Atlassian Support: Pricing, Billing & Licensing 🎫 Select Payments > Payment and credit card issues and fill in the required info. Cheers, Tobi

Hi @Summer , As this is a public forum that mainly consists out of end users like myself, I'd suggest reaching out to official support teams. You can use the following channel Atlassian Support: Pricing, Billing & Licensing and select Your Account > Log in issues and at the bottom click Need more help?. This should open a…

Hi @Antoniet Araujo , You can submit a ticket related to a refund here: Atlassian Support: Pricing, Billing & Licensing 👈 Select Payments > Request a refund and fill in the required info. Cheers, Tobi

Hi @Tammy B , Are you experiencing this on web/browser app, or on the mobile app (or on both)? Also, are there any other users who are seeing the same thing? What you could try/check is using an incognito window/mode and maybe try switching to a different browser to see if you're seeing the same thing there. If so, can you…

Hi @Tatiana Neamtu , Just to confirm what Kris said... I do have admin access on like 20+ orgs, and it's completely random. For example, Remix was rolled out on our demo site 3-4 weeks before being rolled out to production. On the other hand, I have Slides on my non-profit site for a couple of weeks now, while I believe no…

Hi @Said Bennaceur , On top of what Marc shared, here's this forum's article: Welcome to your Atlassian Community journey! In my case, I didn't actually apply to be a champion; instead, someone from the forums team reached out to me and asked if I'd like to apply. That said, I was relatively active on the forums over the…

I'd say it's more common than you'd imagine @Anna Wilson 😅 I do tend to follow new feature announcements here in the forums, but that means you need to be here every day. Still, I manage to 'miss' some things, and then I either stumble upon them, or I see someone using new things or asking questions around them 👀 Atlassian…

Hey @Michael Furlong , You could download the transcript/captions separately as a .srt file If you place this file and the video file in the same folder, you could use pretty much any media played and captions/subtiltes should be visible. Cheers, Tobi

Hi @Vanessa Tan , On top of what Arkadiusz said, I'd recommend checking yesterday's announcement regarding the new Create experience: Introducing the new, streamlined Create experience in Jira 🆕 Apparently, introducing this will also improve loading times and general create UX, but we'll have to wait and see if what…

Thanks for sharing this workaround, @Klára Zikešová ! I’m sure it could be helpful to others using Backbone. 🙂 Since this is specifically related to a Marketplace app, it might also be worth sharing it in the App Central group, where it may reach more users working with apps and integrations. Cheers, Tobi

Hi @Helmut Leonhardt , In cloud, something like storarge for secrets isn't supported as in DC. There's a feature request around that: AUTO-1365: Add support for secret storage As for how you can actually use secrets (by that, I mean authenticate), here's an article by Cristiano related to this: Automation for Jira - Send…

Hey @Aliza Chudnow , Yeah... Cloud editor doesn't support nested macros or deprecated Section and Column macros. In the cloud, you could use layouts, but it's fairly limited compared to some features in DC. If you'd like anything more advanced, Aura, Refined, and similar apps could be the solution. Maybe... 🫤 You could…

Hey @Noopur Agarwal , Interesting question... Can you share which app exactly you are using? I've explored Marketplace a bit but couldn't find the app with that exact name. 👀 Anyway, I haven't used Advanced Links, and I'd like to hear how people are actually using them. From what I have researched, these are mainly used…

Hey @Aksa , Unfortunately, it isn't currently possible to rename what's visible on the portal. There's a feature request related to that: ROVO-858: Ability to customize the Rovo Agents name display in the Customer Portal 👈 The only 'alternative' I can currently think of is to add help center or portal announcements that…

Hi @株式会社APPY , If you're unable to change the plan yourself (official docs here), you could reach out to billing and licensing support through the following channel: Atlassian Support: Pricing, Billing & Licensing > select something like this. Cheers, Tobi

Hi @Claire Fobe , I think you'll have Automation for this instead of Slack Power-Up. Something like this, maybe: * Scheduled trigger * Filter out cards with a due date less than 24 hours (or something in that area) * And for the Action, select Slack (authorize, of course) and configure what will be sent Note that this…

@andrea_theconnective have you tried steps listed here https://community.atlassian.com/forums/Sourcetree-questions/Sourcetree-for-Mac-v4-2-17-quot-Save-quot-button-is-disabled/qaa-p/3256071#M47415? Basically this: I found out that this problem only occurs when you have set a language other than English. In my set, I used…

Happy Canada Day! I’ve seen that a couple of people I know are currently in Toronto, getting ready for today’s Croatia–Portugal game, so I’m guessing there’ll be a party no matter the result. 😄

@Madhuwan Kumar have you tried checking https://admin.atlassian.com/ and seeing what things look like on the "Billing" page? Alternatively, you can reach out to the official support team here Atlassian Support: Pricing, Billing & Licensing > they can definitely check the status of these apps and guide you on what to do…

Hi @MG 👋 Just a friendly heads-up: since this post is promoting an app rather than asking a Confluence question, I believe it would be better suited to the App Central group, which is the dedicated space for sharing and discussing Marketplace apps. Also, when representing or promoting an app, the Community’s Partner Rules…

Hi @Madhuwan Kumar , Are all members of this site experiencing/seeing the same thing? (by the looks of it, probably) If you're an org admin for this site, can you try navigating to https://admin.atlassian.com/ > Insights > System health and also check Billing to see the status for your Jira app 👈 Note that all sites do…