Tomislav Tobijas Community Champion

Hi @amueller , The attachment should be a part of Attachments panel above the Attached emails panel. However, regarding the attached email, it seems I've got the same problem as you (although this worked a day or so ago). I've raised a Support ticket for them to take a look. I've also shared this question in the support…

Hi @Matty Plummer , I see that you're using team-managed project. As probably a bit more information is needed to provide some specific support here, I would recommend checking the following: * Workflows for each issue type (if they are using different workflows) * Column and status mapping on the board * Additionally, you…

Yeah, but regarding this part: Add a required custom field in the request form where users select their Help Center (e.g., "Brand A" or "Brand B"). You could make this a hidden field pre-filled in each Help Center configuration so users don’t need to interact with it. This field will then display in the issue view and be…

Hi @Humberto Gomes , I was thinking of getting that information from smart value or API, and from what I've found there's a web link to a customer view of the ticket. Then you could potentially parse that link to get the portal and store that info to some field. However, no matter which help center you use to raise your…

Additionally, I just stumbled upon the latest releases in JSM related to Virtual Agent. I would recommend to check it out. Particularly part about it being available in the Help Center (Loom video in the post).

Hi @Ondrej Holubovsky , Could you maybe share screenshots of your automation rule? What you can see from the screenshot below should work - creating a new Jira issue with the ticket URL for customers from the JSM project. I've just pasted it into Description fields, but you can use another field if necessary. Cheers, Tom

Hi @Frank , We would probably need a bit more info on the issue itself, like: * Does this only impact one specific user? * From what I could tell this is a customer notification for when the ticket is raised. Can you confirm? Or are we talking about some other notification sent from the system? Note that notifications can…

Hi @Wendy Gem Thorneloe , Based on what you've said, you would need some parsing of the content entered by the customer - whether parsing and checking some keywords in the ticket summary, description or some other field. I believe you could use automation for these things, like advanced conditions and such. On additional…

What brings me back to the days is my dad making fish stew (so-called "Fiš") every once and a while. 🎣 It's basically river fish, together with onion and paprika, and of course some additional seasoning. All combined with pasta or bread. I've tried a lot of different versions of "Fiš", but none can be compared to the one…

Hi @sjatla , On an additional note to what Humashankar said, you could reformat the update note to display Jira issues by using Jira Issues macro. With it, you can display any issue field within the table - the only thing you cannot achieve if looking at you example would be adding an additional note/text next to each…

Welcome to the community and the Atlassian ecosystem @Tolulope Omotoso !

@Daniel Bagiński I think this is still being rolled out. This feature is available in some of our instances, while it's still not available in others. Btw, @Eoin thanks for sharing the update!

Hi @Younghwa Lee , Without some additional insights on this, I must admit I can't be helpful that much. :/ I would suggest reaching out to Appfire BigPicture support to see if they can provide additional support on this matter: https://appfire.atlassian.net/servicedesk/customer/portals Good luck!

@John Block glad to hear you've managed to sort this out! Thanks for sharing the resolution!

Indeed, this is huge! I'm forwarding it to my colleagues who work with forms more often than me. Thanks for sharing @John Funk !

@Kate C_ do you by any chance have analytics on Community content? Is this the fastest article to reach 150 comments? 😄

Swags - that's an idea! @Janice maybe you can forward this to the team 😄 @Patricia, as far as I know, you can only collect Kudos points and the points are visible on leaderboards and on your profile. There's no way to 'exchange' them for anything.

Still waiting on the ability to have uppercase characters while renaming space keys, but in any case, this has been a long-awaited feature from our side! And yeah, I've been cleaning spaces lately and Space Owner feature sounds good. Will be nice to have a similar thing to Jira project leads. 🙂 Again, as always, Matt…

Or, you might just ask an expert on automation - @Bill Sheboy to see if there are any tricks regarding this topic 😄

I would probably agree with @Tobias H here that the best bet (for now) would be IF/ELSE conditions. However, you might want to follow this suggestion - AUTO-32. If by implementing this suggestion it would be possible branch on values sequentially (and not in parallel as it is at the moment), you could probably construct…

Wish this was posted 2 months ago when we were designing how to track UAT test cases for one server-to-cloud migration 👀 We started with test cases as sub-tasks but then, due to some limitations, switched to a standard issue type. Anyway, this is a great example of how you can configure the system. Thanks for sharing!

We had the same discussion in the office this morning! 🎄 Most of us are in favor of the Christmas spirit starting in December, especially after colloquium exams for those fresh out of college. 😄 Personally, I stand with them on that! Here, we usually decorate the Christmas tree around mid-December, and we keep the…

Hi @Younghwa Lee , The first screen you've described usually shows up in case the project you're currently in isn't included in scope of any existing box (not sure if that applies to 'closed' boxes as well). Anyway, can you check if this software project is in fact part of "Ongoing agile project..."? If it's not, can you…

Hi @mohanbabu.s , I think we did something similar for one specific implementation, although we just wanted to check in which project role specific users are. Anyway, the one way it works is by using REST API - Project role actors. Basically, you could get all users with that specific role within a project (in your case…

Hi @Samantha Lockwood , On addition to what Marc said, regarding the following: I referenced this article and it did not help because when I go to Admin.Atlassian.com and I select directory I have no groups... only domain and managed accounts. This probably means the Organization is still on 'old user management'…

Might be these are then custom fields. In any case please share what you've learned in case maybe that will help other community members :)

I really hoped Rob would uncover some cool Company Hub designs so I could get some ideas 😅 I've heard a lot about features mentioned in the session, but seems I've missed the possibility of converting Whiteboard to a page. Love that! Apart from that, smart sections seem like a cool way to automate a lot of things.

I'm missing ACA-910 ITSM with Jira Service Management Foundations so would probably use voucher on this one :)

Seems like the import works in a way that from software project you can import only to new business project and vice versa. What you actually would like to do is copy/clone software project if I got it right. I think that for it, you'll need to use the old experience until software > software and/or business > business…